Grosvenor Pulford Hotel & Spa Reviews

Grosvenor Pulford Hotel & Spa

Pulford, Cheshire

5.0 out of 5 rating, 85 reviews

More information

Reviews

We're all about trust. Our community relies on honest reviews to make your big decisions easier.

5.0 out of 5 rating

85 reviews

100% recommend it

Write a review

Quality of the service
5 out of 5 rating
Response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value for money
5 out of 5 rating
Flexibility
5 out of 5 rating

Write a review

Badges

+22 User photos

Sarah R. Sent on 06/05/2024

5 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
Superb location and team

Loved the venue from the minute I saw it.

Everything was so relaxed and the team worked tremendously hard all day / evening to ensure nothing went wayward!

Emma our coordinator was fabulous, such an easy process, nothing was too much trouble. Anything we wanted she made it work.

Rooms and food also fantastic.

Loved the venue from the minute I saw it.

Everything was so relaxed and the team worked tremendously hard all day / evening to ensure nothing went wayward!

Emma our coordinator was fabulous, such an easy process, nothing was too much trouble. Anything we wanted she made it work.

Rooms and food also fantastic.
- +3 Photos
Grosvenor Pulford Hotel & Spa's reply:

Hi Sarah,
Thank you so much for taking the time to leave such a lovely review. We are delighted your big day was everything you hoped it would be. Our team love their job and making sure our couples days go without a hitch and this shows in the hard work they all put in from start to finish. It was an absolute pleasure helping you plan your big day, it's great to hear that we made the whole process as stress free as possible! We look forward to seeing you back with us soon for a meal or a night away! Emma
Charlotte F. Sent on 22/03/2024

5 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
Amazing venue and the staff are incredible!

Thank you to everyone at the venue, it looked amazing and the staff where so attentive and made the day run so smoothly!
We are so happy we chose Grosvenor for our wedding, we would happily do it all over again!

Thank you to everyone at the venue, it looked amazing and the staff where so attentive and made the day run so smoothly!
We are so happy we chose Grosvenor for our wedding, we would happily do it all over again!
- +3 Photos
Grosvenor Pulford Hotel & Spa's reply:

Hi Charlotte,
Thank you so much for taking the time to leave such a lovely review. It was an absolute pleasure to be involved in the planning of your big day. The room looked beautiful with all your claret touches! Its so lovely to see some pictures too, you look amazing.
Wishing you a lifetime of happiness together!
Emma x
Chloe C. Sent on 03/10/2023

5 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
Amazing day

Cannot fault one single thing aboutour wedding day here. The staff made us feel like vips and nothing was ever too muchto ask. We cannot wait to visit on our 1st anniversary. Special shout out to Emma who was worth all the money and more

Cannot fault one single thing aboutour wedding day here. The staff made us feel like vips and nothing was ever too muchto ask. We cannot wait to visit on our 1st anniversary. Special shout out to Emma who was worth all the money and more

Grosvenor Pulford Hotel & Spa's reply:

Hi Chloe,

Thank you so much for your lovely review! We are over the moon that you had a wonderful wedding day here with us. It was an absolute pleasure to help you plan your big day and we can't wait to welcome you back for your anniversary!

I hope married life is treating you well,

See you soon!

Emma x

Rebecca Sent on 13/04/2023

5 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
Absolutely amazing day, amazing venue and staff

I can’t even begin to describe just how brilliant the team at the Grosvenor Pulford are. I’m absolutely gutted our day is over. The venue, food, drinks, staff, everything was absolutely perfect. Book, book, book. As someone who works within civil registration and attends lots of weddings, I have no hesitation in recommending this venue. We have been back a few times in the 6 weeks we’ve been married!!

I can’t even begin to describe just how brilliant the team at the Grosvenor Pulford are. I’m absolutely gutted our day is over. The venue, food, drinks, staff, everything was absolutely perfect. Book, book, book. As someone who works within civil registration and attends lots of weddings, I have no hesitation in recommending this venue. We have been back a few times in the 6 weeks we’ve been married!!
- +9 Photos
Grosvenor Pulford Hotel & Spa's reply:

Hi Rebecca,

Thank you so much for your review and for the pictures of your gorgeous wedding day! It shows us we have it right when someone in the industry is recommending us from their own experience. It means so much that our lovely couples hard work, planning and stress all come together to their perfect big day, its why we do what we do,
Hopefully I will get to see you on one of your visits to us soon!

