Orchardleigh Estate Reviews

Orchardleigh Estate

Frome, Somerset

4.9 out of 5 rating, 62 reviews

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4.9 out of 5 rating

62 reviews

98% recommend it

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Quality of the service
4.9 out of 5 rating
Response time
4.9 out of 5 rating
Professionalism
4.9 out of 5 rating
Value for money
4.9 out of 5 rating
Flexibility
5 out of 5 rating

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Lauren F. Sent on 01/08/2024

5 out of 5 rating
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The most perfect wedding venue!

This wedding venue could not be more perfect. The beautiful island church was the perfect location for our wedding ceremony, and this was followed by reception drinks and Canapés on the lawn which was beautiful given the sunny weather. The wedding breakfast was incredible- not only in quality but also quantity. And our wedding coordinator Annamarie made sure everything went as smoothly as possible and just as we wanted.

This wedding venue could not be more perfect. The beautiful island church was the perfect location for our wedding ceremony, and this was followed by reception drinks and Canapés on the lawn which was beautiful given the sunny weather. The wedding breakfast was incredible- not only in quality but also quantity. And our wedding coordinator Annamarie made sure everything went as smoothly as possible and just as we wanted.
Frank P. Sent on 02/10/2024

1.4 out of 5 rating
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Our Disappointing Experience with Orchard Leigh Estate – Beware Before Booking!

At first, my partner and I were impressed by Orchard Leigh Estate during our initial visit. However, this quickly changed once we paid our deposit. From that point on, the service completely deteriorated. We were handed a mountain of paperwork with minimal guidance, leaving us to navigate the process alone. While we understand that planning a wedding involves details, we felt as if our role had shifted from clients to mere numbers.

Communication was extremely poor. Despite numerous emails, they consistently addressed me by the wrong name—calling me Richard instead. Aside from payment requests, it was near impossible to get a response or any meaningful engagement from their team. This lack of professionalism led us to cancel our wedding. As a result, we lost around £2,000, despite our efforts to request a partial refund through a polite, well-worded complaint, which was entirely ignored.

Since canceling, we’ve visited other venues and spoken with experienced wedding coordinators. To our surprise, several of them openly frowned upon hearing that we had considered Orchard Leigh, with some even stating that they refuse to assist clients who choose to get married there due to the venue’s reputation. That alone speaks volumes about their standing in the industry.

In summary, we feel we were sold a dream during our initial consultation, but once the deposit was paid, that dream quickly turned into a nightmare. Losing £2,000 is not just frustrating; it’s a lesson we hope other couples won’t have to learn.

Please do your research thoroughly before booking with Orchard Leigh Estate. We sincerely hope others avoid the disappointment and financial loss we experienced.

At first, my partner and I were impressed by Orchard Leigh Estate during our initial visit. However, this quickly changed once we paid our deposit. From that point on, the service completely deteriorated. We were handed a mountain of paperwork with minimal guidance, leaving us to navigate the process alone. While we understand that planning a wedding involves details, we felt as if our role had shifted from clients to mere numbers.

Communication was extremely poor. Despite numerous emails, they consistently addressed me by the wrong name—calling me Richard instead. Aside from payment requests, it was near impossible to get a response or any meaningful engagement from their team. This lack of professionalism led us to cancel our wedding. As a result, we lost around £2,000, despite our efforts to request a partial refund through a polite, well-worded complaint, which was entirely ignored.

Since canceling, we’ve visited other venues and spoken with experienced wedding coordinators. To our surprise, several of them openly frowned upon hearing that we had considered Orchard Leigh, with some even stating that they refuse to assist clients who choose to get married there due to the venue’s reputation. That alone speaks volumes about their standing in the industry.

In summary, we feel we were sold a dream during our initial consultation, but once the deposit was paid, that dream quickly turned into a nightmare. Losing £2,000 is not just frustrating; it’s a lesson we hope other couples won’t have to learn.

