Hatfield House Reviews

Hatfield House

Hatfield, Hertfordshire

4.9 out of 5 rating, 60 reviews

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4.9 out of 5 rating

4.9 out of 5 rating

60 reviews

98% recommend it

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Quality of the service
4.9 out of 5 rating
Response time
4.9 out of 5 rating
Professionalism
5 out of 5 rating
Value for money
4.9 out of 5 rating
Flexibility
4.9 out of 5 rating

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+66 User photos

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Rosie L. Sent on 23/09/2023

5 out of 5 rating
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September 2023 wedding

We had our dream wedding at Hatfield House in September 2023. Courtney was so helpful and attentive in helping us to plan our big day, going over all the key details to put our minds at ease. On the day itself, Chris, Tom and the rest of the team were absolutely amazing and so helpful. They really helped us to achieve our dream day. Everything ran as perfectly as we could have hoped - including the weather! The food was also amazing and we received so many compliments from our guests. Thank you to Alessio and the rest of the catering team for creating and delivering such a fantastic wedding menu for us. We're so pleased that we chose to have our wedding at Hatfield House. All of our guests had an amazing day and we have fantastic memories to last a lifetime. Big thank you to the Hatfield House hospitality team for helping to create such an amazing day for us!

We had our dream wedding at Hatfield House in September 2023. Courtney was so helpful and attentive in helping us to plan our big day, going over all the key details to put our minds at ease. On the day itself, Chris, Tom and the rest of the team were absolutely amazing and so helpful. They really helped us to achieve our dream day. Everything ran as perfectly as we could have hoped - including the weather! The food was also amazing and we received so many compliments from our guests. Thank you to Alessio and the rest of the catering team for creating and delivering such a fantastic wedding menu for us. We're so pleased that we chose to have our wedding at Hatfield House. All of our guests had an amazing day and we have fantastic memories to last a lifetime. Big thank you to the Hatfield House hospitality team for helping to create such an amazing day for us!
Libby Sent on 23/11/2024

2.2 out of 5 rating
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Amazing venue but management needs improvement

Hatfield House Old Palace is an absolutely beautiful location, my guests were blown away by the palace itself and the gardens - on the day everything was very smooth. The history of Hatfield has great significance to me so I wouldn't have wanted our reception to be anywhere else. However, the management of the venue changed hands during our wedding planning process and at first we had a coordinator that replied quickly and was very helpful - although did overpromise on certain points - but once she left and we were handed over to the new company, the communication was terrible. I would send emails and not ever get a reply particularly on key points like booking our food tasting - in the end I had to call up Hatfield several times to organise it. For the amount on money we spent on the venue, you really do expect more. Food was good but not outstanding. All in all I wouldn't have changed a single thing about the day but Hatfield Hospitality need to step up.

Hatfield House Old Palace is an absolutely beautiful location, my guests were blown away by the palace itself and the gardens - on the day everything was very smooth. The history of Hatfield has great significance to me so I wouldn't have wanted our reception to be anywhere else. However, the management of the venue changed hands during our wedding planning process and at first we had a coordinator that replied quickly and was very helpful - although did overpromise on certain points - but once she left and we were handed over to the new company, the communication was terrible. I would send emails and not ever get a reply particularly on key points like booking our food tasting - in the end I had to call up Hatfield several times to organise it. For the amount on money we spent on the venue, you really do expect more. Food was good but not outstanding. All in all I wouldn't have changed a single thing about the day but Hatfield Hospitality need to step up.
Kathryn Sent on 20/09/2023

4.2 out of 5 rating
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The best day of our lives!!!

The setting was beautiful. Courtney and her team were so helpful and made it all an easy process. We wish we could do it all over again!

The setting was beautiful. Courtney and her team were so helpful and made it all an easy process. We wish we could do it all over again!

