Highley Manor Reviews
Reviews
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4.8 out of 5 rating
4.8 out of 5 rating
38 reviews
97% recommend it
Badges
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![Emma]()
Emma Sent on 05/12/2024Experience did not meet expectations
I recently had my wedding at Highley Manor in June 2024, and unfortunately, the experience did not meet expectations. The wedding coordinator we were issued seemed nervous and inexperienced, which led to multiple issues throughout the day. They were often unavailable when needed, leaving us unaware of important details. I had to search for them several times, causing unnecessary stress.
There were also several details that were overlooked, such as a puddle at the altar, which made my dress wet and soiled from the beginning of the day. Additionally, the exit music stopped unexpectedly, causing confusion and halting the flow of the ceremony.
We encountered further problems with communication and coordination, such as champagne we had arranged to be chilled not being available, and a lack of microphones for the ceremony and speeches until after a heated discussion.
The bar staff were unfriendly, and there was a particularly uncomfortable incident where I was made to feel like a criminal when I couldn’t pay for drinks immediately (in my wedding dress). To top it off, when we arrived in our honeymoon suite, there was no hot water, so we could not use the beautiful roll-top bath which was a huge selling point for us. This issue persisted the following day. All of our guests also experienced a water issue in their deluxe rooms. When we asked about this the staff were dismissive as the were all more occupied with the wedding set up for the following day.
Lastly, there was an unmarked step inside the venue that caused my mother-in-law to trip and injure herself.
Given the high cost of the event, this experience was deeply disappointing. I’m hopeful that Highley Manor will take these concerns seriously and work to improve their service.
If you book your wedding here, be aware that HM is a well-oiled wedding machine with no personal service once money has exchanged hands. -
![Mia]()
Mia A. Sent on 20/11/2024Choose Highley Manor for your Perfect Day
I cannot even begin to describe how amazing the team at Highley Manor are. So attentive, responsive and most of all friendly. No question was a silly question. No request was too small. The food is absolutely outstanding. The team are such a well oiled machine and think of absolutely everything - it really is a massive weight of your shoulders. Special thanks to Paige who was our wedding coordinator. An absolute legend! Thank you to all at Highley Manor for helping to create the best day of our lives. -
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![David]()
David K. Sent on 28/10/2024A beautiful venue
When we first visited the venue it's just a gorgeous venue from the outdoor ceremony area to the ball room, safe to say we loved it from the get go.
The whole booking process was great a few issues that were missed on the wedding day, from the fireplace was not lit and we had personalised champagne glasses were not given to us after the ceremony. But we had an amazing day and loved the DJ and evening food as well.
My only thing I would add is the menu tasting as you are given 4 options for starter, mains and dessert, when trying the food out nothing really stood out for us and wished they offered an option where we could pay for any extra amounts and try the other options as all we were doing was asking for photos of the other options which made it hard for us to decide on our food.
Also have photos of the evening buffet so we have an idea what it would look like and again it would help with choosing the food options.
But again the venue is amazing and would recommend anyone to come here as the weekday prices are really good. -
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![Camilla]()
Camilla O. Sent on 21/10/2024Amazing venue
Amazing venue with great staff, very helpful and great communication to make your day go smoothly! As wedding venues go Highley manor is great value for money and we had a perfect day. Would definitely recommend! -
Melissa E. Sent on 27/09/2024
Amazing venue, amazing day!
From the moment we viewed Highley Manor we were greeted with such a warm welcome from the team. The venue is so beautiful and well kept.
The communication was spot on from the moment we viewed as a potential venue right through to following up after our day.
We had an amazing day, it all ran so smoothly and our coordinator Samantha was the loveliest person, so kind, helpful and calm which made us feel so at ease.
The food was amazing and the dietary requirements easily catered for. I would absolutely recommend this venue without hesitation! -
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![Edward Liu]()
Edward L. Sent on 19/09/2024Highly recommend Highley Manor
Edward Liu
5/5
just now on Google
Where to even start. Highley Manor was the perfect wedding venue for our intimate wedding. Honestly one of the best things about the venue is the team. From the tour with Jessie, it was clear that their main goal is to make sure you have as special a day as possible. There was no hidden costs or stress around making microdecisions, it felt like we simply paid and they gave their all to make the day incredible. Sophie our wedding coordinator was phenomenal and tried wherever she could to take stress off our shoulders so we could soak up as much of the day as we could, it wouldn't have been possible without her. She was patient, caring and very fun to work with. Zoe, the accommodation admin, sent encouragement as well as reassurance throughout the process and constantly reminded us to let her deal with getting the guests comfortable during their stay overnight.
The food was delicious, the chefs did everything they could to cater for all the different dietary requirements. The wedding breakfast was perfect after night of partying too. The catering staff, the bar staff were all very pleasant as well.
The venue itself has such a lovely outdoor ceremony area with a lovely backdrop, all the guests had so much fun taking photos throughout the day. The Manor house itself was comfortable and cosy and we had so much fun hanging out in the grand great hall after.
Thank you Highley Manor, you will always hold a special place in our lives, thank you for making our wedding day one we will remember forever.
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