The Spa Hotel Reviews

The Spa Hotel

Tunbridge Wells, Kent

5.0 out of 5 rating, 135 reviews

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5.0 out of 5 rating

5.0 out of 5 rating

135 reviews

99% recommend it

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Quality of the service
5 out of 5 rating
Response time
5 out of 5 rating
Professionalism
5 out of 5 rating
Value for money
4.9 out of 5 rating
Flexibility
5 out of 5 rating

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+55 User photos

Amy B. Sent on 15/07/2024

5 out of 5 rating
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An incredible experience from start to finish

When our initial venue unexpectedly closed, we were feeling disheartened; however, we viewed The Spa Hotel and immediately fell in love with its natural beauty, especially its gorgeous Spa Temple. Our coordinator, Emily, was a star and helped us to plan our day to perfection. She was always on hand to answer any queries we had, and she also helped to set up on the day which was very kind of her! We ideally wanted an outdoor ceremony and the weather really came through for us, so we were able to marry surrounded by flowers! The day was an incredible experience from start to finish. David was our wedding coordinator on the day and he went above and beyond to ensure that everything ran smoothly. The team made the process fun and my partner and I were able to enjoy the wedding without any stress or anxiety. Thank you, The Spa Hotel team, for making our day so special.

When our initial venue unexpectedly closed, we were feeling disheartened; however, we viewed The Spa Hotel and immediately fell in love with its natural beauty, especially its gorgeous Spa Temple. Our coordinator, Emily, was a star and helped us to plan our day to perfection. She was always on hand to answer any queries we had, and she also helped to set up on the day which was very kind of her! We ideally wanted an outdoor ceremony and the weather really came through for us, so we were able to marry surrounded by flowers! The day was an incredible experience from start to finish. David was our wedding coordinator on the day and he went above and beyond to ensure that everything ran smoothly. The team made the process fun and my partner and I were able to enjoy the wedding without any stress or anxiety. Thank you, The Spa Hotel team, for making our day so special.
Laura W. Sent on 16/06/2024

5 out of 5 rating
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Gave us our perfect day

We couldn't be happier with our decision to celebrate our marriage at The Spa Hotel.

From beginning to end the service and attention has been incredible. From the moment I arrived to set up our decorations to breakfast in bed and clearing down the room.

We were made to feel special and so were our guests, anything that we needed was delivered.

The suites are beautiful as are the grounds, we felt so lucky to have them as a backdrop to our day.

Our meal was 5*, incredible, we received so many compliments, and food was a big part of the day for us. Delicious!

Thank you, to everyone.

We couldn't be happier with our decision to celebrate our marriage at The Spa Hotel.

From beginning to end the service and attention has been incredible. From the moment I arrived to set up our decorations to breakfast in bed and clearing down the room.

We were made to feel special and so were our guests, anything that we needed was delivered.

The suites are beautiful as are the grounds, we felt so lucky to have them as a backdrop to our day.

Our meal was 5*, incredible, we received so many compliments, and food was a big part of the day for us. Delicious!

Thank you, to everyone.
Charley Sent on 09/01/2024

4.8 out of 5 rating
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A perfect day

My husband and I got married and celebrated our wedding reception at the Spa Hotel in December 2023. The day was a dream from start to finish and the team at the Spa did absolutely everything to give us an unforgettable day. Tasha, our wedding coordinated, worked with us from the moment we started planning with the Spa and was available via email and phone regularly to help us work out the details of the day & evening. The setting is beautiful at the Spa, especially at Christmas with all the trees, lights, and decorations. The food was fantastic, everyone commented on how tasty the wedding breakfast & canapes were. The team were so responsive & helpful with the fact that I do not drink, so had all my alternatives to hand all throughout the day. What a perfect place to get married and celebrate our wedding, thank you so much to Tasha and all the team at the Spa Hotel!

My husband and I got married and celebrated our wedding reception at the Spa Hotel in December 2023. The day was a dream from start to finish and the team at the Spa did absolutely everything to give us an unforgettable day. Tasha, our wedding coordinated, worked with us from the moment we started planning with the Spa and was available via email and phone regularly to help us work out the details of the day & evening. The setting is beautiful at the Spa, especially at Christmas with all the trees, lights, and decorations. The food was fantastic, everyone commented on how tasty the wedding breakfast & canapes were. The team were so responsive & helpful with the fact that I do not drink, so had all my alternatives to hand all throughout the day. What a perfect place to get married and celebrate our wedding, thank you so much to Tasha and all the team at the Spa Hotel!
- +6 Photos

Kat M. Sent on 15/11/2023

4.8 out of 5 rating
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Small Classic Wedding

Beautiful venue, amazing food, the best personable service from the first meeting to the last drink on the day! Thank you so much to Emily and David at the Spa hotel

Beautiful venue, amazing food, the best personable service from the first meeting to the last drink on the day! Thank you so much to Emily and David at the Spa hotel
Katie Y. Sent on 28/10/2023

5 out of 5 rating
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Amazing day! Couldn’t fault them!

Thank you so much! We had such a great day. For us the best day of our lives so far!

I could not fault the hospitality of you and your staff. If something wasn’t there you guys were straight on it. Nothing was too much to ask. Maty really put our minds at ease. Making sure I didn’t fall down the stairs and having water ready for us when he knew we’d be shaking before starting the ceremony!

It was like a well oiled machine and we didn’t have to lift a finger which took all stress away completely.

A lovely touch was adding the petals in the room and tidying up before we came upstairs. Made us relax so well.