Please do your research thoroughly before booking with Orchard Leigh Estate. We sincerely hope others avoid the disappointment and financial loss we experienced.
Lauren Sent on 13/08/2024

5 out of 5 rating
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The dream wedding venue

If you’re looking for the dream wedding venue, look no further.
We will be forever grateful to Annamarie our coordinator, Chris and everyone at Orchardleigh for ensuring that our wedding was everything we dreamed of, and more.
From the initial itinerary meetings, to answering questions throughout the planning process and then on our big day, nothing was too much to ask, and the team really ensured that the whole day was smooth running and exactly as we wanted it to be.
The drive up to Orchardleigh, the house and the gardens are like nothing you’ve ever seen before. Our guests even mentioned on the day just how spectacular it was ‘It’s like Bridgerton!’ The 3 day package was absolutely incredible and really helped us to make the most of celebrating our wedding with our family and friends. Orchardleigh’s team go above and beyond and there really is no more beautiful setting to get married than here. There was no stress in the planning process and everything went perfectly to plan on the day, and that’s all thanks to the wonderful people behind the scenes. Thank you, our wedding day was truely the most incredible day of our lives.

If you’re looking for the dream wedding venue, look no further.
We will be forever grateful to Annamarie our coordinator, Chris and everyone at Orchardleigh for ensuring that our wedding was everything we dreamed of, and more.
From the initial itinerary meetings, to answering questions throughout the planning process and then on our big day, nothing was too much to ask, and the team really ensured that the whole day was smooth running and exactly as we wanted it to be.
The drive up to Orchardleigh, the house and the gardens are like nothing you’ve ever seen before. Our guests even mentioned on the day just how spectacular it was ‘It’s like Bridgerton!’ The 3 day package was absolutely incredible and really helped us to make the most of celebrating our wedding with our family and friends. Orchardleigh’s team go above and beyond and there really is no more beautiful setting to get married than here. There was no stress in the planning process and everything went perfectly to plan on the day, and that’s all thanks to the wonderful people behind the scenes. Thank you, our wedding day was truely the most incredible day of our lives.
- +4 Photos

Sarah Sent on 09/08/2024

5 out of 5 rating
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Stunning venue

We married at the Orchardleigh House part of the estate and what a wedding it was.
Truly amazing day. We were well looked after.

We married at the Orchardleigh House part of the estate and what a wedding it was.
Truly amazing day. We were well looked after.
Arti Sent on 19/12/2023

5 out of 5 rating
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Fantastic setting

Rachel & her team provided us the best day of our life’s. They are professional, kind & welcomed us with warm arms. They went up and beyond to make our day so special. The food was spectacular and great quality. I would highly recommend Orchardleigh house great Valley for money and setting. We was able to take our dog Louis who loved the surroundings. Our family was so amazed with the setting and such a beautiful house. Thank you so much guys. This is one day we will never forget. Lots of love ♥️

Rachel & her team provided us the best day of our life’s. They are professional, kind & welcomed us with warm arms. They went up and beyond to make our day so special. The food was spectacular and great quality. I would highly recommend Orchardleigh house great Valley for money and setting. We was able to take our dog Louis who loved the surroundings. Our family was so amazed with the setting and such a beautiful house. Thank you so much guys. This is one day we will never forget. Lots of love ♥️
- +6 Photos
David Sent on 28/07/2023

5 out of 5 rating
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Magical Venue, Brilliant Staff

We booked Orchardleigh House for our wedding with 2 years' notice. Over that time they were always quick with communications and we were left with the feeling that we were in safe hands.

Our coordinator was Heather and she was both helpful and accommodating, even to more unusual requests from us. On the day, either she or a member of staff was always present to make sure the bride and groom were comfortable and to help with any issues.

Orchardleigh House itself is an incredible venue, with a very Downton Abbey-feel to it that left guests extremely impressed. The restaurant on the grounds offers a great place to eat the night before the wedding and the boat house provided afterwards is relaxing and quiet. While our stay there was not perfect, we feel it would be unfair to mark it against Orchardleigh in this review as any issues we experienced were not necessarily due to them.

The staff at Orchardleigh are incredible, they were all extremely polite, well-mannered, and efficient. A special mention to the head chef, Karl, and the kitchen staff who absolutely nailed every aspect of the catering from the canapes to the evening buffet; everything was timely and everything was delicious. The rooms were immaculate and the housekeeping staff were kind enough to distribute our home-made hangover kits to each door before guests retired for the evening.

