Mercure Box Hill Burford Bridge Hotel Reviews

Mercure Box Hill Burford Bridge Hotel

Dorking, Surrey

5.0 out of 5 rating, 79 reviews

More information

Reviews

We're all about trust. Our community relies on honest reviews to make your big decisions easier.

5.0 out of 5 rating

5.0 out of 5 rating

79 reviews

100% recommend it

Write a review

Quality of the service
5 out of 5 rating
Response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value for money
5 out of 5 rating
Flexibility
5 out of 5 rating

Write a review

Badges

Mercure Box Hill Burford Bridge Hotel - 1

Mercure Box Hill Burford Bridge Hotel - 2

Mercure Box Hill Burford Bridge Hotel - 3

+39 User photos

Mercure Box Hill Burford Bridge Hotel - 4

Featured

Samantha P. Sent on 10/06/2024

5 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
More than we could have asked for

We got married last weekend with the ceremony at a local Dorking church and then reception and wedding breakfast at Burford Bridge and we couldn't have asked for more.

Kiki and her team are just fantastic, communication is clear, well-timed and stress-free. All questions were answered in a timely manner and we had a full understanding of the process and timings as we stepped into the day; we were truly able to be the guests of honour rather than the hosts as everything was taken care of!

Leading up to the big day, we met the chef, had a fab tasting session, and met the ops manager who recommended the most fantastic red wine which hadn't yet been added to the menu but knowing how delicious it was ensured we had a glass for our tasting - very fortunate as this is the wine we ended up choosing to accompany our meal. I don't think we would have received these personal touches and attention to detail from any other venue.

Kiki liaised with all the suppliers for the wedding so again this was 100% stress-free for us. They laid the tables, placed all of the favours, toys for the younger guests and place cards exactly as planned so when we walked in the evening before we rested easy knowing everything was in place. I'm not sure if you can put a price on how great it feels to sleep well the night before!

We also had a huge room to get ready in the morning of the wedding, loads of room for me, my mum, my bridesmaids and two hair and makeup artists. They even brought through fresh fruit, breakfast sandwiches, fresh coffee and tea to order etc. nothing was too much trouble.

We ended up staying for three nights (the night before the wedding to the night after) as did family who had travelled from further afield and everyone was delighted with the hotel, location and services.

We can't thank Kiki the team enough for making our day as smooth and stress-free as it was. What a weekend! 100% recommend Burford Bridge.

We got married last weekend with the ceremony at a local Dorking church and then reception and wedding breakfast at Burford Bridge and we couldn't have asked for more.

Kiki and her team are just fantastic, communication is clear, well-timed and stress-free. All questions were answered in a timely manner and we had a full understanding of the process and timings as we stepped into the day; we were truly able to be the guests of honour rather than the hosts as everything was taken care of!

Leading up to the big day, we met the chef, had a fab tasting session, and met the ops manager who recommended the most fantastic red wine which hadn't yet been added to the menu but knowing how delicious it was ensured we had a glass for our tasting - very fortunate as this is the wine we ended up choosing to accompany our meal. I don't think we would have received these personal touches and attention to detail from any other venue.

Kiki liaised with all the suppliers for the wedding so again this was 100% stress-free for us. They laid the tables, placed all of the favours, toys for the younger guests and place cards exactly as planned so when we walked in the evening before we rested easy knowing everything was in place. I'm not sure if you can put a price on how great it feels to sleep well the night before!

We also had a huge room to get ready in the morning of the wedding, loads of room for me, my mum, my bridesmaids and two hair and makeup artists. They even brought through fresh fruit, breakfast sandwiches, fresh coffee and tea to order etc. nothing was too much trouble.

We ended up staying for three nights (the night before the wedding to the night after) as did family who had travelled from further afield and everyone was delighted with the hotel, location and services.

We can't thank Kiki the team enough for making our day as smooth and stress-free as it was. What a weekend! 100% recommend Burford Bridge.

Mercure Box Hill Burford Bridge Hotel's reply:

Hi Sami and Iain,

Thank you for leaving such a lovely review and your kind words . It's an absolute pleasure to help coordinate your big day last weekend! We're glad that everyone enjoys the day with nice weather and finds it amazing! Thank you so much for having us :)

We wish you a lifetime of happiness together!

Best regards,
Kiki and Burford Bridge Hotel Team
Alex P. Sent on 17/11/2024

5 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
Absolutely fantastic, they really made the day

All of the staff were so accommodating, nothing seemed like to much trouble. We stayed the night before the wedding and from the moment we turned up everyone was so helpful. On the wedding day from breakfast in the morning all of the staff went out of their way to make sure that everything we needed was available.
Kiki was great at making sure everyone and everything was where it needed to be. It was all beautifully arranged as I had imagined. We are so grateful to all of the staff, and appreciate all of the work they did to help make our day so spectacular!