Anna C. Sent on 13/09/2023

5 out of 5 rating
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Fantastic location, team and wedding

We had a great experience with Hatfield House for our wedding in August. Very responsive and professional during the the preparation and planning and really helpful on the day. Many guests commented on how great the venue was, how helpful the staff were, how good the food was etc. When planning the wedding, we obviously had the expectation that it would be great but we both commented afterwards that we did not imagine that the whole experience would be that great! We felt taken care of from start to finish!

We had a great experience with Hatfield House for our wedding in August. Very responsive and professional during the the preparation and planning and really helpful on the day. Many guests commented on how great the venue was, how helpful the staff were, how good the food was etc. When planning the wedding, we obviously had the expectation that it would be great but we both commented afterwards that we did not imagine that the whole experience would be that great! We felt taken care of from start to finish!
Sally M. Sent on 06/09/2023

4.8 out of 5 rating
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Wonderful wedding venue

We had an amazing wedding at Hatfield House, The Old Palace. The venue is absolutely beautiful and our guests all loved it. The Knot Garden provides many wonderful opportunities for photographs.
The Hatfield House team provided incredible support during the planning phase and on the day itself. We could not have asked for anything more.
Would definitely recommend this venue to any couple considering it for their wedding. It will be a day to remember!

We had an amazing wedding at Hatfield House, The Old Palace. The venue is absolutely beautiful and our guests all loved it. The Knot Garden provides many wonderful opportunities for photographs.
The Hatfield House team provided incredible support during the planning phase and on the day itself. We could not have asked for anything more.
Would definitely recommend this venue to any couple considering it for their wedding. It will be a day to remember!
Ellie G. Sent on 24/08/2023

5 out of 5 rating
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Amazing Wedding at Hatfield House!

We had our July 2023 wedding at Hatfield House and I couldn't recommend it more! Both my husband and I had a lovely space to get ready in (despite having our ceremony in a different place) and we had access to these rooms all day. The Old Palace is a gorgeous setting for a wedding breakfast and the space is large enough for half of it to be a dance floor - this meant the transition to the evening was completely seamless. The Rose Garden and Knot Garden are beautiful and private spaces for your drinks reception and our guests continually complimented us on such a gorgeous venue! I just wish we could go back and do the whole day again!

We had our July 2023 wedding at Hatfield House and I couldn't recommend it more! Both my husband and I had a lovely space to get ready in (despite having our ceremony in a different place) and we had access to these rooms all day. The Old Palace is a gorgeous setting for a wedding breakfast and the space is large enough for half of it to be a dance floor - this meant the transition to the evening was completely seamless. The Rose Garden and Knot Garden are beautiful and private spaces for your drinks reception and our guests continually complimented us on such a gorgeous venue! I just wish we could go back and do the whole day again!
- +6 Photos
Ashni T. Sent on 24/08/2023

5 out of 5 rating
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A true fairytale

Nothing could have prepared us for how beautiful our wedding would be at Hatfield house. The venue itself is straight out of a fairytale, and all of our guests were blown away by the location. Courtney and her team went above and beyond to make the day perfect for us, from answering our millions of questions to working tirelessly with all of our suppliers to be as accommodating as possible. We couldn’t have asked for a better venue!

Nothing could have prepared us for how beautiful our wedding would be at Hatfield house. The venue itself is straight out of a fairytale, and all of our guests were blown away by the location. Courtney and her team went above and beyond to make the day perfect for us, from answering our millions of questions to working tirelessly with all of our suppliers to be as accommodating as possible. We couldn’t have asked for a better venue!
- +3 Photos
Christina P. Sent on 22/08/2023

4.4 out of 5 rating
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A beautiful day

This venue is spectacular & they were very flexible working with us on needing to change our date several times due to Covid restrictions. While the coordinator we worked with changed 3 times over the course of our planning, everything we wanted & had discussed happened in the end.
I would recommend reviewing all details of place settings, tables, chairs, etc and confirm in writing what will be available on your day, as that was the only issue we had - unfortunately this was sprung on us at the 11th hour, but was fixed in the end.
Chris on the day was stellar. He was calm, supportive and kept everything moving in a gentle way. He is a gem.
The food was delicious - we really appreciated the chef taking our feedback to heart and delivering exceptional dishes.
I would do it all again the same tomorrow if I could! :)

