The Upper House Hotel Reviews

The Upper House Hotel

Stoke-on-Trent, Staffordshire

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5.0 out of 5 rating

5.0 out of 5 rating

39 reviews

99% recommend it

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Quality of the service
5 out of 5 rating
Response time
4.9 out of 5 rating
Professionalism
5 out of 5 rating
Value for money
4.9 out of 5 rating
Flexibility
5 out of 5 rating

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Sean Sent on 16/11/2024

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What an amazing wedding weekend....

From the first moment, the service from TUH was excellent. As you would expect, we viewed a number of venues and we noticed their professionalism from the first viewing.

TUH team worked with us to understand the wedding that we desired. Clearly we wanted a weekend that delivered an environment and a wedding that our friends and family would not forget, TUH delivered this for us.

TUH were flexible with food, drinks and glitter which enabled us to be agile with some of the traditional elements of our wedding day. On the day the service from the team and attention to detail was superb, ensuring it went without a Hitch.

We will be forever grateful

From the first moment, the service from TUH was excellent. As you would expect, we viewed a number of venues and we noticed their professionalism from the first viewing.

TUH team worked with us to understand the wedding that we desired. Clearly we wanted a weekend that delivered an environment and a wedding that our friends and family would not forget, TUH delivered this for us.

TUH were flexible with food, drinks and glitter which enabled us to be agile with some of the traditional elements of our wedding day. On the day the service from the team and attention to detail was superb, ensuring it went without a Hitch.

We will be forever grateful

The Upper House Hotel's reply:

Thank you so much for your kind and thoughtful review! It truly means the world to us that you chose The Upper House for your special day, and we're delighted to hear that we could help make it as memorable and unique as you'd hoped.

Our team takes great pride in understanding and bringing each couple's vision to life, so knowing that we could deliver a weekend that your friends and family will always cherish is incredibly rewarding. It was a joy to be part of your celebration and to work with you on all the personalized touches—including the food, drinks, and glitter!

We're thrilled that everything went smoothly and that our team’s dedication to detail shone through on your big day. Thank you for allowing us to share in such a wonderful occasion. We wish you both a lifetime of love, happiness, and cherished memories! 💕
Hannah W. Sent on 28/09/2024

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Amazing Day & Venue

We recently got married at The Upper House and thoroughly recommend this venue to other couples.

In the build up to the wedding Ellie & the team were really helpful and quick to answer our questions and helped us plan the day. We can’t thank Ellie enough for all her hard work and we had the perfect day.

The venue was a big hit with our guests! We loved the flexibility of the venue. Depending on the size of your wedding party there are several areas of the venue you can choose to get married in which helps make it more personal to you. The grounds are absolutely lovely and a great natural backdrop to your wedding.

We also liked that we could give our guests a choice for food at no extra cost. The food was excellent and the team were very accommodating with our special requests for the younger guests.

A lot of our guests stayed overnight in the hotel and had a very comfortable night. We will definitely be back to stay in the future!

Me& Mrs Evans

We recently got married at The Upper House and thoroughly recommend this venue to other couples.

In the build up to the wedding Ellie & the team were really helpful and quick to answer our questions and helped us plan the day. We can’t thank Ellie enough for all her hard work and we had the perfect day.

The venue was a big hit with our guests! We loved the flexibility of the venue. Depending on the size of your wedding party there are several areas of the venue you can choose to get married in which helps make it more personal to you. The grounds are absolutely lovely and a great natural backdrop to your wedding.

We also liked that we could give our guests a choice for food at no extra cost. The food was excellent and the team were very accommodating with our special requests for the younger guests.

A lot of our guests stayed overnight in the hotel and had a very comfortable night. We will definitely be back to stay in the future!

Me& Mrs Evans

The Upper House Hotel's reply:

Thank you so much for taking the time to write such a lovely review. We are so pleased to hear that you had the most beautiful day, it was a pleasure to work with you both and to watch you get married. A huge congratulations and all the best wishes from Ellie & The Upper House Team
Emma B. Sent on 12/07/2024

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A day we will treasure forever

Honestly, we couldn't have wished for a better wedding venue! You were all so lovely, and everything went seamlessly. The whole venue was decorated so beautifully, all our guests were so impressed with the food, and the drinks at the bar and staff were superb too from Ellie for helping us plan our wedding to Joe for the amazing support on the wedding day. We are so grateful everything you have done and you can see how hard you all work together. Thank you, Mr&Mrs Bedson

Honestly, we couldn't have wished for a better wedding venue! You were all so lovely, and everything went seamlessly. The whole venue was decorated so beautifully, all our guests were so impressed with the food, and the drinks at the bar and staff were superb too from Ellie for helping us plan our wedding to Joe for the amazing support on the wedding day. We are so grateful everything you have done and you can see how hard you all work together. Thank you, Mr&Mrs Bedson
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The Upper House Hotel's reply:

Thank you so much Mr & Mrs Bedson for your lovely review - we are so pleased to hear that you had such a beautiful day. It was a pleasure to work with you both and to watch you get married. Wishing you both all the best and again, Congratulations. With love Ellie & The Upper House Team

Julie-Ann M. Sent on 24/06/2024

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A perfect day

We had the most amazing day, Ellie, Sam and the team were attentive and professional. Throughout the whole process of planning the wedding and on the day, the team reassaured us especially myself and no question was a silly question. The food was incredible, everyone complimented on it and our evening guest who was gluten free was amazed at the choice she received. Also the little congratulations chocolate on our deserts did not go unnoticed, along with all the little touches. The weather even allowed us to have our drinks reception outside. On the morning of the wedding day Ellie came to see how I was feeling and made sure the day ran smoothly, even when a supplier hadn't arrived Ellie sorted it and we could enjoy being with our guests. If anyone is looking to get married at a beautiful venue, we will recommend The Upper House in a heartbeat.

