AVOID THIS BRIDAL SHOP IS THE WORST IN EAST ANGLIA THEY ARE TERRIBLE AND TOO EXPENSIVE SO DONT GO TO THEM TRY SOMEWHERE ELSE!

I was going to come to this shop but the owner is like liz truss Loonatic and they don't care at all must be avoided at all costs unless you like Ferguson

I would advise anybody who is looking for their wedding dress to avoid this boutique. I ordered a dress from here last year for my wedding this November and it was an absolute nightmare. Basic services were not carried out by the store resulting in the dress not being fit for purpose, which the owner has admitted fault for. Almost every communication and contact I had with the store was extremely unproffesional - when I could finally get a response I would be given conflicting information. They even had the audacity to make comments about my weight and size to other customers. Buying your wedding dress should be an exciting experience - for a company called 'Style & Joy' they certainly know how to ruin a brides Joy.

I am now having to take this store to court over the refund which was agreed months ago, and I am still yet to receive.

READ THE REVIEWS!!THEN AVOID LIKE THE PLAGUE!! We simply wish we had read ALL the reviews before booking this “company”. What Sandie Chivers the so called owner has put people through is outrageous. The only good reviews have been left by staff members & her own personal friends. There simply are NO happy customers whatsoever - you only need to look at the level of negative reviews & the in depth information as to what happened to them when dealing with Style and Joy/S & J bridal boutique. Back in 2019 Sandie Chivers started a new business called “Masons Great Events”. We kindly gave her the benefit of the doubt being a new company, that was our biggest mistake!! During Covid Sandie changed the business name to “Style & Joy Bridal & Suit Boutique” which at the time we thought nothing of & assumed Sandies business was booming. Sadly it was the complete opposite & the truth was actually the level of damage Sandie had and still continues to put the business in by not providing services she has contractually agreed to multiple customers. Including her suppliers & staff. We have since researched the business’ thoroughly via HMRC & companies house and found out they have all under gone liquidation. Sandie liquidated her first two business’ in three years - quite concerning I’d say for someone who is in a “busy” wedding industry or so she claims to be on social media…
Sandie added multiple items/services to our invoice that we hadn’t requested & we didn’t even know what the items were or what they looked like. Sandie claims everything is bespoke to your style and they will be made to suit your wedding theme, when the reality is she doesn’t have the items in the first place!! Which is why so many people have been let down by her.
Sandie went completely silent on all our emails in the lead up to our wedding especially when we raised our concerns about the invoice and decorations and this was when we knew we were heading into trouble and suffer the issues others had. We had zero faith that she would turn up to our wedding. Which we have since found out, sadly that was the actual case for many other bride & grooms where she completely didn’t turn up at all to decorate their venues!! We cancelled our services with her well within the time frame and Sandie agreed to refund us the extra money we had paid (not the deposit as we were fully aware a deposit is non refundable).
However, the additional payment we made for services that hadn’t been nor going to be carried out WAS and IS due back to us, as Sandie confirmed herself. This was 6 months ago and still no sign of our refund. We have therefore opened a small claims court to get our money back. To which Sandie is claiming she “hasn’t done business with us” which is laughable to lie directly to a court. Especially when we have all email conversations with her, invoices (WITH style & Joy’s name on) and all other relevant documents printed out from Sandie direct!! We have recently been made aware she has also done the same to a large amount of other brides & grooms too. Clearly trying to weasel her way out of rightfully paying people back, even though she has promised to do so!
When you’re planning a wedding you’re stressed to your limits already and you put 100% faith in your suppliers to help with your plans. This woman will not deliver any of the services or items she claims she will. There’s always a constant excuse with her personal life, which a true business man/woman do not bring their personal issues into what is a once in a lifetime experience for a couple. Sandie was also incredibly unprofessional over pre wedding zoom calls, she constantly bad mouthed multiple customers to us. Which again is not respectful in the slightest from the business owner. To sit there and slate other customers to her current customers shows how inexperienced and immature she is. Sandie caused nothing but stress prior to our wedding for both my husband & I and we hope she is shut down ASAP so she can stop ruining peoples dream day!! Be warned do not buy A SINGLE THING from Style & Joy Bridal & Suit Boutique/S&J Bridal and Suit Boutique/Sandie Chivers if you want your day to be special and go exactly to plan!!

1 star because I cannot leave zero stars. Most awful experience of buying my wedding dress. Had to change my original chosen dress, although no clear explanation given as to why, then the new dress was late and ill fitting - was ordered a few sizes bigger than I was originally told was needed. Very little in the way of updates on those situations unless I contacted them first, I actually ended up contacting the designer directly to try and get some answers. Many lies were told by Sandy and her team which made everything so much worse. The seamstress originally working there left so they bought in an emergency seamstress who did her best but the dress needed to be taken in by at least 3 sizes and cost me an additional £300. On the big day I felt uncomfortable in the dress and never felt like it fitted correctly. I have no words to describe how disappointed I was with the whole experience, something that should have been exciting and magical ended up being very, very stressful and upsetting. Avoid, avoid, avoid... **** I cannot add a response to the owner's response but suffice to say more inaccuracies, Sandie Chivers - why were you not aware my second choice of dress was actually ordered one month after I picked it when my husband and I visited the shop to discuss our concerns? Why was I told it would be ordered in one size and it was ordered in another? I did not lose any weight prior to my wedding, I was very careful not to as I did not want the dress altered anymore than needed. You also told me that the dress I chose was the same cost as my original choice so where has £150 come from suddenly? There was no payment plan agreed, I paid for the remainder of the dress when I came in for the final fitting as I was asked to. I paid the seamstress directly as that is what she told me I needed to do once she had completed the work. I spoke to you many times about how unhappy and stressed I was about the situation and even when my husband and I visited the shop to discuss it we were not reassured. I even got to the point that I was talking to someone at Maggie Sottero about my dress. Again another lie - you told me and my sister that you were talking to someone at Maggie Sottero on my behalf (you gave me their name) and when I spoke to Maggie Sottero they confirmed you had not spoken to anyone there that day. What I don't understand is the lies, if you have made a mistake be honest and upfront that way it can be dealt with.

I 1st went here to pick a dress and after some sad news I put my wedding back so never picked a dress then when we see the wedding again I went here and omg I was made to fell like a queen, my mum and soon to me mother in law also come along and was also made to fell special,, I will be telling my friends to definitely try this beautiful friendly shop out,, nothing was to much trouble at all
Thank you all for making my day special