Vines Reviews
Reviews
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4.6 out of 5 rating
4.6
Very good
17 reviews
Recommended by 93% of couples
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Quality of the service 4.6 out of 5 rating4.6
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Response time 4.6 out of 5 rating4.6
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Professionalism 4.5 out of 5 rating4.5
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Value for money 4.7 out of 5 rating4.7
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Flexibility 4.8 out of 5 rating4.8
Badges
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Amy Sent on 25/02/20251.8 out of 5 rating1.8
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Quality of the service 2 out of 5 rating2.0
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Response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value for money 3 out of 5 rating3.0
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Flexibility 2 out of 5 rating2.0
Little to no communication
We were really disappointed by vines. We found them online and enquired and at first they were really responsive and they looked great so we stopped searching for other vendors. Our venue requires some info from caterers for approval before booking (as it’s a new wedding venue) which we explained to Vines and at first they were ok with that. But after 3 long weeks and 3 follow ups, they changed their minds and took no accountability. It just came across as mean and unprofessional.We were really disappointed by vines. We found them online and enquired and at first they were really responsive and they looked great so we stopped searching for other vendors. Our venue requires some info from caterers for approval before booking (as it’s a new wedding venue) which we explained to Vines and at first they were ok with that. But after 3 long weeks and 3 follow ups, they changed their minds and took no accountability. It just came across as mean and unprofessional. -
Quality of the service
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Kate Sent on 11/11/20244.2 out of 5 rating4.2
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Quality of the service 5 out of 5 rating5.0
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Response time 3 out of 5 rating3.0
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Professionalism 4 out of 5 rating4.0
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Value for money 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Lovely pizza truck
We had a pizza truck for our wedding evening. All of our guests loved the pizza and it looked great parked outside too.We had a pizza truck for our wedding evening. All of our guests loved the pizza and it looked great parked outside too. -
Quality of the service
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Samantha Sent on 30/10/20243 out of 5 rating3.0-
Quality of the service 1 out of 5 rating1.0
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Response time 5 out of 5 rating5.0
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Professionalism 2 out of 5 rating2.0
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Value for money 2 out of 5 rating2.0
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Flexibility 5 out of 5 rating5.0
Cold food, not enough to feed wedding guest
Me and my husband got married on the 23rd of October, a week ago. We originally were going to use their pizza service but changed to the hog roast instead which is clearly a much newer venture, this was a HUGE mistake.
Firstly, all the food was cold :( we asked for food to start at 5pm, which it did promptly, we were 5/10 minutes late coming up from our couple photos but no one actually told us the food was ready, so it was sat out for a while in the cold before we realised. I asked the best man to come up and ask if it was ready to which he was told it had...Me and my husband got married on the 23rd of October, a week ago. We originally were going to use their pizza service but changed to the hog roast instead which is clearly a much newer venture, this was a HUGE mistake.
Firstly, all the food was cold :( we asked for food to start at 5pm, which it did promptly, we were 5/10 minutes late coming up from our couple photos but no one actually told us the food was ready, so it was sat out for a while in the cold before we realised. I asked the best man to come up and ask if it was ready to which he was told it had been out already waiting for us to come up (no one told us this). So the meat, pasta, veg and potatoes were all freezing cold.
Secondly, and probably the biggest issue was that they ran out and over 10 guests didn't get any meat and about 5 or 6 didn't get any veg either. Now I actually over catered for this wedding, I catered for 72 people when in fact I only ended up with 60 people in the end, 11 of which were vegetarian. So to run out of meat even when I had over catered, was huge. I felt awful that a load of my guests barely got any food except for some pasta and potatoes, imagine if I did have all 72 guests, that would have been over 20 guests without meat. I was so embarrassed for my guests.
I tried to message vines, which up to this point have had amazing communication, only to have my email ignored. When I chased this email, the only reply I got was a link to a reviews page. This is awful behaviour, even if they didn’t reimburse us for the meals we paid for and never received, the least we could have got was an appology for not being able to feed all our guests or the quality of food we received.
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Quality of the service
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Noah Sent on 16/01/20235 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful Day
I hired out Vines for my special day and I couldn't thank the team more. they brought everything to the table and put smiles on our faces. the food was fantastic and the service was spot on... highly recommendI hired out Vines for my special day and I couldn't thank the team more. they brought everything to the table and put smiles on our faces. the food was fantastic and the service was spot on... highly recommend -
Quality of the service
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Harrison Sent on 13/01/20235 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Unforgettable experience
This is a fantastic company, they provide amazing food and services. Myself, my wife and our guest couldn’t thank Vines enough… Highly recommended.This is a fantastic company, they provide amazing food and services. Myself, my wife and our guest couldn’t thank Vines enough… Highly recommended. -
Quality of the service
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Libby Sent on 13/01/20235 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing experience
Vines is definitely where you can find brilliant staff and amazing service. I hired one of their vintage horses boxes for my wedding and it was just a great addition to my dream day. I dearly recommend.Vines is definitely where you can find brilliant staff and amazing service. I hired one of their vintage horses boxes for my wedding and it was just a great addition to my dream day. I dearly recommend. -
Quality of the service
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John Sent on 13/01/20235 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Brilliant wedding suppliers
Vines really did go the extra mile, making sure everything went to plan at my wedding. Amazing food and staff are just lovely, highly recommend.Vines really did go the extra mile, making sure everything went to plan at my wedding. Amazing food and staff are just lovely, highly recommend. -
Quality of the service
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Harry Sent on 13/01/20235 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A wishful experience
Vines smashed it when catering for my wedding, lovely food and staff. Just made my dream come true.Vines smashed it when catering for my wedding, lovely food and staff. Just made my dream come true. -
Quality of the service
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L1 Sent on 13/01/20235 out of 5 rating5.0
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Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Eventful Day
Great company, amazing food and staff. The team are very flexible and kind. Highly recommend.Great company, amazing food and staff. The team are very flexible and kind. Highly recommend. -
Quality of the service
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Cj_917 Sent on 12/01/20235 out of 5 rating5.0-
Quality of the service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value for money 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Life time experience
Nothing can top the experience I had during my wedding day and I thank Vines for this. Food and customer service was great. Highly recommend.Nothing can top the experience I had during my wedding day and I thank Vines for this. Food and customer service was great. Highly recommend. -
Quality of the service
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