White Lace & Promises Bridal Boutique Reviews
White Lace & Promises Bridal Boutique
Weston-Super-Mare, SomersetReviews
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Quality of the service 4.9 out of 5 rating
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Response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value for money 5 out of 5 rating
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Flexibility 4.9 out of 5 rating
Badges
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Rachel D. Sent on 01/09/20245 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Best wedding dress shopping experience I could have had
I had originally planned to just go to a Wed2Be store for a cheaper wedding dress, but had heard from others that it was lacking the ‘experience’ element. After some searching initial online, I decided to take the plunge and book an appointment at WLP and I was not disappointed.
Following my booking, I exchanged several emails with Shauna who asked lots of questions about how we got engaged and what styles I might be interested in. The process (first appointment right through to collection day) was also clearly explained to me. It was lovely to have the option to add drinks on to the booking.
On the day of the appointment I was greeted by Jacqui herself, and made to feel special from the start, with signs already out to welcome me personally. The team at WLP did an excellent job at accommodating my rather large entourage. I was introduced to my consultant Claire who encouraged me to look through the rails and pull out 4-5 dresses to try on first, then we’d go from there. I was quick at changing so was able to try on so many beautiful dresses during my appointment (9/10) but I kept coming back to two that I had tried in my initial selection. I was given time to revisit these and spend some time in each to get a real feel for them and to test walking and sitting. Claire stepped away to give me and my group privacy at this stage.
I said yes to a strapless, sparkly Maggie Sottero with a slit and pockets! It was princessy, timeless and yet modern all at once. The slit helped me to regulate my temperature mid-August and added a fun element - particularly on the dance floor. The pockets were a surprise to all (also a subtle nod to Doctor Who) and gave me somewhere to put my awkward hands for pictures! I’ve not seen anyone else with a dress quite like this, which makes mine feel special.
After saying yes, we celebrated with a popper and Polaroid. I was given a lucky sixpence and was sent a postcard about a week later welcoming me to the WLP club. The best wedding dress shopping experience I could have had, and I felt so confident in my dress on the day - it definitely had the wow factor ✨
I had originally planned to just go to a Wed2Be store for a cheaper wedding dress, but had heard from others that it was lacking the ‘experience’ element. After some searching initial online, I decided to take the plunge and book an appointment at WLP and I was not disappointed.
Following my booking, I exchanged several emails with Shauna who asked lots of questions about how we got engaged and what styles I might be interested in. The process (first appointment right through to collection day) was also clearly explained to me. It was lovely to have the option to add drinks on to the booking.
On the day of the appointment I was greeted by Jacqui herself, and made to feel special from the start, with signs already out to welcome me personally. The team at WLP did an excellent job at accommodating my rather large entourage. I was introduced to my consultant Claire who encouraged me to look through the rails and pull out 4-5 dresses to try on first, then we’d go from there. I was quick at changing so was able to try on so many beautiful dresses during my appointment (9/10) but I kept coming back to two that I had tried in my initial selection. I was given time to revisit these and spend some time in each to get a real feel for them and to test walking and sitting. Claire stepped away to give me and my group privacy at this stage.
I said yes to a strapless, sparkly Maggie Sottero with a slit and pockets! It was princessy, timeless and yet modern all at once. The slit helped me to regulate my temperature mid-August and added a fun element - particularly on the dance floor. The pockets were a surprise to all (also a subtle nod to Doctor Who) and gave me somewhere to put my awkward hands for pictures! I’ve not seen anyone else with a dress quite like this, which makes mine feel special.
After saying yes, we celebrated with a popper and Polaroid. I was given a lucky sixpence and was sent a postcard about a week later welcoming me to the WLP club. The best wedding dress shopping experience I could have had, and I felt so confident in my dress on the day - it definitely had the wow factor ✨
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+4 Photos
White Lace & Promises Bridal Boutique's reply:
Hello lovely! Thank you soooooo much for leaving us such a beautiful review. We are very grateful you chose to be a part of #Teamwlp.... lots and lots of love to you from the team here. xxxx -
Quality of the service
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Hannah W. Sent on 12/08/20245 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Perfect wedding dress shop
My experience at White Lace and Promises was absolutely unforgettable! The staff were incredibly warm and attentive, going above and beyond to help me find the perfect dress.
I wasn't hopeful about finding a dress I loved, but the team listened carefully to my vision and went the extra mile by ordering in specific styles for me to try. The boutique itself is stunning, with a beautiful selection of gowns to suit every taste.
From the moment I arrived, I felt special thanks to thoughtful touches like a welcome sign and treats. Their communication was excellent, and they were happy to accommodate additional fitting appointments.
I wholeheartedly recommend White Lace and Promises to any bride-to-be.
My experience at White Lace and Promises was absolutely unforgettable! The staff were incredibly warm and attentive, going above and beyond to help me find the perfect dress.
I wasn't hopeful about finding a dress I loved, but the team listened carefully to my vision and went the extra mile by ordering in specific styles for me to try. The boutique itself is stunning, with a beautiful selection of gowns to suit every taste.
From the moment I arrived, I felt special thanks to thoughtful touches like a welcome sign and treats. Their communication was excellent, and they were happy to accommodate additional fitting appointments.
I wholeheartedly recommend White Lace and Promises to any bride-to-be.