Everyone was so helpful. I’d also like to mention how helpful one of your staff was. I’m not sure of his name, he had red hair. He could see I was panicking in the morning and reassured me by telling me everything was being set up for the ceremony. He was very accommodating and I’m sure he’ll go far in your industry!

Also thank you to Emily. Everything went so well and that’s all down to her coordination. Every staff member knew what needed to be done.

Again thank you so so much!! I’m sure we’ll be back again and of course we will be recommending you guys to everyone we know!!

Thank you so much! We had such a great day. For us the best day of our lives so far!

I could not fault the hospitality of you and your staff. If something wasn’t there you guys were straight on it. Nothing was too much to ask. Maty really put our minds at ease. Making sure I didn’t fall down the stairs and having water ready for us when he knew we’d be shaking before starting the ceremony!

It was like a well oiled machine and we didn’t have to lift a finger which took all stress away completely.

A lovely touch was adding the petals in the room and tidying up before we came upstairs. Made us relax so well.

Everyone was so helpful. I’d also like to mention how helpful one of your staff was. I’m not sure of his name, he had red hair. He could see I was panicking in the morning and reassured me by telling me everything was being set up for the ceremony. He was very accommodating and I’m sure he’ll go far in your industry!

Also thank you to Emily. Everything went so well and that’s all down to her coordination. Every staff member knew what needed to be done.

Again thank you so so much!! I’m sure we’ll be back again and of course we will be recommending you guys to everyone we know!!
Olivia B. Sent on 15/10/2023

5 out of 5 rating
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Olivia & Callum

We cannot thank the spa hotel enough, they were so incredible and the whole process made us at ease throughout. Our guests were so impressed at the quality of service, food and drink. We even had guests with sensitive allergies at our day and they had no issues. Everything went perfectly thanks to all the staff.
I couldn’t recommend them more to anyone. So thank you the spa hotel for making our dream wedding.

We cannot thank the spa hotel enough, they were so incredible and the whole process made us at ease throughout. Our guests were so impressed at the quality of service, food and drink. We even had guests with sensitive allergies at our day and they had no issues. Everything went perfectly thanks to all the staff.
I couldn’t recommend them more to anyone. So thank you the spa hotel for making our dream wedding.
- +2 Photos
The Spa Hotel's reply:

Thank you so much for your lovely feedback. We are so pleased you had such a wonderful time. We loved hosting your wedding day and the photos are beautiful!

I hope we can welcome you back to The Spa again soon.
Georgie Robinson
Events Manager
The Spa Hotel
Verity T. Sent on 08/09/2023

4.2 out of 5 rating
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Wedding Review

We are so happy that we chose to have our wedding day at the Spa Hotel! Right from the beginning, you were so fantastic - fielding questions, keeping us on schedule with jobs and always being a very lovely friendly face to speak to whenever we needed. We so, so appreciate you.

The wedding venue was so beautiful - the photographs have come out so well! The backdrop is absolutely stunning. I’ve just forwarded you our wedding video tease and I’ll send some photos separately. Please feel free to use on any social media.

Your team on the day were great too, so lovely and kind to us.

We are so happy that we chose to have our wedding day at the Spa Hotel! Right from the beginning, you were so fantastic - fielding questions, keeping us on schedule with jobs and always being a very lovely friendly face to speak to whenever we needed. We so, so appreciate you.

The wedding venue was so beautiful - the photographs have come out so well! The backdrop is absolutely stunning. I’ve just forwarded you our wedding video tease and I’ll send some photos separately. Please feel free to use on any social media.

Your team on the day were great too, so lovely and kind to us.
- +9 Photos
Lily Sent on 30/08/2023

5 out of 5 rating
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Amazing venue!

We got married earlier this summer at The Spa Hotel and it was fabulous. Everybody there is so professional and are experts at what they do. Everybody was so accommodating and helped make our day so incredibly special. The organisation from everybody was amazing (in particular Natasha) and we had the best day. The day went without a hitch and was everything we dreamed of and more. Our guests had a great time and the food was incredible. I can't recommend The Spa Hotel as a wedding venue more!

We got married earlier this summer at The Spa Hotel and it was fabulous. Everybody there is so professional and are experts at what they do. Everybody was so accommodating and helped make our day so incredibly special. The organisation from everybody was amazing (in particular Natasha) and we had the best day. The day went without a hitch and was everything we dreamed of and more. Our guests had a great time and the food was incredible. I can't recommend The Spa Hotel as a wedding venue more!
Nigel A. Sent on 26/07/2023

5 out of 5 rating
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Best Day of our Lives

After months of planning, discussions and decisions we were finally married at The Spa Hotel, Royal Tunbridge Wells on Saturday.

Thank you to Tasha, David, Jake and the whole team for helping us on the way and delivering a perfect day (despite the weather) with superb and attentive service as well as everything we requested meeting and exceeding our expectations.

After months of planning, discussions and decisions we were finally married at The Spa Hotel, Royal Tunbridge Wells on Saturday.

Thank you to Tasha, David, Jake and the whole team for helping us on the way and delivering a perfect day (despite the weather) with superb and attentive service as well as everything we requested meeting and exceeding our expectations.
B&S N. Sent on 02/06/2023

4.6 out of 5 rating
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Wedding experience

We really enjoyed ourselves and cannot fault the excellent service provided by your staff and hotel. We look forward to coming over in the future. Once again thank you for everything.

We really enjoyed ourselves and cannot fault the excellent service provided by your staff and hotel. We look forward to coming over in the future. Once again thank you for everything.