The Richmond Hill Hotel Reviews

The Richmond Hill Hotel

Richmond Upon Thames, South West London

4.9 out of 5 rating, 53 reviews

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4.9 out of 5 rating

4.9

Excellent

53 reviews

Recommended by 99% of couples

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Quality of the service
4.9 out of 5 rating
Response time
4.9 out of 5 rating
Professionalism
4.9 out of 5 rating
Value for money
4.9 out of 5 rating
Flexibility
4.9 out of 5 rating

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+23 User photos

Emma Sent on 13/06/2024

5 out of 5 rating
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Wonderful!

The staff at the Richmond Hill Hotel could not have made our day any more perfect! The attentiveness, service and overall experience was amazing. The whole team were fantastic and we would recommend this venue for anyone looking to hold their celebrations in this wonderful hotel.

The staff at the Richmond Hill Hotel could not have made our day any more perfect! The attentiveness, service and overall experience was amazing. The whole team were fantastic and we would recommend this venue for anyone looking to hold their celebrations in this wonderful hotel.
Naz Sent on 17/05/2024

5 out of 5 rating
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Wedding 11th May 2024

Amazing hotel and amazing staff!! If you want an experience of a lifetime - then book your wedding at Richmond Hill Hotel!! Looked after us so well and can only say positive things about this hotel and its staff! Thank you so much!!

Amazing hotel and amazing staff!! If you want an experience of a lifetime - then book your wedding at Richmond Hill Hotel!! Looked after us so well and can only say positive things about this hotel and its staff! Thank you so much!!
Catherine Sent on 21/12/2023

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The perfect London wedding venue

We really have no words to describe how happy we were with our wedding at the Richmond Hill Hotel, and how grateful we are for everything they did for us. About six weeks before our wedding, our original venue essentially shut down, and we were left totally high and dry. We contacted the Richmond Hill Hotel, as we had been there on a previous wedding open day and loved it, and would have booked there had we not already booked our original venue, and they were able to make it work to accommodate us at this ridiculously short notice – we didn’t have to change a single part of our original timings! The service we received was absolutely impeccable...

We really have no words to describe how happy we were with our wedding at the Richmond Hill Hotel, and how grateful we are for everything they did for us. About six weeks before our wedding, our original venue essentially shut down, and we were left totally high and dry. We contacted the Richmond Hill Hotel, as we had been there on a previous wedding open day and loved it, and would have booked there had we not already booked our original venue, and they were able to make it work to accommodate us at this ridiculously short notice – we didn’t have to change a single part of our original timings! The service we received was absolutely impeccable from the very start. Valeria and Roisin went above and beyond in every possible way, plus they were an absolute joy to work with. The were incredibly organised, personable, and kind, and kept us calm throughout the run-up. We went for our food tasting a couple of weeks after booking and both the food and experience were brilliant, it made us so excited for the big day. Pooja and Andrei, the event managers on the day, were so professional and courteous, and kept us calm and focused throughout. Absolutely everything was taken care of on the day - we didn't have to think about a thing except enjoy ourselves. The day was everything we had hoped for, and we were so grateful to be made to feel so cared for. Thank you so much, we are customers for life now!
(Photos by Jess Soper)
- +8 Photos

Iza A. Sent on 21/07/2023

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Best Hotel in London

We stayed for 2 nights and celebrated our wedding in the hotel. We absolutely loved the whole experience. We can't thank you enough! Such a good team! I would like to thank Zdenek for being extremely helpful and being these past months there for me. It means the world to meal all your love and effort you put into it to make our day so special. Thank you. See you soon

We stayed for 2 nights and celebrated our wedding in the hotel. We absolutely loved the whole experience. We can't thank you enough! Such a good team! I would like to thank Zdenek for being extremely helpful and being these past months there for me. It means the world to meal all your love and effort you put into it to make our day so special. Thank you. See you soon
- +14 Photos
Bronwyn Sent on 04/12/2020

4.6 out of 5 rating
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Beautiful and relaxed day

We are quite a chilled couple and wanted a venue with a wow factor and elegance but also reflected that we just wanted our friends and family with us to celebrate.
We loved the drinks on the terrace before dinner, and managed to get that money shot of the river so we were pretty happy. The food and wine were great and we loved that we could have an English sparkling wine for our toast, it was so good you couldn’t tell it wasn’t champagne!
There were a few details we could have sorted out before the day in hindsite, we thought the drinks were going to be served on the terrace but they had a table set up...

We are quite a chilled couple and wanted a venue with a wow factor and elegance but also reflected that we just wanted our friends and family with us to celebrate.
We loved the drinks on the terrace before dinner, and managed to get that money shot of the river so we were pretty happy. The food and wine were great and we loved that we could have an English sparkling wine for our toast, it was so good you couldn’t tell it wasn’t champagne!
There were a few details we could have sorted out before the day in hindsite, we thought the drinks were going to be served on the terrace but they had a table set up in the corner of the carpark which meant our guests had to keep crossing the road.
Also, We hadn’t sorted out any music other than a playlist and so they told us we couldn’t have it loud through their system. Luckily our photographer is also a musician and knew host stuff and managed to get the system working so we could have some dancing!
The team just kept things running which is great as we weren’t the most organized of couples though
Lorna Sent on 16/07/2018

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Thank you for giving us an amazing wedding day!

