The Club at Mill Green Reviews

The Club at Mill Green

Welwyn Garden City, Hertfordshire

4.8 out of 5 rating, 20 reviews

More information

Reviews

We're all about trust. Our community relies on honest reviews to make your big decisions easier.

4.8 out of 5 rating

20 reviews

95% recommend it

Write a review

Quality of the service
4.8 out of 5 rating
Response time
4.8 out of 5 rating
Professionalism
4.8 out of 5 rating
Value for money
4.8 out of 5 rating
Flexibility
4.8 out of 5 rating

Write a review

Badges

+2 User photos

Emma H. Sent on 09/11/2024

2.4 out of 5 rating
- Quality of the service
  2.0 out of 5 rating
- Response time
  2.0 out of 5 rating
- Professionalism
  2.0 out of 5 rating
- Value for money
  3.0 out of 5 rating
- Flexibility
  3.0 out of 5 rating
Disappointing

The venue is very pretty and the price is reasonable, but we experienced a lack of attention to detail on the day as well as amateur staff and quite a few things that were promised as part of the package which were not delivered. As a result we have been in contact with the venue since, to express our concerns and request compensation for multiple mishaps and undelivered promises including the quantity and quality of the food, poor microphone and speaker equipment and staff showing a level of incompetence (including, but not limited to, one of the waiters dropping food on a guest's suit and not apologising). Aside from all of the events during the day, all of which were admittedly small errors, but when added up create a big complaint - it is the lack of accountability I have experienced from the venue since the day, that has caused me to make such a scathing review. They have shown very little accountability, they have essentially implied that because we didn't express any concerns on our wedding day that what we have since raised with them must be untrue. We personally did not want to spend our wedding day talking to the staff about areas we felt they needed to improve and a lot of the issues raised were only bought to our attention in the days after, by guests who were affected by all the mishaps/lack of attention to detail, so we couldn't raise them on the day. It is a shame the venue felt they had to respond defensively to our complaints & comments as it has left a sour taste and I would now not recommend this venue to any couple looking for a stress-free experience on their wedding day, I have attached a professional photo from the day which shows the BBQ food was clearly not cooked on the BBQ itself as promised as you can see the grid is completely clean, and no heat coming from it (regardless of the rain on the day - no one expressed they wouldn't use the BBQ to physically cook the food if the weather turned). This is just one example of the food quality not being to the standard promised, but unfortunately because the venue refused to share the CCTV they had allegedly been checking in order to prove that our concerns were invalid, I don't have any further photographic evidence to share. Also, beware that if there is a golfing event being advertised at the time of your wedding, there could be bright signage and coned off areas which could be seen in your pictures, which again you won't be warned about.

The venue is very pretty and the price is reasonable, but we experienced a lack of attention to detail on the day as well as amateur staff and quite a few things that were promised as part of the package which were not delivered. As a result we have been in contact with the venue since, to express our concerns and request compensation for multiple mishaps and undelivered promises including the quantity and quality of the food, poor microphone and speaker equipment and staff showing a level of incompetence (including, but not limited to, one of the waiters dropping food on a guest's suit and not apologising). Aside from all of the events during the day, all of which were admittedly small errors, but when added up create a big complaint - it is the lack of accountability I have experienced from the venue since the day, that has caused me to make such a scathing review. They have shown very little accountability, they have essentially implied that because we didn't express any concerns on our wedding day that what we have since raised with them must be untrue. We personally did not want to spend our wedding day talking to the staff about areas we felt they needed to improve and a lot of the issues raised were only bought to our attention in the days after, by guests who were affected by all the mishaps/lack of attention to detail, so we couldn't raise them on the day. It is a shame the venue felt they had to respond defensively to our complaints & comments as it has left a sour taste and I would now not recommend this venue to any couple looking for a stress-free experience on their wedding day, I have attached a professional photo from the day which shows the BBQ food was clearly not cooked on the BBQ itself as promised as you can see the grid is completely clean, and no heat coming from it (regardless of the rain on the day - no one expressed they wouldn't use the BBQ to physically cook the food if the weather turned). This is just one example of the food quality not being to the standard promised, but unfortunately because the venue refused to share the CCTV they had allegedly been checking in order to prove that our concerns were invalid, I don't have any further photographic evidence to share. Also, beware that if there is a golfing event being advertised at the time of your wedding, there could be bright signage and coned off areas which could be seen in your pictures, which again you won't be warned about.
Featured

Ash F. Sent on 28/06/2023

5 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
Thank you for the perfect day

Thank you for an an amazing day, Nicola and the team did a great job from start to finish, nothing was too much trouble and their flexibility was brilliant. We both had an amazing day and evening and our guests all had a fantastic time, everyone commented on what a great venue and day it was.

Good value and really can't recommend the club and Nicola highly enough.

thanks again for making the day so perfect.

Ash and Katie xx

Thank you for an an amazing day, Nicola and the team did a great job from start to finish, nothing was too much trouble and their flexibility was brilliant. We both had an amazing day and evening and our guests all had a fantastic time, everyone commented on what a great venue and day it was.

Good value and really can't recommend the club and Nicola highly enough.

thanks again for making the day so perfect.

