Jane’s service is of such a high standard. She is such a lovely person and so professional - nothing was too much trouble for her. She also did our photography and her photos are perfect - she captured our happy day beautifully. I have recommended Jane to all of our friends who have got married and so many of them have come back to me saying what a great job she did.

JB Creatives offer an exceptional service, their attention to detail is exquisite. We absolutely loved our wedding invitations, which we have now framed in memory of our special day and have pride of place in our family home. We had so many comments from family and friends who said they were the best wedding invitations they had ever received. From the bespoke embossed map of the town and harbour where we got married, to the tide times graph and a fresh sprig of eucalyptus, nothing was too much trouble. The invitations came with perfect gold envelopes so all we had to do was pop to the post office for stamps. The whole process of working with JB creatives was enjoyable and stress free, we would highly recommend to all our friends and family.

The first meeting we had was very professional and the service we had prior to paying the full amount of money requested was all in all good. However, soon after this I found the attitude to become nonchalant, I was constantly asking for updates. A quite long story but there was a problem with the design and the printing, this however was told to us after the date they were meant to be received because she was on a magazine shoot instead. The whole experience become extremely stressful, with potentially needing to change our design that we had signed off and paid for, after the date we promised invitations had come out. Although this may not have been helped, the fact we were finding out at the late stage caused a lot of stress, especially when we were told there were no time lines discussed, which they were from the first meet and documented on email, and then we were told we should have paid for an “express service”. This made no sense to me when the original date was within the timeframe we wanted to receive them. Jane then did drive to have the invitations printed somewhere else so we could have what we were originally told was possible (and paid for) but even then the service levels were not professional in my opinion, I had to continue to ask for updates and a tracking number. When the invitations finally arrived, I was shocked Jane never asked for feedback, did we like them? Were we happy? Which surely any one who takes pride in their work would? The truth of the matter is we weren’t completely happy at all. We wish she would have told us that having black as the wax seal would mean you couldn’t see the personalised detail we paid for (we could have swapped for gold if we knew this) and our details cards are the first thing guests see not the actual invitation and our venue illustration and our names of the wedding. I think we should have been sent a mock up of the first invitation before they were all packed so we could have gave our feedback and rectified it before they went out. Now it’s too late. The customer service is very short sighted as we could have used JB creatives for other stationary which we certainly will not. These invitations were not cheap, but we liked Jane’s instagram and style but when I said to Jane I would have gone to someone else who done the same if I would have known the stress and she said “why didn’t you” - is probably the right answer and in hindsight I would have.