The Cumberland Hotel Reviews

The Cumberland Hotel

Bournemouth, Dorset

5.0 out of 5 rating, 21 reviews

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5.0 out of 5 rating

21 reviews

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Daniel Sent on 17/02/2024

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Everything went perfect

The whole day was perfect from start to finish Chloe is always easy to contact and the staff was so friendly and helpful all day long. The food was brilliant and portions was bigger than any other wedding Iv been to highly recommend

The whole day was perfect from start to finish Chloe is always easy to contact and the staff was so friendly and helpful all day long. The food was brilliant and portions was bigger than any other wedding Iv been to highly recommend
Carol L. Sent on 06/02/2024

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Wonderful Wedding Venue

With only 9 weeks until our wedding, we learnt that our venue was closing. Slight panic set in. A few phone calls later we had an appointment, for the next day, to meet Edward, as they had our weekend free and could accommodate our special day from start to finish. Following that meeting, we signed the paperwork, paid the deposit and breathed a huge sigh of relief, in the realisation that we had been very lucky.
Several meetings to sort out all the little details and arrange room bookings for the weekend followed. We were left feeling, that actually, our day, in some repects, could tun out to be even better than at the previous venue.
Next came a menu tasting. Due to time scales, we had chosen our menu and issued it to our guests for selection. Wow, we were not disappointed. There was nothing to fault, which for us is no mean feat. It was a wonderful evening. The staff were very attentive and polite, not just to us, but the whole ethos in the restaurant was as it should be. We left feeling full and secure in the knowledge that it was all going to be great.
To cut, what could be a very long story short, the day was a massive success. The ceremony was commented on by several guests. The day flowed as planned, the food was wonderful. Our planner Edward, who was overseeing his first solo wedding, was in the wings the whole time, making sure all went accordning to plan. Anything that was needed was arranged. We didn't have to worry about a thing and we had an absolutley amazing weekend.
We would like to thank Edward, Zack, Inacio and the their teams for everything.

With only 9 weeks until our wedding, we learnt that our venue was closing. Slight panic set in. A few phone calls later we had an appointment, for the next day, to meet Edward, as they had our weekend free and could accommodate our special day from start to finish. Following that meeting, we signed the paperwork, paid the deposit and breathed a huge sigh of relief, in the realisation that we had been very lucky.
Several meetings to sort out all the little details and arrange room bookings for the weekend followed. We were left feeling, that actually, our day, in some repects, could tun out to be even better than at the previous venue.
Next came a menu tasting. Due to time scales, we had chosen our menu and issued it to our guests for selection. Wow, we were not disappointed. There was nothing to fault, which for us is no mean feat. It was a wonderful evening. The staff were very attentive and polite, not just to us, but the whole ethos in the restaurant was as it should be. We left feeling full and secure in the knowledge that it was all going to be great.
To cut, what could be a very long story short, the day was a massive success. The ceremony was commented on by several guests. The day flowed as planned, the food was wonderful. Our planner Edward, who was overseeing his first solo wedding, was in the wings the whole time, making sure all went accordning to plan. Anything that was needed was arranged. We didn't have to worry about a thing and we had an absolutley amazing weekend.
We would like to thank Edward, Zack, Inacio and the their teams for everything.
- +8 Photos
Charleen Sent on 01/02/2024

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Wedding June 2023

I honestly cannot recommend the Cumberland and the staff enough!
Our wedding was in June 2023 and from our first visit we were made to feel amazing! No request was too big and Chloe went above and beyond to make sure our day went as perfectly as possible
She was in contact regularly to go over lighting, music, and any other special requests. The day before we were able to take all our decorations to the venue and all were carefully stored for us. The next day I literally didn’t have to worry about a thing the staff arranged the room to our specifications perfectly and everything went so smoothly there was absolutely no stress for any of us which was amazing! Room changes were flawless there was no hassle or idle waiting around, the Dj the hotel provided as well was brilliant 🤩

All the staff are super friendly and helpful, the food and drink selection were perfect and all our guests commented on how nice the buffet selection was on the day it suited everyone from children to adults alike .

Our price covered everything including night before the wedding room for the bride, night of the wedding for bride and groom with breakfast, reception (minus the registra fee) drinks reception (1 glass of Prosecco for each guest) buffet for all guests (10 children - 100 adults) and a glass of Prosecco for each adult guest and the evening reception with Dj and pulled pork baps

I highly recommend if you’re looking for the perfect hotel wedding venue you will not be disappointed here the price point was the best we looked at and absolutely amazing value for the 5* service we were provided with

I honestly cannot recommend the Cumberland and the staff enough!
Our wedding was in June 2023 and from our first visit we were made to feel amazing! No request was too big and Chloe went above and beyond to make sure our day went as perfectly as possible
She was in contact regularly to go over lighting, music, and any other special requests. The day before we were able to take all our decorations to the venue and all were carefully stored for us. The next day I literally didn’t have to worry about a thing the staff arranged the room to our specifications perfectly and everything went so smoothly there was absolutely no stress for any of us which was amazing! Room changes were flawless there was no hassle or idle waiting around, the Dj the hotel provided as well was brilliant 🤩

All the staff are super friendly and helpful, the food and drink selection were perfect and all our guests commented on how nice the buffet selection was on the day it suited everyone from children to adults alike .