Emma x
Christine F. Sent on 09/10/2022

4.8 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  4.0 out of 5 rating
Exquisite wedding venue with professionalism to match

We had our wonderful civil ceremony and wedding afternoon tea at the exquisite Grosvenor Pulford Hotel & Spa on Monday 3rd October 2022. From the first contact we could feel the professionalism in Emma, our wedding coordinator. She was always super responsive to any questions or special requests that we had. On the day, everything ran like clockwork and better than we had imagined. Additionally, we felt that the Grosvenor Pulford offered excellent value for money, when compared with other options we looked at in Chester. We also chose to go with 3 of their official wedding partners for Magician, Decorations and Photography and were delighted with all of them.

We had our wonderful civil ceremony and wedding afternoon tea at the exquisite Grosvenor Pulford Hotel & Spa on Monday 3rd October 2022. From the first contact we could feel the professionalism in Emma, our wedding coordinator. She was always super responsive to any questions or special requests that we had. On the day, everything ran like clockwork and better than we had imagined. Additionally, we felt that the Grosvenor Pulford offered excellent value for money, when compared with other options we looked at in Chester. We also chose to go with 3 of their official wedding partners for Magician, Decorations and Photography and were delighted with all of them.
- +2 Photos
Grosvenor Pulford Hotel & Spa's reply:

HI Christine,

Happy nearly 1 year anniversary, can you believe how fast the last year has gone?! I hope you are enjoying married life and reliving your big day here with us fondly. It was an absolute pleasure to work with you both on the planning of your celebration and I am so glad it was everything you hoped it would be. Thank you for the gorgeous photographs, its lovely to get to look back on such lovely memories for our couples.
We hope to see you back with us soon,
Emma x
Paul Sent on 03/07/2019

5 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
Amazing

Emma Simon, our Wedding coordinator was fantastic. She answered any questions I had and went above and beyond. Ben and Alastair greeted us on the day and made the day itself run so smoothly. The whole process from start to finish was amazing. All members of staff went above and beyond to make our day special; everything was taken care of so we could sit back and enjoy our day. Our day was just how we imagined it to be.... and more!

Emma Simon, our Wedding coordinator was fantastic. She answered any questions I had and went above and beyond. Ben and Alastair greeted us on the day and made the day itself run so smoothly. The whole process from start to finish was amazing. All members of staff went above and beyond to make our day special; everything was taken care of so we could sit back and enjoy our day. Our day was just how we imagined it to be.... and more!
Lynn Sent on 23/06/2019

5 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
Wedding 18 April 2019

We chose the Grosvenor Pulford for our wedding venue as we thought it was ideal. Unfortunately the staff were not. Prior to the wedding, coordinators advised nothing would be a problem, or too much trouble, however the day before the wedding (quite a number of rooms were booked for bride, family and friends) we were not even met by a coordinator even after asking at reception - everything seemed too much trouble and the morning of our special day staff were evasive, unhelpful, disorganised and dismissive. A catalogue of events caused stress and anxiety. A wedding schedule was completed but not completely adhered to which resulted in the middle tier of our cake having to be binned. Emails were sent and met with staff - to raise our concerns - this was to be looked into, no explanation was giving. A letter was sent to the owner who also gave no explanation and totally disregarded the situation regarding the cake. The letter also stated that now we have got it off our chest she hoped that our negative experience would not deter us from returning to the hotel. This is unsatisfactory and totally unacceptable especially for a hotel that was supposed to have such high standards.

We chose the Grosvenor Pulford for our wedding venue as we thought it was ideal. Unfortunately the staff were not. Prior to the wedding, coordinators advised nothing would be a problem, or too much trouble, however the day before the wedding (quite a number of rooms were booked for bride, family and friends) we were not even met by a coordinator even after asking at reception - everything seemed too much trouble and the morning of our special day staff were evasive, unhelpful, disorganised and dismissive. A catalogue of events caused stress and anxiety. A wedding schedule was completed but not completely adhered to which resulted in the middle tier of our cake having to be binned. Emails were sent and met with staff - to raise our concerns - this was to be looked into, no explanation was giving. A letter was sent to the owner who also gave no explanation and totally disregarded the situation regarding the cake. The letter also stated that now we have got it off our chest she hoped that our negative experience would not deter us from returning to the hotel. This is unsatisfactory and totally unacceptable especially for a hotel that was supposed to have such high standards.

