DoubleTree By Hilton Chester Reviews

Reviews

Badges

+10 User photos

• Featured

  Geraldine B. Sent on 02/04/2024
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Perfection

  From the first moment we sat down with Lucy, Double Tree couldn’t have done more for us. The venue is absolutely stunning and they provided great vegan alternatives for us. The events team made the planning and organising so much easier. Nothing was too much trouble for them. The little touches, such as meeting us at the end of the aisle with a drink and helping me when my dress was stuck just showed how tentative you all were. We couldn’t have picked a better place to get married.

  From the first moment we sat down with Lucy, Double Tree couldn’t have done more for us. The venue is absolutely stunning and they provided great vegan alternatives for us. The events team made the planning and organising so much easier. Nothing was too much trouble for them. The little touches, such as meeting us at the end of the aisle with a drink and helping me when my dress was stuck just showed how tentative you all were. We couldn’t have picked a better place to get married.
• Matthew W. Sent on 21/05/2023
  4.6 out of 5 rating

  4.6
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    4.0 out of 5 rating
    4.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    4.0 out of 5 rating
    4.0

  Excellent hotel wedding venue

  Excellent venue, with helpful staff. Good food and range of options.
  As a large hotel venue it enables the guests to stay at the same venue.
  Provides a special room for bridal prep.

  Excellent venue, with helpful staff. Good food and range of options.
  As a large hotel venue it enables the guests to stay at the same venue.
  Provides a special room for bridal prep.
• Rox Sent on 01/01/2023
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  An incredible day

  Lucy was my coordinator from the start, great continuity and I felt like I harassed the poor woman but nothing was too much trouble. On the day, Lucy came to see me (bless her) and then I was transferred over to the lovely Zoe. Literally she was moving the earth to make this day next level amazing. I loved it all! Then the food and bev staff were a delight as well, as the bride, I don't think I paid for a drink which was a pleasant surprise! The food on the day was spot on, lots of people commented on how nice it was. :)
  Thanks again for a wonderful day!

  Lucy was my coordinator from the start, great continuity and I felt like I harassed the poor woman but nothing was too much trouble. On the day, Lucy came to see me (bless her) and then I was transferred over to the lovely Zoe. Literally she was moving the earth to make this day next level amazing. I loved it all! Then the food and bev staff were a delight as well, as the bride, I don't think I paid for a drink which was a pleasant surprise! The food on the day was spot on, lots of people commented on how nice it was. :)
  Thanks again for a wonderful day!
Did the reviews win you over?
Send a message
• Lisa S. Sent on 17/01/2022
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Absolutely Amazing Venue & Team

  We held our wedding at the Doubletree Hotel and Spa in November 2021 and cannot recommend both the venue and the team high enough. Due to covid, our wedding was delayed by 12 months but despite this the team kept us fully informed at all times and nothing was too much trouble. We had an absolutely amazing day as did all of our family and friends. The Abbey Suite is beautiful x

  We held our wedding at the Doubletree Hotel and Spa in November 2021 and cannot recommend both the venue and the team high enough. Due to covid, our wedding was delayed by 12 months but despite this the team kept us fully informed at all times and nothing was too much trouble. We had an absolutely amazing day as did all of our family and friends. The Abbey Suite is beautiful x
• Angharad Sent on 07/01/2022
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Double Tree Wedding October 2021

  We had an absolutely fantastic experience and wedding with The Double Tree.
  From our first meeting to our last meeting, nothing was too much trouble for our lovely wedding co ordinators Zoe & Lucy, who are truly angels! They were both very welcoming, friendly and extremely responsive to any emails we sent, even during a pandemic!
  The day ran smoothly with our lovely toastmaster Tom who was very good at calming a very excited bride down.
  We would absolutely recommend anyone to have their wedding there.
  Our guests were happy with their accommodation and any issues were sorted promptly.
  An absolutely amazing experience and a memory we’ll have forever.
  We can’t thank all the staff at the Double Tree enough for their hard work during our wedding.

  We had an absolutely fantastic experience and wedding with The Double Tree.
  From our first meeting to our last meeting, nothing was too much trouble for our lovely wedding co ordinators Zoe & Lucy, who are truly angels! They were both very welcoming, friendly and extremely responsive to any emails we sent, even during a pandemic!
  The day ran smoothly with our lovely toastmaster Tom who was very good at calming a very excited bride down.
  We would absolutely recommend anyone to have their wedding there.
  Our guests were happy with their accommodation and any issues were sorted promptly.
  An absolutely amazing experience and a memory we’ll have forever.
  We can’t thank all the staff at the Double Tree enough for their hard work during our wedding.
• Jess R. Sent on 07/01/2022
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  DoubleTree Chester Wedding- Lucy, Zoe Jemma and Tom

