Guildford Manor Hotel & Spa Reviews

Guildford Manor Hotel & Spa

Guildford, Surrey

4.9 out of 5 rating, 131 reviews

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4.9 out of 5 rating

131 reviews

98% recommend it

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Quality of the service
4.9 out of 5 rating
Response time
4.8 out of 5 rating
Professionalism
4.9 out of 5 rating
Value for money
4.9 out of 5 rating
Flexibility
4.9 out of 5 rating

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+132 User photos

Wendy C. Sent on 29/10/2024

5 out of 5 rating
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Autumn wedding

We have had nothing but excellent service from Ishika and her team, nothing has been too much trouble for her. From dietary requirements to ground floor accommodation to putting midnight snacks into our guests rooms. The whole set up has been so professional, quick response to my many emails. We were able to put out our chosen decorations the day before. On our day, breakfast was delivered promptly to my room, make up lady shown up, flower girls also. Ishika was always on hand, discretion at all times. Our ceremony went off smoothly, again under the watchful eye of Ishika, drinks and canapés served promptly. Our meal was 1st class so many comments on just how tasty it was. The room was transformed for the evening so smoothly, again under Ishika watchful eye. We had most of our families staying and without exception they all slept well in the comfy rooms, breakfast was a relaxing affair the following morning, no one felt rushed to check out. We will definitely be back and will 100% recommend this hotel and wedding venue.

We have had nothing but excellent service from Ishika and her team, nothing has been too much trouble for her. From dietary requirements to ground floor accommodation to putting midnight snacks into our guests rooms. The whole set up has been so professional, quick response to my many emails. We were able to put out our chosen decorations the day before. On our day, breakfast was delivered promptly to my room, make up lady shown up, flower girls also. Ishika was always on hand, discretion at all times. Our ceremony went off smoothly, again under the watchful eye of Ishika, drinks and canapés served promptly. Our meal was 1st class so many comments on just how tasty it was. The room was transformed for the evening so smoothly, again under Ishika watchful eye. We had most of our families staying and without exception they all slept well in the comfy rooms, breakfast was a relaxing affair the following morning, no one felt rushed to check out. We will definitely be back and will 100% recommend this hotel and wedding venue.
- +5 Photos
Clare Sent on 20/10/2024

4.4 out of 5 rating
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September Wedding

We recently had our wedding back in September and had a fantastic day! Ishika the event organiser was perfect, responded to our questions quickly and ensured that our day went super smoothly and ran to time!
Food and wine was lovely and everyone and the venue was perfect for what we wanted.
The only comment I would say is that the bedrooms do need a slight update but other wise everything else was lovely.

We recently had our wedding back in September and had a fantastic day! Ishika the event organiser was perfect, responded to our questions quickly and ensured that our day went super smoothly and ran to time!
Food and wine was lovely and everyone and the venue was perfect for what we wanted.
The only comment I would say is that the bedrooms do need a slight update but other wise everything else was lovely.
Nick B. Sent on 19/09/2024

4.6 out of 5 rating
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A fantastic day!

My wife and I had a fantastic day celebrating our wedding - the Reception itself went really well and the settings were beautiful. The bar staff kept up with orders and the food was excellent. Ishika, our wedding manager, made sure any issues were promptly addressed, and overall we felt well looked after!

Our only criticism is that on the morning of the wedding we struggled to get waters/coffees sent up to us, but this did not detract from our overall experience on the day.

My wife and I had a fantastic day celebrating our wedding - the Reception itself went really well and the settings were beautiful. The bar staff kept up with orders and the food was excellent. Ishika, our wedding manager, made sure any issues were promptly addressed, and overall we felt well looked after!

Our only criticism is that on the morning of the wedding we struggled to get waters/coffees sent up to us, but this did not detract from our overall experience on the day.

Min T. Sent on 02/09/2024

5 out of 5 rating
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Fantastic experience with warming service

First , We are so happy with the locations. The hotel located just 10 around mins drive from the guidford station, is convienient for all the guests who using the public transport .

Second , The garden of the hotel full with all kind of flowers , lavender , rose jasmine etc... is so beautiful .
Third , The service and management are the Best of the best . You can talk to them anything you want . what kind of wedding you want ?What food you want to serve to the guest ? They will try to do anything to fufil yr desire .

