The Grand, York Reviews

Reviews

Badges

+18 User photos

• Susan W. Sent on 03/11/2024
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Amazing! Wedding Experience.

  Daisy & all the staff at The Grand Hotel made are day extra special, the service is outstanding nothing too much trouble, it felt like everyone we spoke to was aware we were getting married, stayed for 2 nights in The Grand Heritage Suite, great room for the ladies to get ready in. The food on the Wedding day was incredible we would highly recommend the Chairman’s suite for a more intimate small Wedding.
  Can’t wait for our return at Christmas.

  Daisy & all the staff at The Grand Hotel made are day extra special, the service is outstanding nothing too much trouble, it felt like everyone we spoke to was aware we were getting married, stayed for 2 nights in The Grand Heritage Suite, great room for the ladies to get ready in. The food on the Wedding day was incredible we would highly recommend the Chairman’s suite for a more intimate small Wedding.
  Can’t wait for our return at Christmas.

  • +13 Photos
• Lydia F. Sent on 31/08/2024
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Magical & incredible experience

  Between daisy and Simon our day was truly the most magical day, it ran so smoothly without a single hickup and we can’t thank them enough. The team at grand are exceptional at what they do! We had a smaller wedding reception and it felt so intimate and special

  Between daisy and Simon our day was truly the most magical day, it ran so smoothly without a single hickup and we can’t thank them enough. The team at grand are exceptional at what they do! We had a smaller wedding reception and it felt so intimate and special
• Carrie H. Sent on 01/08/2024
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  C & J Wedding

  Daisy was honestly amazing and incredible throughout the whole process and on the day! Our wedding guests also commented how amazing and attentive Daisy, and the staff were on the day and throughout their stay too. Everyone was so impressed! We had the best day and a huge part of it was down to how smoothly the day ran thanks to Daisy and the staff. We wouldn't have chosen anyone else to oversee our wedding.

  Daisy was honestly amazing and incredible throughout the whole process and on the day! Our wedding guests also commented how amazing and attentive Daisy, and the staff were on the day and throughout their stay too. Everyone was so impressed! We had the best day and a huge part of it was down to how smoothly the day ran thanks to Daisy and the staff. We wouldn't have chosen anyone else to oversee our wedding.

  The Grand, York's reply:

  Dear Carrie
  
  Thank you so much for your lovely feedback, we are so pleased to hear you had such a wonderful day. It was an absolutely pleasure being part of your special day.
  
  We look forward to welcoming you back to The Grand on your anniversary. In the meantime we wish you all the love and happiness for your future together.
  
  Kindest Regards
  
  Daisy and The Grand Team
  Wedding Coordinator
Did the reviews win you over?
Send a message
• Bea K. Sent on 09/06/2024
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Perfect day

  We had our breakfast and reception at the Grand in May and couldn't have asked for more. Daisy and the team were attentive and responsive throughout the planning process, especially during the stressful month leading up to the big day. The planning was made so much less stressful knowing our day was in capable hands, and we were not disappointed. The food was amazing and the evening do was so much fun. We will definitely be returning for our anniversary!

  We had our breakfast and reception at the Grand in May and couldn't have asked for more. Daisy and the team were attentive and responsive throughout the planning process, especially during the stressful month leading up to the big day. The planning was made so much less stressful knowing our day was in capable hands, and we were not disappointed. The food was amazing and the evening do was so much fun. We will definitely be returning for our anniversary!

  The Grand, York's reply:

  Dear Bea,
  
  Thank you so much for your lovely feedback, we are so pleased to hear you had such a wonderful day. It was an absolutely pleasure being part of your special day.
  
  We look forward to welcoming you back to The Grand on your anniversary. In the meantime we wish you all the love and happiness for your future together.
  
  Kindest Regards
  
  Daisy and The Grand Team
  Wedding Coordinator
• Heather L. Sent on 06/04/2024
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Great venue

  Daisy, Elizabeth and the rest of the team were fabulous. Our day ran seamlessly and we couldn't have asked for more. We were slightly apprehensive that the wedding executive had changed not long after we booked the venue but Daisy couldn't have provided a better service, the consideration given to our guests with additional requirements was great. Everyone says planning a wedding is stressful but Daisy and the team made it feel like the easiest thing in the world

  Daisy, Elizabeth and the rest of the team were fabulous. Our day ran seamlessly and we couldn't have asked for more. We were slightly apprehensive that the wedding executive had changed not long after we booked the venue but Daisy couldn't have provided a better service, the consideration given to our guests with additional requirements was great. Everyone says planning a wedding is stressful but Daisy and the team made it feel like the easiest thing in the world

  The Grand, York's reply:

  Dear Heather and Martyn
  
  Congratulations and thank you for sharing your very special day at the Grand Hotel York, It is lovely to receive such positive feedback and that you and your guests had such an enjoyable and memorable day at the Grand York.
  