Grosvenor Pulford Hotel & Spa's reply:

We have been involved in an ongoing dialogue with you regarding your concerns since the date of your wedding in mid-April.

Since that date, members of our wedding team met with you in person to discuss your concerns in detail. After this meeting we received an email from you in which you expressed appreciation for the opportunity to meet with them and openly and honestly air your concerns face to face.

At this point we believed the matter to be closed, but you then sent a letter of complaint to the hotel owners repeating your concerns, all of which we believe we thoroughly addressed in the previous meeting. The owner responded to your letter of complaint, clearly reiterating our position.

Now you have chosen to begin leaving negative reviews on the internet regarding your experience, which we acknowledge you are completely within your right to do. That said, we are completely within our right to respond to these reviews and counter with our point of view.

The Grosvenor Pulford Hotel & Spa is proud to have a thoroughly experienced, dedicated and hardworking wedding team who put countless hours into working with couples from the moment they first visit, to the end of their wedding day. We successfully organise and manage hundreds of happy ceremonies and celebrations each and every year, and have a very long list of positive testimonials supporting this.

Due to fact we run so many weddings each year, we have robust, proven procedures in place to ensure ceremonies take place calmly and as planned.

For clarity, our wedding coordinator is responsible for handling everything up to the eve of your wedding, before handing over to the master of ceremonies on the day itself, which would've been discussed in one of the meetings you had with the team ahead of the wedding.

We freely admit that like all businesses errors do on occasion occur. When they happen our committed team work quickly to resolve them to the very best of our abilities so circumstances can move forward in a positive fashion.

We don't believe the circumstances that are presented here portray an accurate or fair commentary of the the events of the day, the amount of hard work that went into the preparation of the event from our staff both in the run up to or during the wedding, or the events that have followed.

At this point we remain unclear what exactly you believe we should do to remedy your concerns, because as we mentioned earlier, you indicated in your subsequent meeting and emails to the team that they had been dealt with to your satisfaction.
Graham Sent on 16/05/2019

5 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
Everything worked like clockwork

Everything worked like clockwork and we were very impressed with every aspect of the service provided. The lady working for Marius on Saturday evening was particularly attentive and greatly added to the success of the more important aspects of the event. The food was delicious too. We were very impressed with the quality of the bedrooms and the complimentary gifts provided with them. Breakfast was plentiful and tasty. The staff at reception were also friendly and helpful and so were the kitchen staff when storing and cutting the cake. We will certainly come back to The Grosvenor soon for lunch as it will always be a hotel with a special place in our hearts.

Everything worked like clockwork and we were very impressed with every aspect of the service provided. The lady working for Marius on Saturday evening was particularly attentive and greatly added to the success of the more important aspects of the event. The food was delicious too. We were very impressed with the quality of the bedrooms and the complimentary gifts provided with them. Breakfast was plentiful and tasty. The staff at reception were also friendly and helpful and so were the kitchen staff when storing and cutting the cake. We will certainly come back to The Grosvenor soon for lunch as it will always be a hotel with a special place in our hearts.
Elizabeth Sent on 16/05/2019

5 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
Would love to do it all again!

Emma Simon; we want to say a massive thank you for all of your help over the last couple of years; you've been absolutely amazing. Cannot thank you enough. The staff on the day were fabulous too especially the man in charge; he was brilliant and on top of everything. We had an amazing day and can't believe it's all over with. Would love to do it all again.

Emma Simon; we want to say a massive thank you for all of your help over the last couple of years; you've been absolutely amazing. Cannot thank you enough. The staff on the day were fabulous too especially the man in charge; he was brilliant and on top of everything. We had an amazing day and can't believe it's all over with. Would love to do it all again.
Kerry Sent on 02/05/2019

5 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
Exactly what we wanted!

Emma Simon seemed to show a genuine interest in our wedding plans and requirements and spent a lot of time explaining our options and costs etc. She answered any questions we had and was very helpful. On the day, everything was well planned and organised. It went exactly how we wanted it to. Everybody had a really good night. Everyone enjoyed the food and there was more than enough for everyone.

Emma Simon seemed to show a genuine interest in our wedding plans and requirements and spent a lot of time explaining our options and costs etc. She answered any questions we had and was very helpful. On the day, everything was well planned and organised. It went exactly how we wanted it to. Everybody had a really good night. Everyone enjoyed the food and there was more than enough for everyone.