Blackburn Dunkenhalgh Hotel & Spa Reviews

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  Mq Sent on 16/07/2024
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  Amazing wedding venue!

  Really great venue, staff were so helpful. I had multiple meetings with the staff who were always helpful and flexible. Made it very easy for us to organise and have our perfect wedding!

  Really great venue, staff were so helpful. I had multiple meetings with the staff who were always helpful and flexible. Made it very easy for us to organise and have our perfect wedding!

  Blackburn Dunkenhalgh Hotel & Spa's reply:

  Thank you very much for your lovely words.
  As a team we strive to ensure all our couples have a beautiful stress free experience.
  Wishing you both all the happiness in the world :)
  Team Dunkenhalgh :)
• Emma L. Sent on 26/08/2024
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Couldn’t have asked for more

  The venue couldn’t have done to make our wedding day run like a dream. Edwina, Danielle and all the staff went above and beyond and we cannot thank them enough.

  The venue couldn’t have done to make our wedding day run like a dream. Edwina, Danielle and all the staff went above and beyond and we cannot thank them enough.

  • +2 Photos
• Matilda Sent on 03/11/2023
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0

  A blessing

  If you are looking for a romantic venue, with the best assistance from a hotel . Look no further than Mercure Blackburn . Special thanks to Danielle in the events team and everyone who helped made our wedding successful . It was truly amazing . Customer service was impeccable .

  If you are looking for a romantic venue, with the best assistance from a hotel . Look no further than Mercure Blackburn . Special thanks to Danielle in the events team and everyone who helped made our wedding successful . It was truly amazing . Customer service was impeccable .
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• Lee S. Sent on 18/10/2023
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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  Amazing Beautiful Venue

  From planning our big day to our big day on 25/09/23 everything was above and beyond what we’d both Imagined
  Edwena was a Fantastic Master of Ceremonies and Danielle Pollitt also helped us Achieve the Wedding of our Dreams
  Highly Recommend
  Mr & Mr Sellers

  From planning our big day to our big day on 25/09/23 everything was above and beyond what we’d both Imagined
  Edwena was a Fantastic Master of Ceremonies and Danielle Pollitt also helped us Achieve the Wedding of our Dreams
  Highly Recommend
  Mr & Mr Sellers
• Uzma S. Sent on 20/06/2023
  2.8 out of 5 rating

  2.8
  • Quality of the service
    2.0 out of 5 rating
    2.0
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    4.0 out of 5 rating
    4.0
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    3.0
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    3.0 out of 5 rating
    3.0
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    2.0

  Was a learning curve

  On my wedding day which was last year, I encountered a lot of problems, which made the day less enjoyable and caused disappointment for the event.
  To begin with on entrance to the venue, the first thing I saw on the board was my name as bride getting married to my mum. Not my husbands name.
  That had to be amended.
  
  Once in the room, no phone connection.
  No window would open.
  
  it was hot.
  
  I had to go downstairs to reception to order my lunch , whilst getting ready.
  
  In the hall when my mother got there, we had no named person to help on hand.
  
  We couldn't find anyone to help with air conditioning system.
  The sound system or to help with kitchen needs.
  
  My mother was all over looking for someone and the front desk was not fully staffed to get anyone to help, as a result the decor on tables, the candles were not lit.
  
  It was quite an experience really, for all the reasons we didn't want it to be. I did make recommendations for further events, so that this would not happen to another couples wedding again.
  

  On my wedding day which was last year, I encountered a lot of problems, which made the day less enjoyable and caused disappointment for the event.
  To begin with on entrance to the venue, the first thing I saw on the board was my name as bride getting married to my mum. Not my husbands name.
  That had to be amended.
  
  Once in the room, no phone connection.
  No window would open.
  
  it was hot.
  
  I had to go downstairs to reception to order my lunch , whilst getting ready.
  
  In the hall when my mother got there, we had no named person to help on hand.
  
  We couldn't find anyone to help with air conditioning system.
  The sound system or to help with kitchen needs.
  
  My mother was all over looking for someone and the front desk was not fully staffed to get anyone to help, as a result the decor on tables, the candles were not lit.
  
  It was quite an experience really, for all the reasons we didn't want it to be. I did make recommendations for further events, so that this would not happen to another couples wedding again.
  
• Zaakirah N. Sent on 27/09/2021
  1.6 out of 5 rating

  1.6
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    2.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    3.0 out of 5 rating
    3.0
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    1.0 out of 5 rating
    1.0

  Extremely disappointing

  Due to covid we had to rebook but finally when it went ahead, emails were not repled to, calls were not returned. On the day no welcome sign, on the hottest day aircon not on, duty manager was hardly there, she took cake to cut & disappeared for so long we had to go & find her. After event my email with feedback did not get replied to, Karen is events manager, was very stressful dealing with her, felt ignored & she didn’t even apologise.

