Love the venue, very beautiful - but communication from the staff is significantly lacking and emails would remain unanswered for days and weeks.

12 out of the 16 bedrooms had problems, ranging from: no toilet paper (in several of them), peeling wallpaper, windows that wouldn’t close, chewing gum on bed sheets, toilets that did not flush and housekeeping walking in the room before checkout whilst guests were on the toilet - and more!

Manager was informed of the room problems the following day and no follow up/explanation or apology has occurred.

The beer ran out during the wedding and took a long time for more to come back on, 2 pumps were completely out of use.

Father of the Bride wanted to buy more Prosecco as there was not enough, member of staff refused and walked away.

Staff member refused to clean up a spill because they were too busy and refused to give a guest a mop to clean it up themselves - leaving the floor wet and slippery.

Wedding day itself was lovely for the bride and groom, but from 9:30am the following day was met with a barrage of problems. Problems caused by the venue staff and seriously impacting the happiness of the occasion.

Words can't describe how perfect our wedding day was and we absolutely loved our perfect venue.
From start to finish the service we received has been absolutely outstanding, nothing had been too much trouble to arrange and all of our questions were answered with no issues at all. Lorraine kept me at ease throughout the entire wedding prep - we visited the hotel regularly (because we simply couldn't stay away!) and fell in love with it more and more each time. The package with Highfield is fantastic, with great choices of colours, table centerpieces, food etc - both Lorraine & Rich gave us fantastic suggestions and helped get things perfect for our special day. We can not thank you both enough for the tremendous work and effort that went into our day, it was magical. Big thanks to Lorraine for talking me through points during the day, keeping me at ease even at this point. The food was outstanding and all of our guests have commented on this and how beautiful the set up was and this is all thanks to you and your lovely staff. from the bottom of our hearts thank you so much xxx love Mr & Mrs Donlan xxx

We have just got married here, 2 days ago. From the moment we arrived we fell in love not only with the venue but the atmosphere and Lorraine and Richard could not do enough for us. Lorraine is an absolutely astonishing person who helped us through absolutely everything, from the smallest issue to the biggest emotions she was a rock. Highfield hall is beautiful, its personal, its intimate, its exclusive, it is the perfect wedding venue, not only for the hall and grounds but for the owners and staff. We had the most amazing day and would like to thank Lorraine and everyone at Highfield hall for helping make it the most perfect, cant wait to come and visit you soon xx

We had our wedding here in 2003, it was fantastic the staff were extremely helpful and attentative, the food was delicious, the gardens beautiful - the whole day was just fabulous. Cannot recommend it highly enough, in fact my sister is getting married there next week - good luck Mel & Dave hope your day is as fabulous as ours was - enjoy!

I attended my Sisters Wedding we had a lovely meal. Roast Potatoes were scrumptious. the whole day was lovely and the setting for the actual wedding in the conservatory was beautiful. the staff could not do enough for you. have looked at this venue for my wedding this year but unfortunately that date was gone.