To Ina and the team We just wanted to thank you all for giving us the most amazing wedding day! You and your team were all so lovely and helpful and nothing was too much trouble. Tomas was an amazing MC

To Ina and the team We just wanted to thank you all for giving us the most amazing wedding day! You and your team were all so lovely and helpful and nothing was too much trouble. Tomas was an amazing MC
Anonymous Sent on 02/02/2018

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The venue itself is truly unique!

We had our perfect day at St Marys Church and The Richmond Hill Hotel on November 3rd 2017. From the onset, Tori and her team could not have been more helpful. From helping us with picking the correct package to the staff helping us set up to the operations team on the day itself, we were welcomed with smiles and help at every turn. Everyone was kind, attentive and nothing was too much of a problem.
The venue itself is truly unique, the lighting and atmosphere we fell in love with the first time we visited. The food was exemplary and it was commented on by many as being the best food they’ve ever had at a wedding. We...

We had our perfect day at St Marys Church and The Richmond Hill Hotel on November 3rd 2017. From the onset, Tori and her team could not have been more helpful. From helping us with picking the correct package to the staff helping us set up to the operations team on the day itself, we were welcomed with smiles and help at every turn. Everyone was kind, attentive and nothing was too much of a problem.
The venue itself is truly unique, the lighting and atmosphere we fell in love with the first time we visited. The food was exemplary and it was commented on by many as being the best food they’ve ever had at a wedding. We had various bits going on – sweetie table and prop table for photos as an example and again the room just enhanced these features of our special day.
I truly do not think we could have got anything better. We will be forever grateful to Tori and the team for making our special day one will never, ever forget.
Emily Sent on 10/01/2018

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Will Cherish for the rest of our lives!

Richmond Hill Hotel will forever be close to our hearts as the place where we spent the best day of our lives. Our event supervisor, Danni, was fantastic from day 1. Even though we saw the venue for the first time on a foggy January day, Danni was able to make the venue come alive for us and we knew straight away we wanted to get married there. Throughout the following 9 months, Danni met with us several times, always at a convenient time for us. She responded quickly to any queries and was approachable and professional at all times. The day itself went like a dream; the staff were polite and well organised and the venue was a...

Richmond Hill Hotel will forever be close to our hearts as the place where we spent the best day of our lives. Our event supervisor, Danni, was fantastic from day 1. Even though we saw the venue for the first time on a foggy January day, Danni was able to make the venue come alive for us and we knew straight away we wanted to get married there. Throughout the following 9 months, Danni met with us several times, always at a convenient time for us. She responded quickly to any queries and was approachable and professional at all times. The day itself went like a dream; the staff were polite and well organised and the venue was a delight to get married in. The Oak Room was a gorgeous ceremony room and the Ball Room was big, light and airy and well liked by all of our guests.

Aga, who managed the day itself, was wonderful. She organised the staff to a high standard and we felt completely free to enjoy the day and worry about nothing else apart from getting married! The day is one that we will cherish for the rest of our lives and we are truly happy we chose Richmond Hill Hotel as our venue.
Joanna Sent on 09/01/2018

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A Big Thank You!!

Thank you so much to all members of staff, as it is down to you that we had such a brilliant day and evening.
We loved the ballroom as soon as we saw it, however, the real decision maker was meeting Danni. Her patience kindness and sheer competence made us feel confident that we could trust Richmond Hill Hotel to help us plan and set up such a very special day. On the day everyone was helpful, kind, patient and efficient and Marcus, along with many other members of staff, were quick to help and nothing was too much trouble. Everything was organised and the food was absolutely delicious (everyone has commented on how wonderful the food was). We...

Thank you so much to all members of staff, as it is down to you that we had such a brilliant day and evening.
We loved the ballroom as soon as we saw it, however, the real decision maker was meeting Danni. Her patience kindness and sheer competence made us feel confident that we could trust Richmond Hill Hotel to help us plan and set up such a very special day. On the day everyone was helpful, kind, patient and efficient and Marcus, along with many other members of staff, were quick to help and nothing was too much trouble. Everything was organised and the food was absolutely delicious (everyone has commented on how wonderful the food was). We are so happy to have chosen your hotel and we will be recommending it as a venue to anyone who will listen. Thanks again. We look forward to visiting the hotel again.
Joanna and Erand
Clare Sent on 13/12/2017

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Nothing was too much trouble

We had our wedding ceremony and reception at the Richmond Hill Hotel. Right from the start we knew we had made the right decision, as the service was exceptional.
Tori, our wedding coordinator, was always on hand to offer advice and answer our many questions, nothing was too much trouble.
Pedro, our events manager on the day, made sure our day was a stress free experience. Our wedding from start to finish was amazing and having Pedro there allowed us to really enjoy each moment, without worrying about anything.
Another plus point was the Richmond scenery. We had our photos taken across the road from the hotel which provided a beautiful backdrop.
We would like...

We had our wedding ceremony and reception at the Richmond Hill Hotel. Right from the start we knew we had made the right decision, as the service was exceptional.
Tori, our wedding coordinator, was always on hand to offer advice and answer our many questions, nothing was too much trouble.
Pedro, our events manager on the day, made sure our day was a stress free experience. Our wedding from start to finish was amazing and having Pedro there allowed us to really enjoy each moment, without worrying about anything.
Another plus point was the Richmond scenery. We had our photos taken across the road from the hotel which provided a beautiful backdrop.
We would like to thank all the staff at the Richmond Hill Hotel for going above and beyond to ensure we had a magical day. We would highly recommend the Richmond Hill Hotel as a wedding venue.