Wedding Venue Coordinator Training

Our hands-on wedding venue coordinator training workshops are as valuable to the venue as they are essential to the coordinator. Small class sizes and highly interactive, our training is delivered by trusted experts who have been working with Hitched for many years. Book your place now and learn how to stand out from the crowd.

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Selling Through Customer Service

The role of the Wedding Venue Coordinator is key to the success of your venue. From the minute the initial enquiry is received to the careful planning of the event, right through to delivering on the big day, it is a demanding and exciting job. However, it doesn’t come without its challenges and pitfalls.

In today’s current economic climate, every sale is essential. Today, more than ever, the soft approach of letting the customer do the work is not effective, and the hard sell approach has never been the way to handle valued customers.

We believe that selling through quality customer service is what makes you stand out from the crowd.

Did you know — most lost sales are not necessarily caused by the product or price? Many go to other venues due to poor service making the customer feel undervalued.

As the UK’s leading wedding website, hitched has been working directly within the wedding market for over 18 years and is proud of the expertise the team has built in this vibrant industry. Using this experience, and in cooperation with venues and customers, we have developed a training package for people who handle venue wedding planning and coordinating.

Meet The Expert

Lorraine has a real passion for customer care and believes that sales and quality customer service go hand in hand in providing a win-win solution for all involved.

She has extensive experience in sales and customer service training; from research and design to development and delivery. Working for 13 years in the airline industry, she has managed training for a world wide audience and is sensitive to cultural obligations and needs.

Joining the Directors, Lorraine was the first member of the hitched.co.uk team back in 2002 and gained great knowledge and understanding of the wedding industry in her role as Manager and Site Editor for the then new Ireland site, and was soon approached to design and deliver training for Wedding Venue Coordinators throughout the UK and Northern Ireland.

Now managing her own company, as well as delivering workshops for other businesses, she still passionately runs her very successful ‘Selling Through Customer Service’ workshop for hitched.co.uk and their venues around the country.Helping individuals in their roles feeds her passion for training and coaching.

What You Will Learn

• Demonstrate an understanding of their contribution as a wedding venue coordinator to the wedding couple and the business
• Recognise the importance of maximising all potential sales
• Identify trends in the market place and what impact this has on the wedding coordinator role
• Identify some key challenges and how to overcome them: customer concerns and objections
• Recognising and interacting with different buying styles
• Recognise the importance of effective communications when dealing with customers
• Demonstrate an understanding of the importance of following up on leads and lost sales
• Recognising the importance of closing a sale, how to use different techniques to close and when best to use them

What Does This Mean to the Wedding Venue Coordinator?

• Grow and establish the wedding venue coordinator role within the business
• Grow confidence in problem solving and selling skills
• Recognition from manager/venue for skills acquired and used
• Ability to recognise and act on sales opportunities
• Personal development

What Does This Mean to the Wedding Venue?

• Venues can advertise that they have staff trained by hitched
• Potential to utilise the venue further — more wedding bookings = guest rooms, bar usage, catering…
• Staff are trained to maximise sales opportunities, while delivering excellent customer service

About The Training

We will train your team to close the sale through quality customer service and to recognise the importance of gaining commitment from a prospect, before your competitor does. The training has been designed to help wedding venue coordinators to think about the important position they play in the business and to recognise their key role in what will be for many people the most important day of their lives. We have planned the day to address some of the challenges wedding venue coordinators are exposed to and to help them identify key skills and competencies required for today’s successful wedding venue coordinator.

The learning is fun and interactive and looks at selling through customer service incorporating the need to understand your product and market whilst building and managing relationships.

Testimonials

We’ve now been delivering the course for over 8 years throughout the UK and have consistently received great feedback from coordinators and managers who have attended…

“Everything was brilliant! The most fun and enjoyable at the same time valuable training day I’ve had so far! Thank you!” – Franziska Haas, The Place Hotel

“The hitched.co.uk Wedding Coordinator course was excellent. It proved to be a good team building exercise and, importantly, helped everyone focus on and fine tune their selling skills.” – Sue Rackliffe, Turkey Mill

“The most valuable thing I learnt was how to increase my potential sales and therefore overall revenue.” – Tanya Neaves, The Hop Farm

“The course was really helpful, thank you, and sales are going really well. Our showrounds have taken on a whole new lease of life!” – Lucy Mannering, The Lansdowne Club

How to Book

For further information or to book a Hitched training session, call the Hitched team on +44 (0) 800 206 1700 or email us at venues@hitched.email 

Wedding Coordinator Workshop Terms & Conditions apply.