Mercure Hull Grange Park Hotel Reviews

Mercure Hull Grange Park Hotel

Willerby, East Riding of Yorkshire

4.8 out of 5 rating, 38 reviews

More information

Reviews

We're all about trust. Our community relies on honest reviews to make your big decisions easier.

4.8 out of 5 rating

4.8

Excellent

38 reviews

Recommended by 96% of couples

Write a review

Quality of the service
4.8 out of 5 rating
Response time
4.8 out of 5 rating
Professionalism
4.8 out of 5 rating
Value for money
4.8 out of 5 rating
Flexibility
4.8 out of 5 rating

Write a review

Badges

+18 User photos

Featured

Molly Sent on 17/01/2024

5 out of 5 rating
- Quality of the service
  5 out of 5 rating
- Response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value for money
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Most amazing venue and staff!

When we began looking for a venue to get married in a friend of the family recommended the Mercure to us as they got married here a few years ago and all we can say is what an amazing experience we had from the planning to the big day!

I first emailed at around 4:30pm and they replied about 2/3 minutes later with a congratulations and a brochure with their packages and prices. We requested a meeting to view the venue and to speak with them about prices and the packages they offered. They walked through the ceremony room and then the reception rooms which would be more suited to our numbers and then gave us a quick...

When we began looking for a venue to get married in a friend of the family recommended the Mercure to us as they got married here a few years ago and all we can say is what an amazing experience we had from the planning to the big day!

I first emailed at around 4:30pm and they replied about 2/3 minutes later with a congratulations and a brochure with their packages and prices. We requested a meeting to view the venue and to speak with them about prices and the packages they offered. They walked through the ceremony room and then the reception rooms which would be more suited to our numbers and then gave us a quick quote for what we needed and was fairly reasonably priced.
They continuously kept in contact with us and were always happy to help answer any questions we had no matter how daft or small and were always friendly.

On the day of our wedding they were amazing, very attentive and helpful, staff were great and the food was even better. They helped our day run as smoothly as possible and I couldn’t be more grateful for that! The gardens where lovely and the drink caravan was a big hit with all guests after the ceremony.

We cannot recommend here enough. The team really are exceptional!
- +8 Photos
Mercure Hull Grange Park Hotel's reply:

Thank you Molly for sharing your experience. I am so pleased you had such a fantastic day. We really appreciate the feedback you have given and hope to see you at the hotel for future celebrations.
Mandie Sent on 23/02/2025

3.4 out of 5 rating
- Quality of the service
  4 out of 5 rating
- Response time
  3 out of 5 rating
- Professionalism
  2 out of 5 rating
- Value for money
  5 out of 5 rating
- Flexibility
  3 out of 5 rating
Amazing wedding, bad after service

We did have the most amazing wedding but sadly we have to say that all pailed into significance after we married!

We were told our cake would be brought out for our family to take home as we were going straight to Manchester for our honeymoon.

On the way to Manchester we received a call from Geoff to say we had left our international plug. Nothing was mentioned re the cake, so we assumed family had taken it as the hotel informed us it would be brought out.

Flash forward to coming home and we enquired to who had the cake - no one?! Strange, it was supposed to have been brought out.

We email...

We did have the most amazing wedding but sadly we have to say that all pailed into significance after we married!

We were told our cake would be brought out for our family to take home as we were going straight to Manchester for our honeymoon.

On the way to Manchester we received a call from Geoff to say we had left our international plug. Nothing was mentioned re the cake, so we assumed family had taken it as the hotel informed us it would be brought out.

Flash forward to coming home and we enquired to who had the cake - no one?! Strange, it was supposed to have been brought out.

We email the hotel to bd told it had been in THEIR FRIDGE for ten days so binned it! We had received no phone call, nothing from them to say it had been left. They stated in their email they SHOULD have telephone but sorry, their mistake, and staff were spoken to! When we made it clear we were not happy with this, it was then turned on us, saying it was all OUR fault!! My husband never even tasted our cake, it wasn’t cheap and as you can imagine very hurtful to be blamed! The third email even came from a junior member of staff who had just joined the team as Victoria couldn’t be bothered to answer our email!

Nothing has been done apart from insulting us, Acor their head office will do nothing and say it’s up to the hotel to sort this out!

To all other brides and grooms, please make sure you have your wedding cake designated to a person to collect or you will lose it in their bin!