Our price covered everything including night before the wedding room for the bride, night of the wedding for bride and groom with breakfast, reception (minus the registra fee) drinks reception (1 glass of Prosecco for each guest) buffet for all guests (10 children - 100 adults) and a glass of Prosecco for each adult guest and the evening reception with Dj and pulled pork baps

I highly recommend if you’re looking for the perfect hotel wedding venue you will not be disappointed here the price point was the best we looked at and absolutely amazing value for the 5* service we were provided with
The Cumberland Hotel's reply:

Thank you for your lovely review Charleen!
It was such a pleasure to be a part of your fairytale wedding, and to get to know you and Sam.
We look forward to welcoming you back to the Cumberland in the future.
Best Wishes, Chloe

Marti B. Sent on 20/07/2022

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Amazing day

Chloe and the venue made the whole experience very smooth and really helped make the experience a lot less stressful. The room looked beautiful and the food was great. Our friends and family really enjoyed the day. Thank you!

Chloe and the venue made the whole experience very smooth and really helped make the experience a lot less stressful. The room looked beautiful and the food was great. Our friends and family really enjoyed the day. Thank you!
Kerry M. Sent on 24/05/2022

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Couldn’t of asked for a better wedding day.

From booking our wedding in 2019 for our big day to be in 2020 until COVID hit, Lisa our wedding organiser was amazing!!! She kept us in the loop and postponed/rearranged twice with no quibble. She had so much attention to detail and wanted to make our day special. She took endless phone calls and replied to the annoying emails, trying to make our day perfect. She noted everything we wanted and everything was placed exactly where we asked on the day. Lisa contacted the different suppliers of the photographer, cake, light up letters and the photo booth so that everything ran smoothly.

The layout of the room was great and tables placed strategically, the turn around for transforming the room at each point was super efficient.

I cannot thank her enough for how amazing our day turned out, we absolutely loved it and the staff at the Cumberland, they where all fantastic and I would highly recommend having your special day with them. All the guests commented on how amazing it was and how they hadn’t been to a wedding that just flowed like it did there before.

Thank you so much Lisa, the staff and of course the kitchen for the amazing food choices ordered and cooked to perfection, which was served throughout the day, amazing.

From booking our wedding in 2019 for our big day to be in 2020 until COVID hit, Lisa our wedding organiser was amazing!!! She kept us in the loop and postponed/rearranged twice with no quibble. She had so much attention to detail and wanted to make our day special. She took endless phone calls and replied to the annoying emails, trying to make our day perfect. She noted everything we wanted and everything was placed exactly where we asked on the day. Lisa contacted the different suppliers of the photographer, cake, light up letters and the photo booth so that everything ran smoothly.

The layout of the room was great and tables placed strategically, the turn around for transforming the room at each point was super efficient.

I cannot thank her enough for how amazing our day turned out, we absolutely loved it and the staff at the Cumberland, they where all fantastic and I would highly recommend having your special day with them. All the guests commented on how amazing it was and how they hadn’t been to a wedding that just flowed like it did there before.

Thank you so much Lisa, the staff and of course the kitchen for the amazing food choices ordered and cooked to perfection, which was served throughout the day, amazing.
- +2 Photos
Emma P. Sent on 18/05/2022

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Amazing Wedding

Right from our first meeting with Lisa Dowdall-Sousa, she and The Cumberland did not disappoint. Throughout our wedding reception the staff were courteous and attentive, the whole team couldn't do enough to help. Ourselves and all our guests had a wonderful time, we highly recommend Lisa and her team.

Right from our first meeting with Lisa Dowdall-Sousa, she and The Cumberland did not disappoint. Throughout our wedding reception the staff were courteous and attentive, the whole team couldn't do enough to help. Ourselves and all our guests had a wonderful time, we highly recommend Lisa and her team.
Michelle Sent on 17/02/2020

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Wedding

I recently got married at The Cumberland Hotel and highly recommend the venue. All the way through the process the staff were exceptionally helpful and friendly and Lisa who looked after our wedding from the initial booking was just fantastic. Everything ran smoothly on the day and our families were extremely impressed by the food, staff and venue itself. If your looking for a wedding venue with the personal touch then The Cumberland would be a great option.

Thank you everyone for making my day so special.

Michelle & Mark’

I recently got married at The Cumberland Hotel and highly recommend the venue. All the way through the process the staff were exceptionally helpful and friendly and Lisa who looked after our wedding from the initial booking was just fantastic. Everything ran smoothly on the day and our families were extremely impressed by the food, staff and venue itself. If your looking for a wedding venue with the personal touch then The Cumberland would be a great option.