  Due to covid we had to rebook but finally when it went ahead, emails were not repled to, calls were not returned. On the day no welcome sign, on the hottest day aircon not on, duty manager was hardly there, she took cake to cut & disappeared for so long we had to go & find her. After event my email with feedback did not get replied to, Karen is events manager, was very stressful dealing with her, felt ignored & she didn’t even apologise.
• Rachel M. Sent on 08/08/2020
  4.8 out of 5 rating

  4.8
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    5.0
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    5.0
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    4.0
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    5.0 out of 5 rating
    5.0

  Loved the Dunkenhalgh

  Loved the hotel. Looked great on our pics as lovely exterior and sweeping staircase. We hired the Pendle Suite which is a very spacious large room. We had our ceremony and then our wedding breakfast / party in this room. We needed to self cater as we wanted Kosher food and we were able to use our own caterer.
  Joanne the wedding co-ordinator was great, very friendly and helpful. Alex the banqueting manager was available on the day to oversee everything which was a great help.

  Loved the hotel. Looked great on our pics as lovely exterior and sweeping staircase. We hired the Pendle Suite which is a very spacious large room. We had our ceremony and then our wedding breakfast / party in this room. We needed to self cater as we wanted Kosher food and we were able to use our own caterer.
  Joanne the wedding co-ordinator was great, very friendly and helpful. Alex the banqueting manager was available on the day to oversee everything which was a great help.

  • +10 Photos
• Susan Sent on 15/10/2019
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0

  Heart Felt Thanks

  I would never book or buy anything from a first look however I was so impressed with the staff and how they first looked after us right down to the detailed explanation of how everything would work we just booked and I can’t tell you how happy we are that I did. I was kept up to date with everything from day one and all we asked for was not only executed but to excess, all your staff from the wonderful people serving breakfast to the ladies at reception could not have been more kind. I use that word “kind” as it’s a long way from just nice that really made us feel that they cared and we mattered and that’s a big difference.
  I also need to mention two ladies above all as without them not only would the day have been much less enjoyable for all our guests my now wife would have had a melt down but they kept every worry away from her and myself.
  
  I would like to shower the highest praise on Joanne Pilling who organised everything with me up to a Week before the wedding and the wonderful lady who looked after me the whole week before and was on the ground during the two days we spent at the hotel Edwena, I truly can’t tell you how much of an asset these two ladies are to you they are more than lovely and I would like to pass on our most heartfelt thanks and we will make sure our paths cross again soon.
  Thank you all so much our entire lives from now on will be enhanced by the memories of our wedding day and that is all down to your staff so they will be with us forever.

  I would never book or buy anything from a first look however I was so impressed with the staff and how they first looked after us right down to the detailed explanation of how everything would work we just booked and I can’t tell you how happy we are that I did. I was kept up to date with everything from day one and all we asked for was not only executed but to excess, all your staff from the wonderful people serving breakfast to the ladies at reception could not have been more kind. I use that word “kind” as it’s a long way from just nice that really made us feel that they cared and we mattered and that’s a big difference.
  I also need to mention two ladies above all as without them not only would the day have been much less enjoyable for all our guests my now wife would have had a melt down but they kept every worry away from her and myself.
  
  I would like to shower the highest praise on Joanne Pilling who organised everything with me up to a Week before the wedding and the wonderful lady who looked after me the whole week before and was on the ground during the two days we spent at the hotel Edwena, I truly can’t tell you how much of an asset these two ladies are to you they are more than lovely and I would like to pass on our most heartfelt thanks and we will make sure our paths cross again soon.
  Thank you all so much our entire lives from now on will be enhanced by the memories of our wedding day and that is all down to your staff so they will be with us forever.
• Mrs Sent on 16/09/2019
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  Thank you from the bottom of our hearts

  Hi Joanne
  
  I would like to thank you from the bottom of my heart for all your hard work and organising the day for me. Everything went really well for Usaid and Ayesha, I had such good feedback from the guests it truly made my day. From booking the venue to the actual wedding day, I couldn’t have wanted it any better, thank you for all your efforts and hard work and putting up with my continuous demands. I will check with the photographer and share pictures of the actual day. Thank you once again on behalf of all the Saleh family.

  Hi Joanne
  
  I would like to thank you from the bottom of my heart for all your hard work and organising the day for me. Everything went really well for Usaid and Ayesha, I had such good feedback from the guests it truly made my day. From booking the venue to the actual wedding day, I couldn’t have wanted it any better, thank you for all your efforts and hard work and putting up with my continuous demands. I will check with the photographer and share pictures of the actual day. Thank you once again on behalf of all the Saleh family.
• Sonia Sent on 16/09/2019
  5 out of 5 rating

  5.0
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    5.0
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    5.0 out of 5 rating
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  Thank you

  Hello Joanne
  I would like to thank you on behalf of myself, Zaki and the rest of the family for making Zaks wedding a fantastic event at Mercure. Dunkenhalgh Hotel. Your service and advice was much appreciated throughout. Alex managed the eve of the wedding function so well so please do pass on our regards and thanks, he made sure that all our requests were made. Any problems were resolved very quickly.
  I will be recommending Mercure Dunkenhalgh to my friends and family for sure.
  Thank you Joanne and Alex
  Best wishes for the future

  Hello Joanne
  I would like to thank you on behalf of myself, Zaki and the rest of the family for making Zaks wedding a fantastic event at Mercure. Dunkenhalgh Hotel. Your service and advice was much appreciated throughout. Alex managed the eve of the wedding function so well so please do pass on our regards and thanks, he made sure that all our requests were made. Any problems were resolved very quickly.
  I will be recommending Mercure Dunkenhalgh to my friends and family for sure.
  Thank you Joanne and Alex
  Best wishes for the future

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