Ash and Katie xx
Carli Sent on 26/09/2022

5 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
Incredible

Nicola and her amazing team at the Mill Green Golf Club were just fantastic. Nicola has such an eye for wedding planning and just fitted our brief just perfectly. She coordinated everything so well that we didn't need to worry about anything.
The food that was served was so lovely and we recieved so many compliments on how nice it was. The venue is such a beautiful place and decorated to such a high standard. We are so glad that we held our reception here. Thank you everyone at Mill Green!

Nicola and her amazing team at the Mill Green Golf Club were just fantastic. Nicola has such an eye for wedding planning and just fitted our brief just perfectly. She coordinated everything so well that we didn't need to worry about anything.
The food that was served was so lovely and we recieved so many compliments on how nice it was. The venue is such a beautiful place and decorated to such a high standard. We are so glad that we held our reception here. Thank you everyone at Mill Green!
- +2 Photos

Ian M. Sent on 07/09/2022

5 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
Stunning Venue !

As a supplier this venue is absolutely perfect for a wedding or special occasion.
The views are absolutely stunning, summer or winter it’s a photographers dream!
The hospitality team are brilliant, nothing is too much trouble, food is top notch.
It’s really a blank canvas, big enough for anything you needed to make your event special!

As a supplier this venue is absolutely perfect for a wedding or special occasion.
The views are absolutely stunning, summer or winter it’s a photographers dream!
The hospitality team are brilliant, nothing is too much trouble, food is top notch.
It’s really a blank canvas, big enough for anything you needed to make your event special!

The Club at Mill Green's reply:

Hello Ian, Thank you for your review. It is always a pleasure working with you and are you always welcome to our venue. Looking forward to seeing you again soon. From, The Team at Mill Green
Michelle Sent on 24/07/2018

5 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
Wedding Reception

We held our wedding reception there and would rate it 100% they couldn't have done enough for us Gemma and Liam were fantastic.a very happy Mr and Mrs Dingwall.

We held our wedding reception there and would rate it 100% they couldn't have done enough for us Gemma and Liam were fantastic.a very happy Mr and Mrs Dingwall.
Megan Sent on 25/06/2018

5 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
Amazing wedding venue

Would just like to say a massive thank you to everyone at mill green who made our day so amazing. It was everything I had dreamed of and the day went so smoothly thanks to the hard work and effort put in by all staff. Would 100% recommend having your wedding day here.

Would just like to say a massive thank you to everyone at mill green who made our day so amazing. It was everything I had dreamed of and the day went so smoothly thanks to the hard work and effort put in by all staff. Would 100% recommend having your wedding day here.

The Club at Mill Green's reply:

Dear Megan,

Thank you so much for your kind words.

We are delighted that yourself & Ben had a wonderful wedding day at Mill Green Golf Club and it was a pleasure to host your special day. Thank you for choosing our venue!

Warmest Regards,

Gemma
Anonymous Sent on 22/09/2017

5 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
We cannot thank you enough

Dear all the staff at Mill Green,

Thank you so much for all your hard-work. Our wedding was amazing and all our guests loved the food and brilliant service.

Dear all the staff at Mill Green,

Thank you so much for all your hard-work. Our wedding was amazing and all our guests loved the food and brilliant service.
Anne Sent on 22/08/2017

5 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
Truly Superb!

I would like to thank you so very much, along with your team, for making our day a huge, huge success.

Everything was truly superb, the ceremony room looked lovely and the marquee was better than I ever imagined. The food was piping hot and delicious, the staff were fantastically professional at all times, and the DJ was outstanding, the dance floor was packed from the start until the end.

We wouldn’t hesitate to recommend Mill Green for any event.

I would like to thank you so very much, along with your team, for making our day a huge, huge success.

Everything was truly superb, the ceremony room looked lovely and the marquee was better than I ever imagined. The food was piping hot and delicious, the staff were fantastically professional at all times, and the DJ was outstanding, the dance floor was packed from the start until the end.

We wouldn’t hesitate to recommend Mill Green for any event.
Angela Sent on 22/08/2017

5 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
Service was first class!

Just a quick note to thank you for our wedding day last Saturday, we had a super day. Everything went really well, you had done a lovely job with the decorations (probably better than I could have done) the room looked fab and the food and service was first class.

Just a quick note to thank you for our wedding day last Saturday, we had a super day. Everything went really well, you had done a lovely job with the decorations (probably better than I could have done) the room looked fab and the food and service was first class.
Claire Sent on 29/03/2011

5 out of 5 rating
- Quality of the service
  5.0 out of 5 rating
- Response time
  5.0 out of 5 rating
- Professionalism
  5.0 out of 5 rating
- Value for money
  5.0 out of 5 rating
- Flexibility
  5.0 out of 5 rating
Had a great day!

Thank you to Mill Green for our wedding which was the 14th August 2010. we had a great day and everything we could of asked for! we had great pictures around the lake and a hilarious time on the buggies. A day we will remember. we had a traditional roast dinner which was delightful and the dessert was even better.

Thank you to Mill Green for our wedding which was the 14th August 2010. we had a great day and everything we could of asked for! we had great pictures around the lake and a hilarious time on the buggies. A day we will remember. we had a traditional roast dinner which was delightful and the dessert was even better.