  I have shared your feedback with the team and we do hope we can welcome you back in the future.
  
  Kindest Regards
  
  Yvette Thirlwell
  Event Sales Manager
• Laura N. Sent on 22/02/2024
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  The best day of our lives

  The Grand were nothing short of incredible, they made our dream day into a reality. We will never get over how incredible it was, Daisy’s suggestions really helped make our day what it was. All the staff were so amazing and lovely. It was a day we will never ever forget. 🤍

  The Grand were nothing short of incredible, they made our dream day into a reality. We will never get over how incredible it was, Daisy’s suggestions really helped make our day what it was. All the staff were so amazing and lovely. It was a day we will never ever forget. 🤍

  The Grand, York's reply:

  Dear Laura and Will
  
  Congratulations and thank you for sharing your very special day at the Grand Hotel York, It is lovely to receive such positive feedback and that you and your guests had such an enjoyable and memorable day at the Grand York.
  
  I have shared your feedback with the team and we do hope we can welcome you back in the future.
  
  Kindest Regards
  
  Yvette Thirlwell
  Event Sales Manager
• Helen M. Sent on 05/02/2024
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Just wonderful!

  We had the most amazing intimate, small wedding here in January 2024. The Grand looks absolutely stunning at Christmas time with all the decorations. Everything was perfect, the staff (particularly the events team) are hugely attentive, the ceremony room was beautiful and our evening dining experience was fabulous. The hotel suite was really spacious for our 10 month old baby too. We would highly recommend it to anyone thinking of tying the knot here. Just superb!!

  We had the most amazing intimate, small wedding here in January 2024. The Grand looks absolutely stunning at Christmas time with all the decorations. Everything was perfect, the staff (particularly the events team) are hugely attentive, the ceremony room was beautiful and our evening dining experience was fabulous. The hotel suite was really spacious for our 10 month old baby too. We would highly recommend it to anyone thinking of tying the knot here. Just superb!!

  The Grand, York's reply:

  Hi Helen and Kirsty
  
  Thank you so much for completing this and sharing your special day with us here at the Grand York we hope to welcome you all back soon
  
  Kindest Regards
  
  Yvette and the Wedding Team
• C&A B. Sent on 04/01/2024
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Wedding Reception at The Grand

  Everyone at The Grand who made our wedding reception and stay so wonderful!
  
  We'd never stayed at The Grand before but had heard great things about it. All of our expectations were surpassed, we couldn't have asked for a better time there and were a little bit sad to leave. Everybody at The Grand made us feel really special throughout our stay. We also really appreciate the effort that went into organising and running our reception - we all enjoyed ourselves and loved the meal, and the room was beautiful.
  
  We'll definitely be back, we've already decided to return for our anniversary!

  Everyone at The Grand who made our wedding reception and stay so wonderful!
  
  We'd never stayed at The Grand before but had heard great things about it. All of our expectations were surpassed, we couldn't have asked for a better time there and were a little bit sad to leave. Everybody at The Grand made us feel really special throughout our stay. We also really appreciate the effort that went into organising and running our reception - we all enjoyed ourselves and loved the meal, and the room was beautiful.
  
  We'll definitely be back, we've already decided to return for our anniversary!

  The Grand, York's reply:

  Dear Abigail and Chris
  
  Thank you for your feedback which we have shared with the team, we were delighted to be a part of your special day and hope to welcome you back soon.
  
  Kindest Regards
  
  Yvette and the team at the Grand.
• Emma S. Sent on 09/12/2023
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Our Magical Wedding at The Grand, York December 2023

