Service was amazing, felt really comfortable and confident in them. Dress was one I found online and I tried on a few but this was the one. I had it adjusted and shortened as I’m very short and the quality of the work was perfect.

Found my beautiful dress at Sugar and Spice Bridal, it was altered to fit me perfectly! Carol and Helen are perfectionists and are passionate about everything they do. The range of dresses to try was fabulous and they had a wide range of sizes available too.

This ended up being the only bridal boutique I looked in because I found a dress I loved really quickly. The staff were all very friendly and helpful and made sure the dress fit perfectly despite the disruption of having to switch to home working due to Covid. I had lots of comments about how gorgeous my dress was - proof that you don't have to spend a fortune as the price was very reasonable!

Difficult circumstances handled beautifully from very first visit with sister FaceTime from hospital to final fitting

I have collected my dress today after purchasing and then alterations through Sugar and Spice and MUST say you would not be disappointed!

First class treatment and communication from my initial inquiry, to private viewing and selection through to excellent service with competitive pricing!

I was made to feel important and experienced the princess vibes at each encounter with the owner.

The little touches and gestures have been amazing and everything has been dealt with promptly and efficiently.

Top notch service and I highly recommend!

Many thanks

Natatlie

As a small business owner, leaving a bad review is the last thing in the world I wanted to do. However, I’ve had nothing but problems with this company since ordering my dress and I’ve now received a full refund after seeking legal advice. If I could’ve left 0 stars, honestly, I would’ve.
My dress was ordered in October, absolutely stunning, beautiful piece of work and that cannot be taken away from them.
I was told a 20-26 week wait, which was fantastic, expecting it to arrive between March & April. I contacted Carol in March to agree a date to settle the balance of my dress and just for an update if she’d heard when it was to arrive. I was told at this point, that my dress had arrived, but she wasn’t happy with it as it had the wrong back on it, so she had sent it back. I queried at the time why I wasn’t informed of this and why I wasn’t asked to try it on and see how I felt about it, before having it sent back, this fell flatly and was ignored for the most part. I was assured it would be here by the beginning of May. To no avail, my dress wasn’t here and when I had chased for yet another update, I was told it would be back in the first week of June. This came and passed, so I checked in again, to enquire whether my dress was here, this time by phone call. I was told by Helen this time, that there’s plenty of time and my dress is due to Sugar & Spice on or no later than the 20th June. On the 20th June, Carol text to say the dress still isn’t there, that it is being shipped that week (crazy as it had already been shipped allegedly) and that it would be in store after the 30th June, which was great as I was away anyway. Flash forward to now and it’s still not back and apparently wouldn’t be here until the 23rd July. I was told I would need alterations when it arrived, which wasn’t an issue - however their in house alterations soon creep up in price with only 4 weeks left to the big date.

I was then offered a £150 discount off my dress, which I felt was hugely insulting. I pushed for a refund, as Sugar & Spice were in breach of their own contract.
The service from start to finish was absolutely shocking, I continuously had to chase updates (not weekly, as thankfully I’ve been really chilled out even though I’m now dressless), I was never informed of my dress arrival, I was never offered to try on the dress with a different back and I just feel the situation could’ve been handled so much better than it was. The lack of empathy and sympathy was absolutely devastating. Not once did she apologise profusely for the situation at hand and everything was half hearted and blame passed on to the manufacturer - not until I asked for a refund anyway.

It’s quite a shame, because 3 members of my bridal party are engaged to get married and all had a browse whilst we were there and will now be going elsewhere.

So here’s to finding another company and a seamstress in with only 7 weeks left 🥳

Both ladies were so helpful throughout the whole process of my wedding dress shop! Nothing was too big an ask and they put me at complete ease. I had a last minute panic about the weather and they squeezed me in to find a shawl that was beautiful and made sure that the colour matched my dress. Would absolutely recommend this lovely business and both amazing women to everyone!

The staff are lovely and friendly, they have a big selection of beautiful dresses to choose from. They helped me find my dream dress, my dress was also altered perfectly, I had no problems the whole process went well, I would highly recommend Sugar and Spice Bridal.