All of the staff were so accommodating, nothing seemed like to much trouble. We stayed the night before the wedding and from the moment we turned up everyone was so helpful. On the wedding day from breakfast in the morning all of the staff went out of their way to make sure that everything we needed was available.
Kiki was great at making sure everyone and everything was where it needed to be. It was all beautifully arranged as I had imagined. We are so grateful to all of the staff, and appreciate all of the work they did to help make our day so spectacular!
Katie S. Sent on 11/11/2024

5 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
The best wedding day ever!!

We had our wedding reception venue at Burford bridge this weekend just gone 9th November 2024 and had the best day ever.

The whole team at Burford bridge did an absolutely amazing job at making our day so magical and run so smoothly especially our wedding planner Kiki.

Every single person said they loved the food. I would definitely recommend having your wedding at Burford bridge.

Love the new Mr & Mrs Carpenter

We had our wedding reception venue at Burford bridge this weekend just gone 9th November 2024 and had the best day ever.

The whole team at Burford bridge did an absolutely amazing job at making our day so magical and run so smoothly especially our wedding planner Kiki.

Every single person said they loved the food. I would definitely recommend having your wedding at Burford bridge.

Love the new Mr & Mrs Carpenter
- +2 Photos

Laura Sent on 26/08/2024

5 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
Just an amazing perfect day

We had our wedding day at the Burford Bridge Hotel in the Tithe Barn. Kiki and her team made sure our day went without a hitch. Special thanks to her and Manny and all the staff at the Burford. The barn was decorated by To Have and To Hire and you could hear the gasps as the guests entered. We had so many compliments on our venue the decorations and the food. We really did have the perfect day ❤️

We had our wedding day at the Burford Bridge Hotel in the Tithe Barn. Kiki and her team made sure our day went without a hitch. Special thanks to her and Manny and all the staff at the Burford. The barn was decorated by To Have and To Hire and you could hear the gasps as the guests entered. We had so many compliments on our venue the decorations and the food. We really did have the perfect day ❤️
- +6 Photos
Mercure Box Hill Burford Bridge Hotel's reply:

Hello Laura and Dan,

Thank you so much for your lovely message, it means a lot to us! We’re absolutely delighted to hear that your wedding day at the Burford Bridge Hotel was everything you dreamed of. It's our pleasure to be part of your special day and to help ensure everything went smoothly. Your compliments mean a lot to us.

We wish you both a lifetime of happiness and love :)

Best regards,
Kiki and Burford Bridge Hotel Team
Anthony P. Sent on 23/06/2024

5 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
Excellent wedding venue

They went above and beyond what we expected. Nothing was to much even when we had to make last minute changes it wasn’t a problem .All the staff was excellent. The wedding organiser Kiki was so friendly and really knew her job. The manager couldnt do enough for us. All the staff on the day was excellent. Would recommend. They know how to look after the gusts. Food was excellent.we also had a child that was unwell on the night. Hotel staff was excellent. Got an ambulance straight away they was assisting while waiting for the ambulance to arrive. Thank you so much

They went above and beyond what we expected. Nothing was to much even when we had to make last minute changes it wasn’t a problem .All the staff was excellent. The wedding organiser Kiki was so friendly and really knew her job. The manager couldnt do enough for us. All the staff on the day was excellent. Would recommend. They know how to look after the gusts. Food was excellent.we also had a child that was unwell on the night. Hotel staff was excellent. Got an ambulance straight away they was assisting while waiting for the ambulance to arrive. Thank you so much
- +2 Photos
Mercure Box Hill Burford Bridge Hotel's reply:

Hello Michelle and Anthony,

Thank you so much for all your kind words. Myself and the team are delighted to be a little part of your wedding and walked through this amazing journey with you both. Thank you so much for having us on your special day :)

Wishing you all the best with the future :)

Best regards,
Kiki and Burford Bridge Hotel Team
Smill G. Sent on 30/05/2024

5 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
Magical day

Our wedding exceeded our expectations and proved absolutely magical on the day. Burford Bridge was the perfect venue, with great food, plenty of room, an amazing setting and great staff.

Kiki in particular was amazing. She went above and beyond both before the day and on the wedding day itself. She was really helpful, attentive and patient with us!

Our wedding exceeded our expectations and proved absolutely magical on the day. Burford Bridge was the perfect venue, with great food, plenty of room, an amazing setting and great staff.

Kiki in particular was amazing. She went above and beyond both before the day and on the wedding day itself. She was really helpful, attentive and patient with us!

Mercure Box Hill Burford Bridge Hotel's reply:

Hello,

Thank you so much for such a lovely review. It is our pleasure to help plan and run your big day and we are glad that everyone enjoys the day! Thank you for having us :)

Wishing you all the happiness for your future together!

