Mercure Tunbridge Wells Hotel Reviews

Reviews

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+7 User photos

• Nicola C. Sent on 28/02/2024
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0

  Amazing. Exceeded every expectation

  Best wedding I've ever been to, and it was mine!
  We had a small ceremony with 45 odd guests but a big evening party catering for 130. Great location, easy to find and get to for all our guests with ample parking, friendly staff from Sophie the wedding coordinator who was on it throughout, the service and the food at the tasting where we first met the lovely Ernest, from the moment we checked in with Mina at reception on the day, to the catering team and Tim who all couldn't do enough, the lovely bar staff who had amazing energy throughout the evening, the DJ Joe who was full of surprises, and Amanda and Andrea who were on hand all day for our every need. And not forgetting all those who worked behind the scenes to deliver tasty food that met all our dietary needs, and an exceptionally clean hotel. Great value venue for a day that was above and beyond our expectations.
  We have left there with new friends and smiles bigger than my dress!

  Best wedding I've ever been to, and it was mine!
  We had a small ceremony with 45 odd guests but a big evening party catering for 130. Great location, easy to find and get to for all our guests with ample parking, friendly staff from Sophie the wedding coordinator who was on it throughout, the service and the food at the tasting where we first met the lovely Ernest, from the moment we checked in with Mina at reception on the day, to the catering team and Tim who all couldn't do enough, the lovely bar staff who had amazing energy throughout the evening, the DJ Joe who was full of surprises, and Amanda and Andrea who were on hand all day for our every need. And not forgetting all those who worked behind the scenes to deliver tasty food that met all our dietary needs, and an exceptionally clean hotel. Great value venue for a day that was above and beyond our expectations.
  We have left there with new friends and smiles bigger than my dress!

  • +4 Photos

  Mercure Tunbridge Wells Hotel's reply:

  Hello Nikki, thank you so much for your kind words! They really mean a lot. It has been an absolute pleasure to organise & host your wedding here at Mercure. We really strive to exceed our guests' expectations and we're so glad to hear we have done that for you. You & your guests are all absolutely amazing people and we cannot wait to welcome you both back for your first anniversary celebrations! All the best, Sophie & the team at Mercure
• Sally K. Sent on 02/09/2023
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0

  Dream wedding day

  From start to finish was perfect the staff was all so friendly and helpful. The food was amazing all our guest all commented on how delicious it was.
  I could not recommend more the mercure hotel we had the most amazing wedding day was completely stress free and we can't thank all the team enough for making our day so special.

  From start to finish was perfect the staff was all so friendly and helpful. The food was amazing all our guest all commented on how delicious it was.
  I could not recommend more the mercure hotel we had the most amazing wedding day was completely stress free and we can't thank all the team enough for making our day so special.

  Mercure Tunbridge Wells Hotel's reply:

  Oh Sally & Tom it has been an absolute pleasure to help organise and then host your special day! Thank you so much for your kind words; we will certainly share this with all of the teams involved. We're really pleased to hear that you all had a great time & that your day was 'stress free' - that's what we strive for! If there is anything else we can help you with in the future, do get in contact with us! :)
• Sarah D. Sent on 15/12/2022
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Everything you could wish for!

  A week later and we still haven’t come back down to earth – we just want to relive every second of our wedding at the Mercure Tunbridge Wells. It’s been a long journey, complete with COVID postponement, but it was worth every single day of the extra year’s wait. We cannot thank the hotel enough for their support concerning this – they made what could have been a very stressful and costly process so easy and at absolutely no extra cost to us at all. Sophie and her team have been a dream, and on the day, the coordinators, restaurant/kitchen staff, etc were all wonderful. Professional, attentive and so friendly! We would recommend this venue to absolutely everyone. We had the wedding anyone and everyone would wish for!

  A week later and we still haven’t come back down to earth – we just want to relive every second of our wedding at the Mercure Tunbridge Wells. It’s been a long journey, complete with COVID postponement, but it was worth every single day of the extra year’s wait. We cannot thank the hotel enough for their support concerning this – they made what could have been a very stressful and costly process so easy and at absolutely no extra cost to us at all. Sophie and her team have been a dream, and on the day, the coordinators, restaurant/kitchen staff, etc were all wonderful. Professional, attentive and so friendly! We would recommend this venue to absolutely everyone. We had the wedding anyone and everyone would wish for!

  • +2 Photos
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• Daisy H. Sent on 11/08/2021
  5 out of 5 rating

  5.0
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    5.0
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    5.0

  Fantastic Wedding Day

  We only had 6 months to plan our special day and Sophie was so good we didn't worry about a thing she help organise it perfectly and stress free. The day was perfect from when I arrived all the staff that played a part in our special day was so helpful and friendly. All the cooked food was perfect all served hot and quickly and all our guests commented on how nice the food was. Our experience we couldn't fault we stayed at the hotel 2 nights after our wedding and the staff continued with the great service and made us feel welcome. Would highly recommend.

