Charlton House Hotel & Spa Reviews

Reviews

Badges

• Andy Sent on 03/01/2018
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Our Wedding

  We had our wedding at Charlton House this weekend gone. It was AMAZING. The staff from the moment we booked were beyond kind, fabulous and just so helpful. On the weekend we had exclusive use of the property, It was magical. Megan the wedding co-ordinator was fantastic from the moment we decided to book. All our hundreds of questions, emails and telephone calls were always answered with kindness and calmness. ALL of our guests loved the hotel, the food and thought ALL the staff were amazing, from reception staff, house keeping, restaurant staff and of course Julian - everyone was AMAZING. It was beyond amazing and the staff made it that way from the start. We will never forget our day.
  The guests loved the spa and rooms, I am sure you will be getting a lot of business from them soon. Before we decided on Charlton House we had visited and stayed over 4 times, it was always a special place and the high level of customer service was always consistent and we knew this was the place for us to begin our future together. Thank you does not seem enough. But THANK YOU from the bottom of our hearts.

  We had our wedding at Charlton House this weekend gone. It was AMAZING. The staff from the moment we booked were beyond kind, fabulous and just so helpful. On the weekend we had exclusive use of the property, It was magical. Megan the wedding co-ordinator was fantastic from the moment we decided to book. All our hundreds of questions, emails and telephone calls were always answered with kindness and calmness. ALL of our guests loved the hotel, the food and thought ALL the staff were amazing, from reception staff, house keeping, restaurant staff and of course Julian - everyone was AMAZING. It was beyond amazing and the staff made it that way from the start. We will never forget our day.
  The guests loved the spa and rooms, I am sure you will be getting a lot of business from them soon. Before we decided on Charlton House we had visited and stayed over 4 times, it was always a special place and the high level of customer service was always consistent and we knew this was the place for us to begin our future together. Thank you does not seem enough. But THANK YOU from the bottom of our hearts.
• Adam Sent on 03/01/2018
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Great Wedding

  We had our wedding at Charlton House, I wouldn't normally write a review but having been to other weddings since ours I genuinely feel it was fantastically organised and ran. From the moment we first enquired to the time the day ended it was perfect and a day we will never forget.
  
  We will always remember the day and what Charlton House did to make the day so special. All the staff could not have done more to make us feel at ease and as relaxed as possible on the day.
  
  Special thanks to Megan who organised everything in the run up until the day and Julian who acted as the master of ceremony - both were absolutely great!
  
  Many thanks,
  
  A&E

  We had our wedding at Charlton House, I wouldn't normally write a review but having been to other weddings since ours I genuinely feel it was fantastically organised and ran. From the moment we first enquired to the time the day ended it was perfect and a day we will never forget.
  
  We will always remember the day and what Charlton House did to make the day so special. All the staff could not have done more to make us feel at ease and as relaxed as possible on the day.
  
  Special thanks to Megan who organised everything in the run up until the day and Julian who acted as the master of ceremony - both were absolutely great!
  
  Many thanks,
  
  A&E
• Holly Sent on 03/01/2018
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Amazing Wedding Venue

  We held our wedding reception here on 17th June 2017 and were blown away with the impeccable service provided. Megan was so helpful throughout the planning stages and on the day Julian was so helpful in organising everyone and hosting the event. The serving staff were faultless and the wedding breakfast was amazing, everyone was raving about the quality of the food! The venue is absolutely beautiful and we have so many amazing photos from the grounds and hotel which we are so happy with. The rooms were lovely, clean and comfortable. We would absolutely recommend this venue and hotel!

  We held our wedding reception here on 17th June 2017 and were blown away with the impeccable service provided. Megan was so helpful throughout the planning stages and on the day Julian was so helpful in organising everyone and hosting the event. The serving staff were faultless and the wedding breakfast was amazing, everyone was raving about the quality of the food! The venue is absolutely beautiful and we have so many amazing photos from the grounds and hotel which we are so happy with. The rooms were lovely, clean and comfortable. We would absolutely recommend this venue and hotel!
Did the reviews win you over?
Send a message
• David Sent on 15/05/2017
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Great Wedding Venue

  Brilliant setting for a wedding. Went like clockwork from start to finish thanks to great planning by their wedding team and the waiting and catering staff. The food deserves special praise. Considering over 100 people were catered for ,the standard was unbelievable . If I'd had the same meal in a restaurant when they were cooking it to order for, say, 2 people I would have been mightily impressed but to maintain that high standard for over 100 people is more than impressive.
  The ambience is delightful and the rooms beautifully decorated and presented. We couldn't have chosen a better venue. Congratulations and thanks to the staff - nothing was too much trouble and they worked their socks off.

  Brilliant setting for a wedding. Went like clockwork from start to finish thanks to great planning by their wedding team and the waiting and catering staff. The food deserves special praise. Considering over 100 people were catered for ,the standard was unbelievable . If I'd had the same meal in a restaurant when they were cooking it to order for, say, 2 people I would have been mightily impressed but to maintain that high standard for over 100 people is more than impressive.
  The ambience is delightful and the rooms beautifully decorated and presented. We couldn't have chosen a better venue. Congratulations and thanks to the staff - nothing was too much trouble and they worked their socks off.
• Emma Sent on 15/05/2017
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Our Wedding

  Our day went perfectly in every detail. Our wedding organiser Megan was amazing, nothing was too much trouble and she was always cheerful. On the day, our excellent master of ceremonies Julian had control of everything. The food was delicious, there was not one plate that wasn't empty. We had personal service from the chef James. All the staff have been friendly, helpful and polite on each time we have visited and the surroundings were beautiful.
  We stayed in the bridal suite and had the most comfortable bed ever with stacks of pillows.
  If we were getting married again, we would still choose Charlton House.