Best regards,
Kiki and Burford Bridge Hotel Team
Ellen E. Sent on 02/05/2024

5 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
The best day of our lives

I can’t thank Kiki enough for helping us with our wedding day. Burford Bridge is truly an incredible venue and the whole team are amazing! The day ran so smoothly and everything was more than what we could of dreamed of. The food was incredible and a massive shout out to Mani who was incredible the whole day . Nothing was too much trouble. I can’t put into words how lucky we feel to have had such lovely staff along side us on our special day.. the food was amazing and hotel rooms were lovely, cosy and everyone commented on how lovely they were.

This truly is a magical venue and I can’t thank Kiki enough for helping us bring our visions to life. Kiki is the most caring , lovely person and worked with us to make sure our day was what we wanted.

We will be forever grateful to everyone at Burford Bridge.

I can’t thank Kiki enough for helping us with our wedding day. Burford Bridge is truly an incredible venue and the whole team are amazing! The day ran so smoothly and everything was more than what we could of dreamed of. The food was incredible and a massive shout out to Mani who was incredible the whole day . Nothing was too much trouble. I can’t put into words how lucky we feel to have had such lovely staff along side us on our special day.. the food was amazing and hotel rooms were lovely, cosy and everyone commented on how lovely they were.

This truly is a magical venue and I can’t thank Kiki enough for helping us bring our visions to life. Kiki is the most caring , lovely person and worked with us to make sure our day was what we wanted.

We will be forever grateful to everyone at Burford Bridge.
- +6 Photos
Mercure Box Hill Burford Bridge Hotel's reply:

Hi Ellen and James,

Thank you so much for your kind words and having trust in us. It really means a lot to our team! It's an absolute pleasure for us to be a small part of your special day and we're glad that both of you truly enjoy this unforgettable day and so as your guests. Thank you for having us :)

We wish you all the happiness for your future together!

Best regards,
Kiki and Burford Bridge Hotel Team
Emma W. Sent on 21/04/2024

5 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
Unforgettable wedding day

We can’t thank Burford Bridge hotel enough for hosting our wedding reception on 13th April this year. Our wedding was truly perfect from start to finish. We had the Rose package which was really good value for money with lots included. The food was delicious, the wines and Prosecco were really lovely, and the service on the day was fantastic. All the staff went above and beyond to ensure we could relax and enjoy our day, and so many of our guests commented on how flexible and accommodating the staff were. Kiki and Sarah made sure all our requests for the day were noted, Will the manager on the day was really helpful and organised, and Manny who was in charge of the table service was so kind and professional. We honestly couldn’t have wished for a better day. The barn is so beautiful and atmospheric, and the outside space is so lovely too - we were lucky enough to have beautiful weather and we spent quite a lot of time outside getting photos and having drinks etc. Thanks again everyone who helped make our day amazing!

We can’t thank Burford Bridge hotel enough for hosting our wedding reception on 13th April this year. Our wedding was truly perfect from start to finish. We had the Rose package which was really good value for money with lots included. The food was delicious, the wines and Prosecco were really lovely, and the service on the day was fantastic. All the staff went above and beyond to ensure we could relax and enjoy our day, and so many of our guests commented on how flexible and accommodating the staff were. Kiki and Sarah made sure all our requests for the day were noted, Will the manager on the day was really helpful and organised, and Manny who was in charge of the table service was so kind and professional. We honestly couldn’t have wished for a better day. The barn is so beautiful and atmospheric, and the outside space is so lovely too - we were lucky enough to have beautiful weather and we spent quite a lot of time outside getting photos and having drinks etc. Thanks again everyone who helped make our day amazing!
Mercure Box Hill Burford Bridge Hotel's reply:

Hi Emma and Myles,

Thank you so much for your kind words, it means a lot to us. From planning to the actual wedding day, it's absolutely our pleasure to walk through this amazing journey with you and be a part of your special day! Thank you for having us :)

We wish you all the happiness for your future together!

Best regards,
Kiki and Burford Bridge Hotel Team
Phil A. Sent on 11/12/2023

5 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
Superb venue, superb wedding

We got married at this venue in April. The whole day was brilliant. Eleanor (Coodinator) was very attentive during the pre wedding meetings and everything we disussed was done. The food for the wedding breakfast was glorious. Compliments to the chef!. On the day, Eleanor was always buzzing around, making sure everything went perfectly. As the weather was good, some beatiful photo's were taken in the garden area and by the on site pool. Would highly recommend this venue

We got married at this venue in April. The whole day was brilliant. Eleanor (Coodinator) was very attentive during the pre wedding meetings and everything we disussed was done. The food for the wedding breakfast was glorious. Compliments to the chef!. On the day, Eleanor was always buzzing around, making sure everything went perfectly. As the weather was good, some beatiful photo's were taken in the garden area and by the on site pool. Would highly recommend this venue
Peter V. Sent on 05/12/2023

5 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
Fantastic Venue

The day went perfectly as planned, everything was well organized, food was excellent, 4staff were great, better than we could have asked for

The day went perfectly as planned, everything was well organized, food was excellent, 4staff were great, better than we could have asked for