First , We are so happy with the locations. The hotel located just 10 around mins drive from the guidford station, is convienient for all the guests who using the public transport .

Second , The garden of the hotel full with all kind of flowers , lavender , rose jasmine etc... is so beautiful .
Third , The service and management are the Best of the best . You can talk to them anything you want . what kind of wedding you want ?What food you want to serve to the guest ? They will try to do anything to fufil yr desire .
- +10 Photos
Sarah J. Sent on 29/08/2024

5 out of 5 rating
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Above and beyond to make our day special

I would say from the very start it was perfect but felt communication and making our vision what we wanted wasn't quite so from the start with the wedding coordinator leaving and communications were a little slow during this time. However when Ishika arrived and took over she was fantastic from the get go, we felt heard and respected. She took on board everything we asked of her and nothing was too much to deal with. She was flexible in helping cater required meal choices for guests that couldn't or for some reason had an alternative course to others. Tweaked the kids menu for us as the original dessert choice seemed boring. Was on the ball in smooth transition in managing the set up of our wedding despite running one the day before. The set up she did was everything we wanted and more, she did a beautiful job even handling a mishap with our cake stand not playing ball. We can't thank her enough for managing our day. Huge thanks from Mr and Mrs Jones 🙂

Also top marks to the chef, the food received many compliments!

HR team/reservations could of been a little better, some of the front desk team were lovely, some could perhaps do with some additional training in handling customers.

I would say from the very start it was perfect but felt communication and making our vision what we wanted wasn't quite so from the start with the wedding coordinator leaving and communications were a little slow during this time. However when Ishika arrived and took over she was fantastic from the get go, we felt heard and respected. She took on board everything we asked of her and nothing was too much to deal with. She was flexible in helping cater required meal choices for guests that couldn't or for some reason had an alternative course to others. Tweaked the kids menu for us as the original dessert choice seemed boring. Was on the ball in smooth transition in managing the set up of our wedding despite running one the day before. The set up she did was everything we wanted and more, she did a beautiful job even handling a mishap with our cake stand not playing ball. We can't thank her enough for managing our day. Huge thanks from Mr and Mrs Jones 🙂

Also top marks to the chef, the food received many compliments!

HR team/reservations could of been a little better, some of the front desk team were lovely, some could perhaps do with some additional training in handling customers.
- +8 Photos
Ellie L. Sent on 28/12/2023

4.6 out of 5 rating
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Very good.

Me and my husband got married here in September 2023 and it was the day of our dreams. We had to bring our wedding forward due to personal reasons, but Tessa and her team were very accommodating. On the day of our wedding we had a few little hick ups with one of our suppliers not showing up, again Tessa was helpful in advising us what we could do to help with this. Luckily it turned out perfectly. Everything was as we asked through out the day, the only few downfalls I would say is the time it took for food/pudding to come out was quite long winded and between dinner and setting up for the evening the staff wasn’t the most helpful. I ended up doing lots of organising for that myself which wasn’t great as my evening guests were arriving and I couldn’t greet them properly as the bride. A few of our family and friends also informed us after the wedding that they were over charged at the bar throughout the night on various different occasions. But overall we couldn’t of wished for a better wedding day and it will be a day we will remember forever. Thank you to everyone at Guildford manor hotel for all your help in making our day special.

Me and my husband got married here in September 2023 and it was the day of our dreams. We had to bring our wedding forward due to personal reasons, but Tessa and her team were very accommodating. On the day of our wedding we had a few little hick ups with one of our suppliers not showing up, again Tessa was helpful in advising us what we could do to help with this. Luckily it turned out perfectly. Everything was as we asked through out the day, the only few downfalls I would say is the time it took for food/pudding to come out was quite long winded and between dinner and setting up for the evening the staff wasn’t the most helpful. I ended up doing lots of organising for that myself which wasn’t great as my evening guests were arriving and I couldn’t greet them properly as the bride. A few of our family and friends also informed us after the wedding that they were over charged at the bar throughout the night on various different occasions. But overall we couldn’t of wished for a better wedding day and it will be a day we will remember forever. Thank you to everyone at Guildford manor hotel for all your help in making our day special.
Cheryl K. Sent on 08/12/2023

