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Ox Pasture Hall - Luxury Country House Hotel Reviews

Ox Pasture Hall - Luxury Country House Hotel

Ox Pasture Hall - Luxury Country House Hotel

Scarborough, North Yorkshire
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102 reviews
99% recommend it
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  • S
    Sophie P. Sent on 17/07/2024
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    Please go elsewhere

    We had our wedding here in June and it was a wonderful day because we have wonderful friends and family, it was brilliant having everyone together and the other suppliers were great.
    We had booked Ox Pasture after our first venue became unsuitable.

    They do have some very hardworking staff, who are obviously trying to keep things afloat in difficult circumstances. The grounds are beautiful, just unkempt.

    When we initially booked I queried the pricing with the owner Shaun as it was obvious there was no clear pricing structure. He sent an absolutely appalling email back to me. Ultimately saying our old venue was garbage compared to Ox Pasture. If this is the way he speaks to a customer holding a wedding here, I can only imagine how he speaks to the staff.
    We went through 3 contacts at the venue, Claire (who left a few weeks prior to the wedding), Kia (who was sacked the day before our wedding) and Lynsey.
    We had been told we could set up the day before but none of the decorations from the previous weddding has been cleared away. The tables weren't ready for me to put down my decorations. Lynsey ultimately told me to calm down but did nothing in the way of helping the situation. I was chasing her to prepare the top table for about 2 hours, so that we could be done and enjoy the rest of the evening.

    On the day of the wedding the groomsmen had to put the chairs outside (and back inside), the ceremony ran half an hour late due to the venue. I was about to walk down the aisle with my mum when Lynsey approached me and said that she had organised the confetti throw for the front of the property. Going against what I'd discussed with the venue, to have the confetti down the aisle. I complained about this at the time and she did not take no for an answer.

    Other things of note: the bridesmaids had to tell people where the reception drinks were in the absence of staff, guests received incorrect desserts, guests only received one glass of wine with the meal when we'd paid for two (embarrassing that we looked so stingy).They didn't play our song to introduce us to the room. We didn't have WiFi or phone signal so I couldn't coordinate with suppliers. They wanted us to pay to use the spa when we'd spent thousands on a wedding booking. They ignored all my emails in the week before the wedding. They didn't have a record of our (bride and groom) room booking a week before the wedding.

    I do believe in speaking to the company first before leaving reviews. I sent them an email a week after the wedding with feedback and this was ignored.

    It is unfortunate that they give the impression that they can take on wedding bookings when there are a lot of issues that need to be addressed. For reference, we had just under 70 guests. Please disregard this venue for your wedding day.
  • D
    David Sent on 03/04/2020
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    Superb Wedding

    We just had our wedding here at Ox Pasture Hall
    Ox pasture Hall did a fantastic job in helping us organise and execute the day.
    From champagne arrival, set outside to take advantage of the unexpectedly good weather to the beautiful grounds.

    The dovecote suit venue is perfectly sized and the waiting staff did a great job of serving food promptly and efficiently. The even coped when 2 vegetarian meals were requested last second!

    The food was delicious and the space was set up brilliantly.

    All in all, I'd recommend ox pasture to anyone and everyone.
  • L
    Lee Sent on 03/04/2020
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    Super Wedding Venue

    Stayed here for one night for a friends wedding. We had a lovely room at the rear over looking the lake.

    Room was spacious clean and had a modern bathroom. Bed was very comfy.

    The food during the wedding was one of the best cuts of meet I've had at any venue. Breakfast was very nice too and cooked to order meaning it was fresh.

    Bar staff were efficient and prices reasonable.
    • illustration stars

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  • S
    Suzie Sent on 03/04/2020
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    Stunning Wedding

    Wow. Where do we start?! From the moment we first ever saw Ox Pasture we knew it was our dream place to get married.
    It was literally the perfect day! Our room was beautiful, along with all our guests, the reception room was just as we imagine and all the staff did an amazing job helping to make it the style we wanted. The food... the food was literally the best we have had at any hotel/venue & I've stayed in 5 star hotels... all our guests are still saying how amazing the food alone was... and this is 2 months later! We were lucky enough to be able to get married outside under the gazebo & it was like we were getting married in Italy, the scenery & layout of the guests seating was just simply beautiful. The whole day was extremely relaxing, enjoyable & beautiful.
    We will be visiting just to have a cup of tea and some lunch in the main hotel restaurant as the food in there itself is amazing... the visit is worth the 280 mile trip we can't wait to go back! I can not recommend Ox pasture enough. Please, please please if you are looking to get married here then go for a visit & I can guarantee you will book. truly a lovely.
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    Rach Sent on 03/04/2020
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    Amazing venue for our Big Day!

    We got married at Ox Pasture last month, the beautiful setting and gorgeous venue made our day truly perfect.
    We would highly recommend to couples wanting a beautiful venue who want to create a unique wedding (there is even room for helicopters to land, if like my husband,you want to arrive in style!)
    We had many guests comment on how good the wedding breakfast was & in fact all the food we have experienced at Ox Pasture has been superb.
    Our suite was a really gorgeous room and situated at the back of the property, very peaceful also.
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    Mandy Sent on 03/04/2020
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    Wedding Guest

    We recently stayed in this beautiful hotel for a friends wedding.
    Was very impressed on arrival with the hotel and it's impressive grounds. We were greeted by the General Manager who was very friendly and inviting.
    The wedding went without hitch and was just beautiful. The staff were very busy but nothing was too much trouble for any of them and I have to commend them on their impeccable service.
    We were so impressed with the hotel, grounds,food, service and staff that we have decided to make a return visit.
    Thank you again to Ox Pasture Hall for making our stay and the wedding seem straight out of a fairytale.
    Highly recommended
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    Jatan Sent on 03/04/2020
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    Lovely Wedding

    We attended a wedding there yesterday and the service and layout was excellent. The food was good and tasty. The staff were all helpful and friendly and made sure everything went smoothly. Big thanks to the team at Ox Pasture Hall!
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    Leah Sent on 03/04/2020
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    Wonderful Wedding

    I recently visited the wonderful ox pasture hall,for a family wedding,all the staff were very helpful and catered to any needs, Ox pasture hall Is a stunning place,I would defiantly recommend this establishment to anyone, and hope to be visiting soon in the very near future
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    Lee Sent on 03/04/2020
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    Perfect Wedding

    We got married at Ox Pasture at the beginning of August. Had the most amazing day , the staff were amazing and catered to all our needs. The grounds were beautiful, rooms were fantastic, clean and spacious and the setting is perfect for any wedding . We even took our family dog with us , I can't thank them enough as we were made to feel like we were the most important people there during our 3 day visit. Everyone commented on how nice the food was , breakfast was lovely as kept me going till the wedding .
    We highly recommend and will be visiting again soon .
    Thanks to Ox pasture for helping to organise everything and making it so perfect .
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    Lauren Sent on 03/04/2020
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    Outstanding! Perfect for weddings!

    We recently had our wedding reception here and we couldn't of asked for anything more perfect!! The layout & food was fantastic. A massive Thank you to the staff for been so friendly and such a big help on the day.
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