Poor Communication but 5 stars for the day
As LKC work in partnership with my wedding venue, I was requested to use them as my caterers. 5 stars for the service, the team were first class, professional, well organised and made sure everything was perfect. It really was perfect and I would like to take this opportunity the thank LKC and the team that the day ran incredibly smoothly and my guests were happy. I am grateful for their hard work and efforts on one of the hottest days of the year it is very much appreciated. Well done!
Poor communication: Communication in the run-up to the wedding was poor starting with a cancelled photo call. LKC response to this is “The cancelled phone call was due to her son being run over that day, it wasn't appropriate for anyone else to take the call as she was managing your details at that point”. I have spoken to 4 different people since then! It took 2 weeks to rearrange a follow-up call. LKC response to this is “this had to be rearranged which I understand was inconvenient for you” the truth is it took 2 weeks because I had to work around their limited availability, I work full time, have a 2-year-old, and was organising a wedding plus it was my hen do that weekend and now I’m left feeling to blame The call took place, it was disturbed due to having to change media four times, the environment was not appropriate for our call with multiple people in the back group and signal problems. It would have been good to have received a list of questions before the call as I was ill-prepared. LKC response to this is “Sadly we don't have huge office space and our meeting room was already booked out that day; we always prefer a face-to-face meeting” I was not offered a face-to-face until I complained. On the call it was agreed that the function sheet would be sent that evening, so that I could fill in the missing information. I did not receive this, the day after our call I emailed the outstanding detail. I further emailed to make sure this had been received, 2 and a half weeks later I got a reply saying she had been on leave.
Food and wine tasting were not offered: If you are happy not to understand the presentation style or taste of the food and wine from a catering company then this is not relevant, I was not comfortable paying £5,000 on this basis. LKC response to this is “Tastings are not included as part of our Chesil offering - I may have said previously that not every client wants or needs one and so as it's an expensive element of the lead up to the wedding to add to every client's bill, however we are now discussing including this and costing for it in our quotes going forward as an optional payable extra.”
The complaint: I was stressed and panicked at this point, I complained and was offered a face-to-face meeting which did resolve most things and I was given a bottle of each of the wines to taste. Further to this we also did do a complimentary starter tasting session, the main and dessert courses were not allowed. I would not have chosen our starter however we were in a position less than 2 weeks before the wedding that we needed to make a choice.
A takeaway meal: My 102 Grandmother who lives locally could not make the wedding day, thoughtfully I wanted a wedding meal to be delivered to her so she could feel included. LKC response to this was “We unfortunately wouldn't be unable to deliver food to your Grandma as the team will be busy on-site with you on the day.” No alternative was suggested, but further to my complaint we did manage to agree that an individual portion would be available the day before for me to collect.
The food: The main course was delicious however did not look how I expected, it was described as ‘slow roasted sirloin of beef, dauphinoise potatoes, baby vegetables, red wine and thyme jus’, it would have been better described as a roast dinner. As I had not seen or tasted it beforehand, I was left a bit disappointed although I do love a roast dinner, the attached photo shows the menu photo which I presumed was our main vs the reality. The dessert was the best part, who doesn’t love profiteroles?