  It was the most perfect day, tom was absolutely fantastic it went so smoothly and was exactly how we wanted. We had to push the date back due to covid. Zoe was amazing as she was out wedding coordinator to start of with she was so helpful and understanding. Then Lucy took over with the help of Jemma and was so amazing, she was so helpful, caring and understanding and dealt with never ending emails and questions from me. We couldnt have done it without them all and it was a pleasure to have our wedding at this hotel i would 100% recommend the wonderful staff at the doubletree and cant thank them enough for everything they did for us. The most perfect day ever

  It was the most perfect day, tom was absolutely fantastic it went so smoothly and was exactly how we wanted. We had to push the date back due to covid. Zoe was amazing as she was out wedding coordinator to start of with she was so helpful and understanding. Then Lucy took over with the help of Jemma and was so amazing, she was so helpful, caring and understanding and dealt with never ending emails and questions from me. We couldnt have done it without them all and it was a pleasure to have our wedding at this hotel i would 100% recommend the wonderful staff at the doubletree and cant thank them enough for everything they did for us. The most perfect day ever

  • +6 Photos
• Nicola Sent on 27/06/2019
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Our Day Was Truly Wonderful

  Our day was truly wonderful the room was perfect everything to be honest was perfection on our wedding day.
  
  Georgina was incredible too!
  
  Thank you so so much for everything you did I know I bombarded you with questions! But you made sure we had the most perfect day so thank you!

  Our day was truly wonderful the room was perfect everything to be honest was perfection on our wedding day.
  
  Georgina was incredible too!
  
  Thank you so so much for everything you did I know I bombarded you with questions! But you made sure we had the most perfect day so thank you!
• Harriet Sent on 27/06/2019
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Fabulous Day

  Thankyou so much for everything!
  
  Yourself and Georgina were so professional and helped the day to run so smooth, with no hiccups!! All our guests have praised the Hotel from the food, through to the bedrooms.
  
  I would highly recommend you to anyone looking for their perfect wedding day!!
  
  Again thank you so much.

  Thankyou so much for everything!
  
  Yourself and Georgina were so professional and helped the day to run so smooth, with no hiccups!! All our guests have praised the Hotel from the food, through to the bedrooms.
  
  I would highly recommend you to anyone looking for their perfect wedding day!!
  
  Again thank you so much.
• Kevin Sent on 27/06/2019
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Great Venue!

  I'd just like to say thank you to yourself and all the team at doubletree that made our wedding day what it was. Emma and I had such an amazing day and so did all our guests . Great venue big thanks from us.

  I'd just like to say thank you to yourself and all the team at doubletree that made our wedding day what it was. Emma and I had such an amazing day and so did all our guests . Great venue big thanks from us.
• Sarah Sent on 09/08/2018
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  The Perfect Wedding Venue

  Going back to the beginning, we immediately loved the look of the hotel from the website, but when we went to view it we completely fell in love. With a perfect blend of old and new, we knew it was the place we wanted to have our special day. Not only that, but our meeting was with Gemma, a wedding coordinator who was polite, professional, friendly, knowledgeable and really left a lasting impression on us.
  We booked and put our deposit down, and I can't recommend the hotel highly enough. Every single communication with Gemma and her team was great- nothing was too much trouble and they made the whole process so easy and so stress free. Every single staff member we encountered from the planning stages right up to the actual day was brilliant. They were all so pleasant and helpful, they took the time to chat with us and wish us well, to have fun with us on the day, they catered to our every need, they went out of their way whenever they could and they all made it so memorable for us. Georgina was our toastmaster on the day and she was another fantastic staff member who controlled the day with such ease and such a warm attitude. We loved everyone that we met throughout the whole process and can't wait to go back and say hi! The customer service was incredible from start to finish.
  Regarding the practical stuff, the cost was so reasonable, the package we chose covered all the details and the execution was perfect.
  We had so many positive comments from our guests regarding food, venue and mostly the staff. It really was a perfect day.
  
  Thank you everyone who made our day so special, we can't wait to come back!

  Going back to the beginning, we immediately loved the look of the hotel from the website, but when we went to view it we completely fell in love. With a perfect blend of old and new, we knew it was the place we wanted to have our special day. Not only that, but our meeting was with Gemma, a wedding coordinator who was polite, professional, friendly, knowledgeable and really left a lasting impression on us.
  We booked and put our deposit down, and I can't recommend the hotel highly enough. Every single communication with Gemma and her team was great- nothing was too much trouble and they made the whole process so easy and so stress free. Every single staff member we encountered from the planning stages right up to the actual day was brilliant. They were all so pleasant and helpful, they took the time to chat with us and wish us well, to have fun with us on the day, they catered to our every need, they went out of their way whenever they could and they all made it so memorable for us. Georgina was our toastmaster on the day and she was another fantastic staff member who controlled the day with such ease and such a warm attitude. We loved everyone that we met throughout the whole process and can't wait to go back and say hi! The customer service was incredible from start to finish.
  Regarding the practical stuff, the cost was so reasonable, the package we chose covered all the details and the execution was perfect.
  We had so many positive comments from our guests regarding food, venue and mostly the staff. It really was a perfect day.
  
  Thank you everyone who made our day so special, we can't wait to come back!

Did the reviews win you over?

Send a message