  Our day went perfectly in every detail. Our wedding organiser Megan was amazing, nothing was too much trouble and she was always cheerful. On the day, our excellent master of ceremonies Julian had control of everything. The food was delicious, there was not one plate that wasn't empty. We had personal service from the chef James. All the staff have been friendly, helpful and polite on each time we have visited and the surroundings were beautiful.
  We stayed in the bridal suite and had the most comfortable bed ever with stacks of pillows.
  If we were getting married again, we would still choose Charlton House.
• Tim Sent on 15/05/2017
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  A Wonderful Wedding Day

  Our whole experience of organising our 'exclusive use' wedding day at Charlton House has been absolutely A1. Our wedding coordinator Megan, was efficient, friendly, organised and knowledgeable making the process of coordinating such a momentous event relatively stress free and easy hence our wedding day was absolutely perfect. All of the staff were superb with a special mention to Julian for his expertise in all areas! Would highly recommend anyone to celebrate and have their wedding day here.

  Our whole experience of organising our 'exclusive use' wedding day at Charlton House has been absolutely A1. Our wedding coordinator Megan, was efficient, friendly, organised and knowledgeable making the process of coordinating such a momentous event relatively stress free and easy hence our wedding day was absolutely perfect. All of the staff were superb with a special mention to Julian for his expertise in all areas! Would highly recommend anyone to celebrate and have their wedding day here.
• Maxine Sent on 11/07/2016
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Our Wedding!

  Thank you so much for everything you did for me and Jon . We could not have asked for more from our first meeting to now . You were fantastic & we have recommended Charlton house to so many people . We can not talk high enough about it nor can our guests . Thank you for making our wedding so special

  Thank you so much for everything you did for me and Jon . We could not have asked for more from our first meeting to now . You were fantastic & we have recommended Charlton house to so many people . We can not talk high enough about it nor can our guests . Thank you for making our wedding so special
• Jade Sent on 11/07/2016
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Thank You!

  Thank you so much for reaching out to us! We really had a wonderful day, am expecting to receive the pro photos tomorrow, If I come across any that display the wedding fever advertising Charlton, I will forward them over to you for any promo work you may wish to use!
  
  Any photos you do already have by all means please do not hesitate to use them!
  
  Julian on the day was truly fantastic, could not recommend him enough- wonderful at his job!
  
  Thanks again for all the love, help and support to make our wedding the special day it was!
  
  I know a lot of people were impressed with the hotel/ venue and are now looking to come stay again!

  Thank you so much for reaching out to us! We really had a wonderful day, am expecting to receive the pro photos tomorrow, If I come across any that display the wedding fever advertising Charlton, I will forward them over to you for any promo work you may wish to use!
  
  Any photos you do already have by all means please do not hesitate to use them!
  
  Julian on the day was truly fantastic, could not recommend him enough- wonderful at his job!
  
  Thanks again for all the love, help and support to make our wedding the special day it was!
  
  I know a lot of people were impressed with the hotel/ venue and are now looking to come stay again!
• Rachel Sent on 14/05/2013
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Exclusive Use

  When Richard & I got engaged we knew we want to get married in Somerset, over the Easter weekend in 2012 we looked at 5 places, Charlton House was our fourth visit - without a doubt as soon as we walked into the hotel we knew this was the place to hold our reception. The hotel has a warmth & homeliness as soon as you drive into the grounds.
  
  Initially we decided on taking the hotel on a "non-exclusive" basis by using the Orangery and having a marquee, this was basically down to being nervous of not selling all the bedrooms to justify the cost of hiring it exclusively. Although we decided this, I felt it was such a shame to take it exclusively. A few months later & with a few of the rooms taken by relatives we decided to take the hotel exclusively. It was one of the best decisions of our whole wedding, to have the hotel to ourselves felt as though it was our home for the day, guests felt more relaxed as they were staying there. The hotel has a real homely feel and all the staff make you feel welcome and comfortable. All our friends were impressed by the hotel and how the day flowed to perfection!!

  When Richard & I got engaged we knew we want to get married in Somerset, over the Easter weekend in 2012 we looked at 5 places, Charlton House was our fourth visit - without a doubt as soon as we walked into the hotel we knew this was the place to hold our reception. The hotel has a warmth & homeliness as soon as you drive into the grounds.
  
  Initially we decided on taking the hotel on a "non-exclusive" basis by using the Orangery and having a marquee, this was basically down to being nervous of not selling all the bedrooms to justify the cost of hiring it exclusively. Although we decided this, I felt it was such a shame to take it exclusively. A few months later & with a few of the rooms taken by relatives we decided to take the hotel exclusively. It was one of the best decisions of our whole wedding, to have the hotel to ourselves felt as though it was our home for the day, guests felt more relaxed as they were staying there. The hotel has a real homely feel and all the staff make you feel welcome and comfortable. All our friends were impressed by the hotel and how the day flowed to perfection!!
• Sally Sent on 03/01/2013
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  My daughters Christmas Wedding

  Dear Hollie,
  
  My daughter's wedding went very well on Saturday thank you , everyone had a lovely time and the day was perfect.
  
  The staff were excellent, in particular James , Thomas and Denise who we had the most contact with.
  
  Merry Christmas to everyone at Charlton House!

  Dear Hollie,
  
  My daughter's wedding went very well on Saturday thank you , everyone had a lovely time and the day was perfect.
  
  The staff were excellent, in particular James , Thomas and Denise who we had the most contact with.
  
  Merry Christmas to everyone at Charlton House!

Did the reviews win you over?

Send a message