Vines Reviews

Reviews

4.8 out of 5 rating

4.8 Excellent

4.8 out of 5 rating

16 reviews

97% recommend it

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• Quality of the service
  4.8 out of 5 rating
  4.8
• Response time
  4.9 out of 5 rating
  4.9
• Professionalism
  4.8 out of 5 rating
  4.8
• Value for money
  4.8 out of 5 rating
  4.8
• Flexibility
  4.9 out of 5 rating
  4.9

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Badges

• Kate H. Sent on 11/11/2024
  4.2 out of 5 rating

  4.2
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    3.0 out of 5 rating
    3.0
  • Professionalism
    4.0 out of 5 rating
    4.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    4.0 out of 5 rating
    4.0

  Lovely pizza truck

  We had a pizza truck for our wedding evening. All of our guests loved the pizza and it looked great parked outside too.

  We had a pizza truck for our wedding evening. All of our guests loved the pizza and it looked great parked outside too.
• Samantha L. Sent on 30/10/2024
  3 out of 5 rating

  3.0
  • Quality of the service
    1.0 out of 5 rating
    1.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    2.0 out of 5 rating
    2.0
  • Value for money
    2.0 out of 5 rating
    2.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Cold food, not enough to feed wedding guest

  Me and my husband got married on the 23rd of October, a week ago. We originally were going to use their pizza service but changed to the hog roast instead which is clearly a much newer venture, this was a HUGE mistake.
  
  Firstly, all the food was cold :( we asked for food to start at 5pm, which it did promptly, we were 5/10 minutes late coming up from our couple photos but no one actually told us the food was ready, so it was sat out for a while in the cold before we realised. I asked the best man to come up and ask if it was ready to which he was told it had been out already waiting for us to come up (no one told us this). So the meat, pasta, veg and potatoes were all freezing cold.
  
  Secondly, and probably the biggest issue was that they ran out and over 10 guests didn't get any meat and about 5 or 6 didn't get any veg either. Now I actually over catered for this wedding, I catered for 72 people when in fact I only ended up with 60 people in the end, 11 of which were vegetarian. So to run out of meat even when I had over catered, was huge. I felt awful that a load of my guests barely got any food except for some pasta and potatoes, imagine if I did have all 72 guests, that would have been over 20 guests without meat. I was so embarrassed for my guests.
  
  I tried to message vines, which up to this point have had amazing communication, only to have my email ignored. When I chased this email, the only reply I got was a link to a reviews page. This is awful behaviour, even if they didn’t reimburse us for the meals we paid for and never received, the least we could have got was an appology for not being able to feed all our guests or the quality of food we received.
  
  
  

  Me and my husband got married on the 23rd of October, a week ago. We originally were going to use their pizza service but changed to the hog roast instead which is clearly a much newer venture, this was a HUGE mistake.
  
  Firstly, all the food was cold :( we asked for food to start at 5pm, which it did promptly, we were 5/10 minutes late coming up from our couple photos but no one actually told us the food was ready, so it was sat out for a while in the cold before we realised. I asked the best man to come up and ask if it was ready to which he was told it had been out already waiting for us to come up (no one told us this). So the meat, pasta, veg and potatoes were all freezing cold.
  
  Secondly, and probably the biggest issue was that they ran out and over 10 guests didn't get any meat and about 5 or 6 didn't get any veg either. Now I actually over catered for this wedding, I catered for 72 people when in fact I only ended up with 60 people in the end, 11 of which were vegetarian. So to run out of meat even when I had over catered, was huge. I felt awful that a load of my guests barely got any food except for some pasta and potatoes, imagine if I did have all 72 guests, that would have been over 20 guests without meat. I was so embarrassed for my guests.
  
  I tried to message vines, which up to this point have had amazing communication, only to have my email ignored. When I chased this email, the only reply I got was a link to a reviews page. This is awful behaviour, even if they didn’t reimburse us for the meals we paid for and never received, the least we could have got was an appology for not being able to feed all our guests or the quality of food we received.
  
  
  
• Noah J. Sent on 16/01/2023
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Wonderful Day

  I hired out Vines for my special day and I couldn't thank the team more. they brought everything to the table and put smiles on our faces. the food was fantastic and the service was spot on... highly recommend

  I hired out Vines for my special day and I couldn't thank the team more. they brought everything to the table and put smiles on our faces. the food was fantastic and the service was spot on... highly recommend
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• Harrison W. Sent on 13/01/2023
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Unforgettable experience

  This is a fantastic company, they provide amazing food and services. Myself, my wife and our guest couldn’t thank Vines enough… Highly recommended.

  This is a fantastic company, they provide amazing food and services. Myself, my wife and our guest couldn’t thank Vines enough… Highly recommended.
• Libby D. Sent on 13/01/2023
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Amazing experience

  Vines is definitely where you can find brilliant staff and amazing service. I hired one of their vintage horses boxes for my wedding and it was just a great addition to my dream day. I dearly recommend.

  Vines is definitely where you can find brilliant staff and amazing service. I hired one of their vintage horses boxes for my wedding and it was just a great addition to my dream day. I dearly recommend.
• John E. Sent on 13/01/2023
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Brilliant wedding suppliers

  Vines really did go the extra mile, making sure everything went to plan at my wedding. Amazing food and staff are just lovely, highly recommend.

  Vines really did go the extra mile, making sure everything went to plan at my wedding. Amazing food and staff are just lovely, highly recommend.
• Harry P. Sent on 13/01/2023
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  A wishful experience

  Vines smashed it when catering for my wedding, lovely food and staff. Just made my dream come true.

  Vines smashed it when catering for my wedding, lovely food and staff. Just made my dream come true.
• L1 Sent on 13/01/2023
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Eventful Day

  Great company, amazing food and staff. The team are very flexible and kind. Highly recommend.

  Great company, amazing food and staff. The team are very flexible and kind. Highly recommend.
• Cj_917 Sent on 12/01/2023
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Life time experience

  Nothing can top the experience I had during my wedding day and I thank Vines for this. Food and customer service was great. Highly recommend.

  Nothing can top the experience I had during my wedding day and I thank Vines for this. Food and customer service was great. Highly recommend.
• Rebecca J. Sent on 12/01/2023
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Lovely experience

  Vines down amazing catering for my wedding. Great food and service, all of myself and guests enjoy every moment… Highly recommend.

  Vines down amazing catering for my wedding. Great food and service, all of myself and guests enjoy every moment… Highly recommend.

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