Thank you everyone for making my day so special.

Michelle & Mark’
Lizzie Sent on 17/02/2020

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Wedding Ceremony in the Oceana Suite

Absolutely beautiful, such a lovely place to get married. Staff were all polite and the wedding planner carried out such an amazing well timed job. Food was delicious and served piping hot.to a beautifully laid table. Well done to the chef and kitchen staff/waiters/waitresses. Would certainly recommend this as a venue for couples looking for an alternative to getting married abroad, no need when England offers this wedding package. - A great big thank you to all staff who ensured my daughter had the best day of her life.
Also got to see inside of the brooklyn suite which was spotlessly clean just like the rest of the hotel, the room had a brilliant view of the ocean.’

Absolutely beautiful, such a lovely place to get married. Staff were all polite and the wedding planner carried out such an amazing well timed job. Food was delicious and served piping hot.to a beautifully laid table. Well done to the chef and kitchen staff/waiters/waitresses. Would certainly recommend this as a venue for couples looking for an alternative to getting married abroad, no need when England offers this wedding package. - A great big thank you to all staff who ensured my daughter had the best day of her life.
Also got to see inside of the brooklyn suite which was spotlessly clean just like the rest of the hotel, the room had a brilliant view of the ocean.’
Caroline Sent on 17/02/2020

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Weddign Reception and Party

We booked our wedding reception and eve party here on 16 Nov 19. From start to finish Lisa and Zack were amazing, so friendly, helpful and supportive. We used the ocean ballroom which was suitably decorated with a few xmas decs and really suited our theme. The food, set up, service, music and venue were perfect. I did not have to worry about anything. They helped with the preparation of the room in the day too which took a big weight off me!
Callum the DJ was great and played all the music we requested. All in all a great night had, feedback has been so positive, everyone loved it. Highly recommend.’

We booked our wedding reception and eve party here on 16 Nov 19. From start to finish Lisa and Zack were amazing, so friendly, helpful and supportive. We used the ocean ballroom which was suitably decorated with a few xmas decs and really suited our theme. The food, set up, service, music and venue were perfect. I did not have to worry about anything. They helped with the preparation of the room in the day too which took a big weight off me!
Callum the DJ was great and played all the music we requested. All in all a great night had, feedback has been so positive, everyone loved it. Highly recommend.’
Adam Sent on 17/02/2020

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Wedding Weekend

When we started looking for wedding venues last year we viewed nearly everything in Dorset. We walked into the Oceana suite at the Cumberland hotel and instantly fell in love and knew this was the place we wanted to get married.
From our initial meeting with Lisa we felt completely safe in her hands. She is so lovely but a complete professional. Being someone who normally likes to take control I was more than happy to let Lisa take the lead. She listens to what you want makes suggestions you may not have thought about and makes your dreams a reality.
We decided to stay the night before we had a beautiful room with a sea view the room was immaculate.
The wedding day itself ran like clockwork. We didn’t even notice the staff around us as they went about their business making our day so enjoyable. I would like to mention the duty manager that day Jenny, she was so warm nothing was too much trouble and just made our day feel even more perfect so thank you Jenny. The room looked perfect, my guests were blown away with how delicious the food was. We really did have the greatest day. Our DJ was provided by the hotel listened to what we wanted and nailed it, the dance floor never empty.
We hired Garry Foley (elvis tribute act) for our entertainment who has worked with the Cumberland for many years and so I felt completely relaxed in the knowledge he could set up without any issue.
So if anybody out there is looking for a venue and a stress free day the Cumberland and their staff are amazing. Ask for Lisa she won’t let you down!’

When we started looking for wedding venues last year we viewed nearly everything in Dorset. We walked into the Oceana suite at the Cumberland hotel and instantly fell in love and knew this was the place we wanted to get married.
From our initial meeting with Lisa we felt completely safe in her hands. She is so lovely but a complete professional. Being someone who normally likes to take control I was more than happy to let Lisa take the lead. She listens to what you want makes suggestions you may not have thought about and makes your dreams a reality.
We decided to stay the night before we had a beautiful room with a sea view the room was immaculate.
The wedding day itself ran like clockwork. We didn’t even notice the staff around us as they went about their business making our day so enjoyable. I would like to mention the duty manager that day Jenny, she was so warm nothing was too much trouble and just made our day feel even more perfect so thank you Jenny. The room looked perfect, my guests were blown away with how delicious the food was. We really did have the greatest day. Our DJ was provided by the hotel listened to what we wanted and nailed it, the dance floor never empty.
We hired Garry Foley (elvis tribute act) for our entertainment who has worked with the Cumberland for many years and so I felt completely relaxed in the knowledge he could set up without any issue.
So if anybody out there is looking for a venue and a stress free day the Cumberland and their staff are amazing. Ask for Lisa she won’t let you down!’