  We had the most amazing wedding at The Grand on Sunday 3rd December 2023.
  The hotel is absolutely stunning, it was decorated so beautifully for Christmas. From the moment we walked in the hotel door we felt at home. Despite the hotel being so grand it has a beautiful cosy and warm feeling about it, and smells divine.
  Our bedroom suite was unbelievable, I was overcome with emotion when I walked in, completely overwhelmed by its stunning features…and the bath…wow, I felt so lucky to be staying in such a magnificent hotel.
  The suite was absolutely perfect for my bridal party and I to get ready in, there was so much space.
  The grand board room was absolutely wonderful for our ceremony and wedding breakfast, the tree by the window was simply magical. When I close my eyes I am back in that room and that's a memory il treasure forever.
  The staff were nothing but amazing from start to finish! All our guests on the day had any need they had catered for by the catering staff who were so attentive and so warm and friendly. How the room was set up was absolutely beautiful, and the turn arounds seamless.
  We can not thank The Grand enough, our families and I are so grateful to The Grand, it will hold a very special place in our hearts for an eternity.
  We want to do it all over again.
  Mr & Mrs Shackley

  We had the most amazing wedding at The Grand on Sunday 3rd December 2023.
  The hotel is absolutely stunning, it was decorated so beautifully for Christmas. From the moment we walked in the hotel door we felt at home. Despite the hotel being so grand it has a beautiful cosy and warm feeling about it, and smells divine.
  Our bedroom suite was unbelievable, I was overcome with emotion when I walked in, completely overwhelmed by its stunning features…and the bath…wow, I felt so lucky to be staying in such a magnificent hotel.
  The suite was absolutely perfect for my bridal party and I to get ready in, there was so much space.
  The grand board room was absolutely wonderful for our ceremony and wedding breakfast, the tree by the window was simply magical. When I close my eyes I am back in that room and that's a memory il treasure forever.
  The staff were nothing but amazing from start to finish! All our guests on the day had any need they had catered for by the catering staff who were so attentive and so warm and friendly. How the room was set up was absolutely beautiful, and the turn arounds seamless.
  We can not thank The Grand enough, our families and I are so grateful to The Grand, it will hold a very special place in our hearts for an eternity.
  We want to do it all over again.
  Mr & Mrs Shackley

  The Grand, York's reply:

  Hi Emma and Mark
  
  Thank you so much for completing this as and when you have your photos, feel free to share the with us and we hope to welcome you all back soon
  
  Kindest Regards
  
  Yvette
  
• Charlotte L. Sent on 24/11/2023
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Simply Outstanding

  Where to begin with the experience we had for our Wedding at The Grand.
  
  From our first visit to the Venue a year prior, to check-out after our Wedding stay the experience was faultless.
  
  The character and architecture of the Hotel itself is simply stunning, making it the perfect place for any occasion.
  
  Every member of staff we engaged with, both within the Events Team and Hotel Teams, provided faultless service and continually went above and beyond for us and the rest of our party. Both the Wedding area and Hotel bedrooms were immaculate. Additionally, the reception team kindly upgraded our bedroom us as part of our post-wedding stay at the Hotel.
  
  Our Wedding Co-ordinator Gail made the event simply magical. She supported us throughout the whole process, answered every question we had and removed all the stress in the run-up to the day. She is a star.
  
  The concierge and reception upon arrival were supportive and ensured all our bags and boxes for the Wedding were seamlessly moved to the storage area in readiness for the Wedding day.
  
  Throughout the day, every staff member provided a superior service making sure every guest was welcomed and attended to. A special mention to the doormen on the day and evening of the Wedding for supporting our elderly guests and providing company while they needed a moment of fresh air.
  
  I would recommend The Grand not only for a Wedding but for any occasion or stay!
  
  They simply couldn’t do enough for us.

  Where to begin with the experience we had for our Wedding at The Grand.
  
  From our first visit to the Venue a year prior, to check-out after our Wedding stay the experience was faultless.
  
  The character and architecture of the Hotel itself is simply stunning, making it the perfect place for any occasion.
  
  Every member of staff we engaged with, both within the Events Team and Hotel Teams, provided faultless service and continually went above and beyond for us and the rest of our party. Both the Wedding area and Hotel bedrooms were immaculate. Additionally, the reception team kindly upgraded our bedroom us as part of our post-wedding stay at the Hotel.
  
  Our Wedding Co-ordinator Gail made the event simply magical. She supported us throughout the whole process, answered every question we had and removed all the stress in the run-up to the day. She is a star.
  
  The concierge and reception upon arrival were supportive and ensured all our bags and boxes for the Wedding were seamlessly moved to the storage area in readiness for the Wedding day.
  
  Throughout the day, every staff member provided a superior service making sure every guest was welcomed and attended to. A special mention to the doormen on the day and evening of the Wedding for supporting our elderly guests and providing company while they needed a moment of fresh air.
  
  I would recommend The Grand not only for a Wedding but for any occasion or stay!
  
  They simply couldn’t do enough for us.

Did the reviews win you over?

Send a message