This venue is spectacular & they were very flexible working with us on needing to change our date several times due to Covid restrictions. While the coordinator we worked with changed 3 times over the course of our planning, everything we wanted & had discussed happened in the end.
I would recommend reviewing all details of place settings, tables, chairs, etc and confirm in writing what will be available on your day, as that was the only issue we had - unfortunately this was sprung on us at the 11th hour, but was fixed in the end.
Chris on the day was stellar. He was calm, supportive and kept everything moving in a gentle way. He is a gem.
The food was delicious - we really appreciated the chef taking our feedback to heart and delivering exceptional dishes.
I would do it all again the same tomorrow if I could! :)
Kathryn H. Sent on 11/08/2023

5 out of 5 rating
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Perfect day!

Courtney was phenomenal from start to finish. We were constantly in touch with questions, which she answered quickly, and helped drive us towards decisions around suppliers which really made the day special. We couldn't fault any of the staff on the day either - the kitchen staff, waiters, bar staff and event management ensured the day went literally perfectly. Can't recommend this venue and team highly enough!

Courtney was phenomenal from start to finish. We were constantly in touch with questions, which she answered quickly, and helped drive us towards decisions around suppliers which really made the day special. We couldn't fault any of the staff on the day either - the kitchen staff, waiters, bar staff and event management ensured the day went literally perfectly. Can't recommend this venue and team highly enough!
Jess P. Sent on 12/05/2023

5 out of 5 rating
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Wonderful, Adaptable, Generous, Versatile, Friendly

The people we were in contact with throughout the planning process for our wedding were all excellent, generous, helpful, responsive and kind.

Courtney, particularly, stepped in later in the process due to a couple of other staff members moving on (maternity leave and other things I think) and she was so supportive and genuinely excited to make our day amazing.

We had a very complicated dinner list with dietary requirements but everything was catered for - we even had an utterly delicious and chic menu tasting experience.

I didn't use any official suppliers as I was making everything myself and they were happy to let me see the venue and make arrangements and ask as many (possibly silly) questions as I liked!

We had a number of unusual requests, including putting up an aerial rig inside the hall and performing a fire show outside in the evening, and they didn't bat an eyelid! They were able to obtain permission and everything went totally smoothly. I'm just glad a few of the staff were there to enjoy the show!

They were open and attentive to my questions and knowledgable about the building itself, I didn't feel unsure about anything at any time. The day ran like clockwork (if a little behind, but that was entirely our fault).

The site itself is beautiful and great for big weddings, we had 150 guests. I definitely felt like I got my money's worth.

The people we were in contact with throughout the planning process for our wedding were all excellent, generous, helpful, responsive and kind.

Courtney, particularly, stepped in later in the process due to a couple of other staff members moving on (maternity leave and other things I think) and she was so supportive and genuinely excited to make our day amazing.

We had a very complicated dinner list with dietary requirements but everything was catered for - we even had an utterly delicious and chic menu tasting experience.

I didn't use any official suppliers as I was making everything myself and they were happy to let me see the venue and make arrangements and ask as many (possibly silly) questions as I liked!

We had a number of unusual requests, including putting up an aerial rig inside the hall and performing a fire show outside in the evening, and they didn't bat an eyelid! They were able to obtain permission and everything went totally smoothly. I'm just glad a few of the staff were there to enjoy the show!

They were open and attentive to my questions and knowledgable about the building itself, I didn't feel unsure about anything at any time. The day ran like clockwork (if a little behind, but that was entirely our fault).

The site itself is beautiful and great for big weddings, we had 150 guests. I definitely felt like I got my money's worth.
- +18 Photos