  We only had 6 months to plan our special day and Sophie was so good we didn't worry about a thing she help organise it perfectly and stress free. The day was perfect from when I arrived all the staff that played a part in our special day was so helpful and friendly. All the cooked food was perfect all served hot and quickly and all our guests commented on how nice the food was. Our experience we couldn't fault we stayed at the hotel 2 nights after our wedding and the staff continued with the great service and made us feel welcome. Would highly recommend.

  Mercure Tunbridge Wells Hotel's reply:

  Thank you so much for your kind words Daisy! You were super organised too which really helped pull everything together so well in time. So pleased you had such a good day and I will certainly pass on your thanks to all of the teams involved (from reception & housekeeping to food & beverage and kitchen) - of which they will be pleased to hear it! It really was a pleasure working with you to create your's & Vinny's special day. We look forward to welcoming you back to the hotel in the future!
• Steph T. Sent on 19/04/2021
  5 out of 5 rating

  5.0
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  So accommodating

  Sophie made this experience as easy and enjoyable as she possibly could. She was always quick to respond, kept us in the loop with relevant government changes and was so flexible and accommodating with last minute changes and personal things we wanted to make the day special. We honestly could not have asked for more and we had the most special and intimate wedding thanks to Sophie and the team at the Mercure.

  Sophie made this experience as easy and enjoyable as she possibly could. She was always quick to respond, kept us in the loop with relevant government changes and was so flexible and accommodating with last minute changes and personal things we wanted to make the day special. We honestly could not have asked for more and we had the most special and intimate wedding thanks to Sophie and the team at the Mercure.
• Anonymous Sent on 30/11/2019
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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  Couldnt have chosen a better venue

  We would like to say one last huge thank you for all the work and effort you put into our big day. We had an amazing time and couldn't of chose a better venue. Would you also please say a massive thank you to all the staff that worked that day they went above and beyond for us.

  We would like to say one last huge thank you for all the work and effort you put into our big day. We had an amazing time and couldn't of chose a better venue. Would you also please say a massive thank you to all the staff that worked that day they went above and beyond for us.
• Keith Sent on 23/11/2019
  5 out of 5 rating

  5.0
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    5.0
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    5.0

  Thank you so much!

  A massive thank you for making our special day run so smoothly. Every single staff member from the organisation, waiters, waitresses, bar staff and receptionists were extremely friendly, professional and so approachable. It made our day relaxing and stress free so that we could enjoy the day. Every guest without fail said that the food and service was fantastic and that it was the best wedding they had been to. Thank you so much once again for a wonderful and memorable day.

  A massive thank you for making our special day run so smoothly. Every single staff member from the organisation, waiters, waitresses, bar staff and receptionists were extremely friendly, professional and so approachable. It made our day relaxing and stress free so that we could enjoy the day. Every guest without fail said that the food and service was fantastic and that it was the best wedding they had been to. Thank you so much once again for a wonderful and memorable day.
• Lynsey Sent on 15/08/2019
  5 out of 5 rating

  5.0
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    5.0
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  Absolutely perfect!

  We had our Wedding reception here this weekend and would like to thank all the staff very much for everything they have done to make our day run smoothly. Our day was just perfect. From the very beginning talking to our Wedding organisers Sophie and Kirsten through to the actual day nothing was ever too much of a problem. The staff on the day were amazing very helpful making sure everything was to our liking. The food was amazing so a big thank you to the chef. All our friends and family commented to how lovely it was. Our room was lovely too. So a big thank you once again to all of the staff involved who helped make our day run smoothly ??

  We had our Wedding reception here this weekend and would like to thank all the staff very much for everything they have done to make our day run smoothly. Our day was just perfect. From the very beginning talking to our Wedding organisers Sophie and Kirsten through to the actual day nothing was ever too much of a problem. The staff on the day were amazing very helpful making sure everything was to our liking. The food was amazing so a big thank you to the chef. All our friends and family commented to how lovely it was. Our room was lovely too. So a big thank you once again to all of the staff involved who helped make our day run smoothly ??
• Anonymous Sent on 15/08/2019
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0

  Thank you so much!

  Me and my new wifey Emma Duffield want to say a massive thank you for hosting our wedding ???? ?? yesterday!! Your organisation of it all made sure it flowed amazing and all the guests loved it! We are so happy we picked your venue for our big day!!

  Me and my new wifey Emma Duffield want to say a massive thank you for hosting our wedding ???? ?? yesterday!! Your organisation of it all made sure it flowed amazing and all the guests loved it! We are so happy we picked your venue for our big day!!
• Ann Sent on 15/08/2019
  5 out of 5 rating

  5.0
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    5.0
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  This venue is amazing! Thank you!

  We would both like to thank you for everything you all done to make our day amazing.
  Please thank all the chefs, waiting staff and all those who was involved.
  A big thank you to you, Amanda, John, Ernest ( such a lovely fella, who served us the night before our wedding and he was there there Sat & Sunday morning at breakfast ). & Patrick.
  Thank you so much for everything!

  We would both like to thank you for everything you all done to make our day amazing.
  Please thank all the chefs, waiting staff and all those who was involved.
  A big thank you to you, Amanda, John, Ernest ( such a lovely fella, who served us the night before our wedding and he was there there Sat & Sunday morning at breakfast ). & Patrick.
  Thank you so much for everything!

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