Oh, and just to add a further note, the bridal suite had a leak the night before the wedding, I asked a member of staff to sort it, sadly it never was!
Clare Sent on 04/01/2025

5 out of 5 rating
- Quality of the service
  5 out of 5 rating
- Response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value for money
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Unparalleled day! Ethereal bride!

I attended my daughters wedding and had the most beautiful day! She is so happy! It was blissful all the through the hotel, the effort that every member of staff went to was so generous. The details were meticulously carried out to the finest point which meant a very stressed and anxious family could really relax and enjoy the day. The team and wedding coordinator is a real credit to the hotel. We'll be back for the anniversary do!

I attended my daughters wedding and had the most beautiful day! She is so happy! It was blissful all the through the hotel, the effort that every member of staff went to was so generous. The details were meticulously carried out to the finest point which meant a very stressed and anxious family could really relax and enjoy the day. The team and wedding coordinator is a real credit to the hotel. We'll be back for the anniversary do!

Sarah Sent on 03/01/2025

1 out of 5 rating
- Quality of the service
  1 out of 5 rating
- Response time
  1 out of 5 rating
- Professionalism
  1 out of 5 rating
- Value for money
  1 out of 5 rating
- Flexibility
  1 out of 5 rating
Disappointing experience

I regret to say that our experience with mercure, willerby was disappointing and far from what we had hoped for on such an important day. There was a lack of communication, professionalism, poor organisation and poor quality service. For the cost we paid and the trust we placed in mercure, we expected much more. We would not recommend mercure to others based on our experience. This has been raised with mercure and we hope to receive communication from them in the near future.

I regret to say that our experience with mercure, willerby was disappointing and far from what we had hoped for on such an important day. There was a lack of communication, professionalism, poor organisation and poor quality service. For the cost we paid and the trust we placed in mercure, we expected much more. We would not recommend mercure to others based on our experience. This has been raised with mercure and we hope to receive communication from them in the near future.
James Sent on 10/09/2024

5 out of 5 rating
- Quality of the service
  5 out of 5 rating
- Response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value for money
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Best day of our lives!

From the very first minute of booking this venue, they have gone above and beyond for us to make our day special. This includes squeezing in a last minute guest on the morning of the wedding! Flexible, professional, organised, and great value for money. A special thanks to Kerry and Chloe for looking after us in the build up and on the day itself.

From the very first minute of booking this venue, they have gone above and beyond for us to make our day special. This includes squeezing in a last minute guest on the morning of the wedding! Flexible, professional, organised, and great value for money. A special thanks to Kerry and Chloe for looking after us in the build up and on the day itself.
Laura Sent on 25/08/2024

5 out of 5 rating
- Quality of the service
  5 out of 5 rating
- Response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value for money
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
The most perfect day

From the moment we visited the Mercure, we knew it was our venue. Emma and Olivia were so knowledgeable and were able to give more details than other venues had. For example, we asked about the DJ in one venue and they just answered 'yes, one is included' Emma was able to tell us the name of the company and how the process worked straight away. Every email I sent with questions was answered very quickly, which made a stressed out bride feel very calm.
On the day, everything ran smoothly. Maurizio told us both, separately, what was going to happen on the day and kept me calm when I started getting nervous. The room looked exactly how I'd...

From the moment we visited the Mercure, we knew it was our venue. Emma and Olivia were so knowledgeable and were able to give more details than other venues had. For example, we asked about the DJ in one venue and they just answered 'yes, one is included' Emma was able to tell us the name of the company and how the process worked straight away. Every email I sent with questions was answered very quickly, which made a stressed out bride feel very calm.
On the day, everything ran smoothly. Maurizio told us both, separately, what was going to happen on the day and kept me calm when I started getting nervous. The room looked exactly how I'd pictured it, the food was delicious, the staff were on it 100% and nothing was too much for them.
There was another wedding on at the same time but they still made it feel like ours was the only one happening.
I wish we could do it all over again!

Mercure Hull Grange Park Hotel's reply:

Laura and Dave, a wedding to remember! Thank you for such kind feedback. We are so pleased to have made your day so special. We are looking forward to you coming back and staying for future anniversaries!
Kita Sent on 25/06/2024

5 out of 5 rating
- Quality of the service
  5 out of 5 rating
- Response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value for money
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Our wedding day

We booked our wedding back in july 2021...
After three years of planning. Our day soon arrived. We got Married on Saturday 22nd June 2024. We couldn't of asked for a better wedding. The staff from the moment myself and the bridal party arrived on Friday night all the way up till leaving on Sunday morning. Nothing went wrong. The team that was setting the room up in the morning of the wedding was lovely, and very helpful. Everyone said how best the venue was, how gorgeous the garter was. We even had 21°c. All our guests got to fully enjoy the full venue. A few guests have mentioned to myself and my now husband. That if they get...