We had the most amazing day, Ellie, Sam and the team were attentive and professional. Throughout the whole process of planning the wedding and on the day, the team reassaured us especially myself and no question was a silly question. The food was incredible, everyone complimented on it and our evening guest who was gluten free was amazed at the choice she received. Also the little congratulations chocolate on our deserts did not go unnoticed, along with all the little touches. The weather even allowed us to have our drinks reception outside. On the morning of the wedding day Ellie came to see how I was feeling and made sure the day ran smoothly, even when a supplier hadn't arrived Ellie sorted it and we could enjoy being with our guests. If anyone is looking to get married at a beautiful venue, we will recommend The Upper House in a heartbeat.

The Upper House Hotel's reply:

Thank you Julie-Ann & Daniel for such a beautiful review. This means so much to all of our team and we are so pleased to hear that you and all of your guests had such a fabulous day. It was a pleasure to work with you both and to see you get married. We hope to welcome you back in the future. Best wishes, Ellie and The Upper House Team x
Andy H. Sent on 28/05/2024

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The Perfect Place for your Wedding

The Upper House is a beautiful old building with established gardens, lovely rooms, excellent food and a stunning location but the it's greatest asset by far are it's staff. Ellie and the wider Team are simply amazing. Supportive and attentive is just the right amount, our day ran like clockwork and feedback from the guests too was impressive. Thank you.

The Upper House is a beautiful old building with established gardens, lovely rooms, excellent food and a stunning location but the it's greatest asset by far are it's staff. Ellie and the wider Team are simply amazing. Supportive and attentive is just the right amount, our day ran like clockwork and feedback from the guests too was impressive. Thank you.
The Upper House Hotel's reply:

Thank you Andy & Amy for your beautiful review. It was a pleasure to work with you both and watch you get married outside! We wish you all the best and hope to see you both back here in the future. Best wishes, Ellie & The Upper House Team
Rich D. Sent on 21/05/2024

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The perfect wedding in the perfect location

The most amazing venue with an equally amazing wedding planner. The whole day was perfectly coordinated and really was the best day of our lives. We wish we could do it all again every week. Just amazing

The most amazing venue with an equally amazing wedding planner. The whole day was perfectly coordinated and really was the best day of our lives. We wish we could do it all again every week. Just amazing
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The Upper House Hotel's reply:

Thank you Rich & Holly for taking the time to write such a lovely review. We are so pleased to hear that you had a beautiful day, it was a pleasure to work with you both and watch you get married... in the woods! We wish you all the best. Kind Regards, Ellie & The Upper House Team
Sarah M. Sent on 02/05/2024

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Perfectly organised

All staff worked extremely professionally and discreetly to ensure that our day was perfect from start to finish!

All staff worked extremely professionally and discreetly to ensure that our day was perfect from start to finish!

The Upper House Hotel's reply:

Thank you Sarah for taking the time to leave us a lovely review, it was a pleasure to work with you both.
Best Wishes
Ellie & Sam
Martin J. Sent on 07/03/2024

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Venue stunning whole experience was amazing

Our day was outstanding from start to finish and we had the most magical day. The wedding team were amazing throughout, the food was delicious and the rooms were spacious and cosy.

Our day was outstanding from start to finish and we had the most magical day. The wedding team were amazing throughout, the food was delicious and the rooms were spacious and cosy.

The Upper House Hotel's reply:

Thank you Martin & Julie for taking the time to leave us such a lovely review. It means a real lot to our team and we are so pleased to hear that you had such a magical day. It was a pleasure to work with you both and we hope to welcome you back soon.
Kind Regards
Ellie, Sam & The Upper House Team
Nicke B. Sent on 29/02/2024

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Ellie was the perfect person to handle our day

She was amazing, professional, went over and beyond to make our special day perfect

She was amazing, professional, went over and beyond to make our special day perfect

The Upper House Hotel's reply:

Thank you Nickie & Ben for taking the time to leave a lovely review. It has been an absolute pleasure to work with you and watch you get married.

Best wishes and we hope to see you back at the hotel in the future.

Ellie & The Upper House Team xx
Hannah S. Sent on 11/02/2024

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Very professional and responsive service

Very attentive and we didn’t feel like we were ‘just another wedding’ as they are experienced with lots of functions. They were happy to answer questions along the way from us and my parents and always gave us coffee at meetings. Pleasant to deal with and very responsive to emails. We were able to come in the night before and set up and move furniture around. Nice to be met by the main wedding organiser when we arrived on the day from the church. All our gifts were moved to our room after the do and we had late check out and room service included. Our timings slipped a little and they took initiative and put our evening guests in the bar when we had planned to meet them all at the door. Food was really nice and all served in good time.

Very attentive and we didn’t feel like we were ‘just another wedding’ as they are experienced with lots of functions. They were happy to answer questions along the way from us and my parents and always gave us coffee at meetings. Pleasant to deal with and very responsive to emails. We were able to come in the night before and set up and move furniture around. Nice to be met by the main wedding organiser when we arrived on the day from the church. All our gifts were moved to our room after the do and we had late check out and room service included. Our timings slipped a little and they took initiative and put our evening guests in the bar when we had planned to meet them all at the door. Food was really nice and all served in good time.
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The Upper House Hotel's reply:

Thank you so much for such kind words Hannah & Andy! We had an amazing time as part of your celebration, you have a wonderful set of family and friends. It was a pleasure to work with you both and your parents and the Ceilidh band was brilliant to watch.

Thank you for choosing to have your celebration with us!

Best Wishes
Ellie, Sam & The Upper House Team