5 out of 5 rating
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Our Wedding

From the very start of organising our wedding with Tessa ( our wedding co-ordinator ) was beyond expectations. Very organised , quick reply’s to questions and nothing was ever to much to help us. We were invited to taste and choose our menu which I have to say was perfection. On the day , everything was just so perfect , embraced the whole day , the staff were just so attentive to everyone’s needs. The wedding accessories were all placed in our venue , I literally was able to get ready knowing everything was done for me. My bridal suite getting ready and our bridal suite on the night were both clean spacious and perfect. . Slightly cheaper than some of the other hotels but I would say the smaller hotel was more welcoming and friendly. The grounds to the hotel were amazing for our photos so all in all would totally recommend

From the very start of organising our wedding with Tessa ( our wedding co-ordinator ) was beyond expectations. Very organised , quick reply’s to questions and nothing was ever to much to help us. We were invited to taste and choose our menu which I have to say was perfection. On the day , everything was just so perfect , embraced the whole day , the staff were just so attentive to everyone’s needs. The wedding accessories were all placed in our venue , I literally was able to get ready knowing everything was done for me. My bridal suite getting ready and our bridal suite on the night were both clean spacious and perfect. . Slightly cheaper than some of the other hotels but I would say the smaller hotel was more welcoming and friendly. The grounds to the hotel were amazing for our photos so all in all would totally recommend
- +9 Photos
Joseph Sent on 25/11/2023

4.8 out of 5 rating
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Lovely, scenic country hotel venue

We had our wedding here in early autumn and loved it - the venue, ceremony space and catering are great and the gardens and outdoor areas are a really nice bonus, made for some lovely photos as it was sunny. Also, try and find the peacock if you can - my wife loved him… would definitely recommend though I think you’d get the best value on a sunny day to be able to maximise the outdoor space for photos - so aim for spring and summer. Overall, this is an underrated location and definitely really good value in terms of price compared to London venues.

We had our wedding here in early autumn and loved it - the venue, ceremony space and catering are great and the gardens and outdoor areas are a really nice bonus, made for some lovely photos as it was sunny. Also, try and find the peacock if you can - my wife loved him… would definitely recommend though I think you’d get the best value on a sunny day to be able to maximise the outdoor space for photos - so aim for spring and summer. Overall, this is an underrated location and definitely really good value in terms of price compared to London venues.
- +4 Photos
Sally Sent on 31/10/2023

5 out of 5 rating
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The best day!

We got married here on 20th October and everything was perfect. It goes without saying that the grounds are stunning, no matter the weather. The spa, gym and pool were all glorious and spacious. Nothing was too much for the reception team, and Tessa who was our coordinator was quite simply a queen. She made us feel at ease from the moment we met her. The wedding went without a hitch, the food was simply put- devine. Even people that didnt like fish liked this fish. Phenomenal. We had the best time and couldnt have asked for more. Thank you Tessa and team. All the love!!!

We got married here on 20th October and everything was perfect. It goes without saying that the grounds are stunning, no matter the weather. The spa, gym and pool were all glorious and spacious. Nothing was too much for the reception team, and Tessa who was our coordinator was quite simply a queen. She made us feel at ease from the moment we met her. The wedding went without a hitch, the food was simply put- devine. Even people that didnt like fish liked this fish. Phenomenal. We had the best time and couldnt have asked for more. Thank you Tessa and team. All the love!!!
Pujaa Sent on 05/10/2023

5 out of 5 rating
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A dream come true!

We can not recommend Guildford Manor enough, our wedding was a dream come true! Tessa Stewart and all the staff were brilliant and very helpful! The lead up to the wedding Tessa made sure everything was in place and we had nothing to worry about. The afternoon tea was perfect and all our guests were catered for. The venue itself is so beautiful and it was exactly what we were looking for. Thank you to all the staff for making our day run smoothly and we can not wait to visit again!

We can not recommend Guildford Manor enough, our wedding was a dream come true! Tessa Stewart and all the staff were brilliant and very helpful! The lead up to the wedding Tessa made sure everything was in place and we had nothing to worry about. The afternoon tea was perfect and all our guests were catered for. The venue itself is so beautiful and it was exactly what we were looking for. Thank you to all the staff for making our day run smoothly and we can not wait to visit again!