We booked our wedding back in july 2021...
After three years of planning. Our day soon arrived. We got Married on Saturday 22nd June 2024. We couldn't of asked for a better wedding. The staff from the moment myself and the bridal party arrived on Friday night all the way up till leaving on Sunday morning. Nothing went wrong. The team that was setting the room up in the morning of the wedding was lovely, and very helpful. Everyone said how best the venue was, how gorgeous the garter was. We even had 21°c. All our guests got to fully enjoy the full venue. A few guests have mentioned to myself and my now husband. That if they get married they will definitely get married at Mercure. The food was delicious. No complaints at all.

Thank you to all the staff but most importantly thank you to. The event manager he made sure that everyone ran smoothly. Thank you to Emma, Olivia and Kerry. For helping us plan our wedding.

Again to ALL the staff at Mercure. Thank you.
- +2 Photos
Mercure Hull Grange Park Hotel's reply:

Congratulations Kita and Glenn! Thank you for such lovely feedback. The photos you attached are beautiful and showcase such a memorable day. We wish you all the best for the future.
Lucy Sent on 28/05/2024

5 out of 5 rating
- Quality of the service
  5 out of 5 rating
- Response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value for money
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Wedding best day ever

We got married here on 16th May 2024 and it was perfection from the meetings with Olivia nothing was too much trouble me and my husband was very pleased with it all. Maurizio was great on the day and all the other staff was great to honestly can't fault it.

We got married here on 16th May 2024 and it was perfection from the meetings with Olivia nothing was too much trouble me and my husband was very pleased with it all. Maurizio was great on the day and all the other staff was great to honestly can't fault it.
Mercure Hull Grange Park Hotel's reply:

It was a pleasure to be part of your special day. A fantastic arrival in a tractor, something we will all remember. Congratulations Lucy & Matthew, we hope to welcome you back to Mercure Hull Grange Park for future celebrations.
Diane Sent on 06/04/2024

5 out of 5 rating
- Quality of the service
  5 out of 5 rating
- Response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value for money
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
Wedding day

Our wedding was just perfect from the suite i stayed in before to the ceremony and suite after.
Well organised nothing was too much trouble.Food was excellent.Goat curry,jerk chicken and dirty rice was gorgeous,went down very well with our Jamanican side of the family. Well done chef.Perfect venue for a perfect day. Everyone thoroughly enjoyed it. Thank you Mercure Willerby

Our wedding was just perfect from the suite i stayed in before to the ceremony and suite after.
Well organised nothing was too much trouble.Food was excellent.Goat curry,jerk chicken and dirty rice was gorgeous,went down very well with our Jamanican side of the family. Well done chef.Perfect venue for a perfect day. Everyone thoroughly enjoyed it. Thank you Mercure Willerby

Mercure Hull Grange Park Hotel's reply:

Thank you so much for your kind feedback Diane & Calbert. We are so glad to hear we made your special day so memorable. We hope to see you back at Mercure Grange Park Hull in the near future.
Sarah Sent on 28/03/2024

4.8 out of 5 rating
- Quality of the service
  4 out of 5 rating
- Response time
  5 out of 5 rating
- Professionalism
  5 out of 5 rating
- Value for money
  5 out of 5 rating
- Flexibility
  5 out of 5 rating
What a beautiful day!

We had our wedding at the Mercure Grange Park Willerby and we had such a fantastic day. The team were accommodating and couldn’t do enough to help. Special mention to Finley who was amazing throughout, he always came to check to make sure our day was as perfect as possible. Also Kerry Rose who was there throughout the planning process.

We had our wedding at the Mercure Grange Park Willerby and we had such a fantastic day. The team were accommodating and couldn’t do enough to help. Special mention to Finley who was amazing throughout, he always came to check to make sure our day was as perfect as possible. Also Kerry Rose who was there throughout the planning process.

Mercure Hull Grange Park Hotel's reply:

Thank you so much for your lovely review Sarah, it was a pleasure to host yours and James special day here at Mercure Hull Grange Park Hotel. We hope to welcome you back for future celebrations and wish you both all the best.