In all we would not hesitate to recommend Orchardleigh to couples looking for their venue.

We booked Orchardleigh House for our wedding with 2 years' notice. Over that time they were always quick with communications and we were left with the feeling that we were in safe hands.

Our coordinator was Heather and she was both helpful and accommodating, even to more unusual requests from us. On the day, either she or a member of staff was always present to make sure the bride and groom were comfortable and to help with any issues.

Orchardleigh House itself is an incredible venue, with a very Downton Abbey-feel to it that left guests extremely impressed. The restaurant on the grounds offers a great place to eat the night before the wedding and the boat house provided afterwards is relaxing and quiet. While our stay there was not perfect, we feel it would be unfair to mark it against Orchardleigh in this review as any issues we experienced were not necessarily due to them.

The staff at Orchardleigh are incredible, they were all extremely polite, well-mannered, and efficient. A special mention to the head chef, Karl, and the kitchen staff who absolutely nailed every aspect of the catering from the canapes to the evening buffet; everything was timely and everything was delicious. The rooms were immaculate and the housekeeping staff were kind enough to distribute our home-made hangover kits to each door before guests retired for the evening.

In all we would not hesitate to recommend Orchardleigh to couples looking for their venue.
Emma A. Sent on 10/11/2022

5 out of 5 rating
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Beautiful Setting & Amazing Staff

We could not have asked for a better venue everything was on time and as planned, which made for a relaxed stress free day!

We could not have asked for a better venue everything was on time and as planned, which made for a relaxed stress free day!
Claire W. Sent on 14/08/2022

4.4 out of 5 rating
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Beautiful Orchardleigh!

Stunning, fairytale wedding venue. The 3 day package was excellent and Anne-Marie made sure everything ran smoothly on the day! We feel very lucky to have got married in such a beautiful place.

Stunning, fairytale wedding venue. The 3 day package was excellent and Anne-Marie made sure everything ran smoothly on the day! We feel very lucky to have got married in such a beautiful place.
- +3 Photos
Aaron G. Sent on 06/08/2022

4.2 out of 5 rating
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Beautiful venue and excellent service

We had a fantastic day at Orchardleigh estate! The venue is beautiful and we had no problems whatsoever with the accommodation, logistics, food or staff on the day. Our guests had a thoroughly good time and Heather was always on hand to ensure we kept to time as much as possible to ensure we got all our must have photos in. Thank you to Heather and all of her staff for making our day so special and for all your help with my many, many questions in preparation for our big day! We will treasure the memories! We would recommend this venue!

We had a fantastic day at Orchardleigh estate! The venue is beautiful and we had no problems whatsoever with the accommodation, logistics, food or staff on the day. Our guests had a thoroughly good time and Heather was always on hand to ensure we kept to time as much as possible to ensure we got all our must have photos in. Thank you to Heather and all of her staff for making our day so special and for all your help with my many, many questions in preparation for our big day! We will treasure the memories! We would recommend this venue!
Jen Sent on 05/01/2020

5 out of 5 rating
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Best venue we could have hoped for!

This venue truly has it all. From the moment we were shown around the venue last year by Claire we fell in love. Our day was made so special by Phoebe and the rest of the staff where nothing was too much trouble for them. We had our day on a Friday in January and we were so lucky with the weather, however we viewed the venue on a cold wintry day and it looked just as spectacular.
All the guests praised the staff, food and the venue so much it really made our day. If you're after a wow factor venue that has amazing food, drink, accommodation and caters to your every need this is the place for you. Cannot recommend Orchardleigh enough.

This venue truly has it all. From the moment we were shown around the venue last year by Claire we fell in love. Our day was made so special by Phoebe and the rest of the staff where nothing was too much trouble for them. We had our day on a Friday in January and we were so lucky with the weather, however we viewed the venue on a cold wintry day and it looked just as spectacular.
All the guests praised the staff, food and the venue so much it really made our day. If you're after a wow factor venue that has amazing food, drink, accommodation and caters to your every need this is the place for you. Cannot recommend Orchardleigh enough.