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+2 Photos
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Quality of the service
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Nicole F. Sent on 27/07/20245 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Perfection
Lovely experience perfect touches especially at the end when you choose your dress
Highly recommendLovely experience perfect touches especially at the end when you choose your dress
Highly recommend-
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+4 Photos
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Quality of the service
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Imogen C. Sent on 08/07/20245 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
A wonderful boutique
I highly recommend this boutique. Jackie and Claire were so welcoming and friendly. They have a huge selection of dresses and were very knowledgeable. I didn't feel rushed or pressured to buy a dress. I had a lovely experience!I highly recommend this boutique. Jackie and Claire were so welcoming and friendly. They have a huge selection of dresses and were very knowledgeable. I didn't feel rushed or pressured to buy a dress. I had a lovely experience! -
Quality of the service
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Gemma R. Sent on 05/06/20245 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Fantastic service
I visited the bridal shop last Saturday with my Mum and sister. We were all so impressed with the service from the moment we walked in.
We had Shauna during our visit and she was so down to earth, chatty and a lovely person. I felt like I was in safe hands and she really knew her stuff. I would highly recommend any bride-to-be visit the store for an overall brilliant experience with a beautiful selection of dresses!I visited the bridal shop last Saturday with my Mum and sister. We were all so impressed with the service from the moment we walked in.
We had Shauna during our visit and she was so down to earth, chatty and a lovely person. I felt like I was in safe hands and she really knew her stuff. I would highly recommend any bride-to-be visit the store for an overall brilliant experience with a beautiful selection of dresses!White Lace & Promises Bridal Boutique's reply:
Thank you so much for your kind review Gemma, we absolutely loved looking after you and your Bridal Tribe, and can't wait to see you again. x -
Quality of the service
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Cara B. Sent on 04/06/20245 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Nervous bride
Oh my goodness I really don’t know what I was worried about soon as I walked it they made me feel completely comfortable, I was looked after and my bridal party with me were all made to feel special. I can’t thank them enough for making my day so fabulous and special . I found my perfect dress this day and all because of them . Thank you from the bottom of my heart ❤️ xOh my goodness I really don’t know what I was worried about soon as I walked it they made me feel completely comfortable, I was looked after and my bridal party with me were all made to feel special. I can’t thank them enough for making my day so fabulous and special . I found my perfect dress this day and all because of them . Thank you from the bottom of my heart ❤️ xWhite Lace & Promises Bridal Boutique's reply:
Thank you very much for your kind words, lovely Cara! We are so glad you enjoyed your experiance with us, you look so amazing in your dress, and we can't wait to see you in it again, when it arrived to the boutique Xx :D -
Quality of the service
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Tracey C. Sent on 21/05/20244.8 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
Wonderful experience
I was very nervous and upset about trying on wedding dresses as I'm an older bride, and very wobbly in lots of places ! Claire and the team are wonderful and helped me relax and enjoy the experience. They encouraged me to try different styles on and pushed me out of my comfort zone. I would highly recommend them.
Thank you so muchI was very nervous and upset about trying on wedding dresses as I'm an older bride, and very wobbly in lots of places ! Claire and the team are wonderful and helped me relax and enjoy the experience. They encouraged me to try different styles on and pushed me out of my comfort zone. I would highly recommend them.
Thank you so muchWhite Lace & Promises Bridal Boutique's reply:
Thank you very much for your kind words, lovely. You are beautiful and it was a pleasure to look after you Xx -
Quality of the service
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Emily J. Sent on 20/05/20245 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Best Bridal shop 🌟
Purchased my dress in the sale last September, we're not getting married until April 2025 so was only going to have a look but all of the dresses were absolutely stunning and Shauna was amazing! (In fact all of the ladies are!)
Was made to feel very comfortable and have been back a few times to try on and each time I have had the same experience.
In fact I'm sad that I'm not due to go back until January now, a very long 7 months to wait.
I went back in the sale to get some jewellery with my mum and got the most beautiful accessories for incredible prices.
Thanks to all the ladies at WL&P 🤍Purchased my dress in the sale last September, we're not getting married until April 2025 so was only going to have a look but all of the dresses were absolutely stunning and Shauna was amazing! (In fact all of the ladies are!)
Was made to feel very comfortable and have been back a few times to try on and each time I have had the same experience.
In fact I'm sad that I'm not due to go back until January now, a very long 7 months to wait.
I went back in the sale to get some jewellery with my mum and got the most beautiful accessories for incredible prices.
Thanks to all the ladies at WL&P 🤍White Lace & Promises Bridal Boutique's reply:
Thank you lovely, Emily, for your kind words, they mean the world to us! It has been a pleasure helping you on your wedding journey and we can not wait to see you in 7 months time, when you start your alterations! Xx -
Quality of the service
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Charlotte P. Sent on 20/05/20245 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Lovely experience
A fabulous boutique, the team made me feel very special – it felt like the experiences you see in films! Would defiantly recommendA fabulous boutique, the team made me feel very special – it felt like the experiences you see in films! Would defiantly recommendWhite Lace & Promises Bridal Boutique's reply:
Thank you for your kind words, Charlotte, it was a pleasure to help you find your dream dress, we can't wait to see you in it again, lovely! Xx -
Quality of the service
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Laura L. Sent on 14/05/20245 out of 5 rating
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Quality of the service 5.0 out of 5 rating
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Response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value for money 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Exceed my expectations, such an enjoyable experience!
I was very apprehensive about wedding dress shopping due to body confidence issues and Shauna and the team made all my worries go away and made it a thoroughly enjoyable experience for myself and my bridesmaids. The celebration when saying yes to the dress was such a nice touch.I was very apprehensive about wedding dress shopping due to body confidence issues and Shauna and the team made all my worries go away and made it a thoroughly enjoyable experience for myself and my bridesmaids. The celebration when saying yes to the dress was such a nice touch.White Lace & Promises Bridal Boutique's reply:
Hello lovely, Laura, thank you so much for your kind words! It is a pleasure to help you on this amazing journey of your life, and thank you for choosing us. We can't wait to see you in your perfect dress again, soon! XxX :D -
Quality of the service
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