The West Mill Reviews

The West Mill

Derby, Derbyshire

4.9 out of 5 rating, 85 reviews

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4.9 out of 5 rating

4.9

Excellent

85 reviews

Recommended by 99% of couples

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Quality of the service
5 out of 5 rating
Response time
4.9 out of 5 rating
Professionalism
4.9 out of 5 rating
Value for money
4.9 out of 5 rating
Flexibility
4.9 out of 5 rating

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Hannah Sent on 02/04/2023

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Amazing venue!

I cannot rate The West Mill highly enough.

It was the second venue myself and my husband went to and we knew it was the one, so much so that we canceled other venue viewings.

They know exactly what they are doing and the day ran seamlessly (special thanks to Nicola at The West Mill)

I am very much an over thinker and worrier but I can honestly say I had no nerves on my day as I just knew the venue had it covered, and they really did.

We had so many guests speaking to us about the venue and how amazing it was, even now, weeks after we are still being told what...

I cannot rate The West Mill highly enough.

It was the second venue myself and my husband went to and we knew it was the one, so much so that we canceled other venue viewings.

They know exactly what they are doing and the day ran seamlessly (special thanks to Nicola at The West Mill)

I am very much an over thinker and worrier but I can honestly say I had no nerves on my day as I just knew the venue had it covered, and they really did.

We had so many guests speaking to us about the venue and how amazing it was, even now, weeks after we are still being told what a great venue!!

We can't not mention the food, WOW, it's amazing and whatever you pick you cannot go wrong.

Thank you for making our special day truly amazing, it really was the best day of our lives
- +3 Photos
Thomas Sent on 08/03/2025

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Amazing venue

The West Mill is a beautiful place for a wedding. Its industrial vibe and heritage speak for itself and the surroundings make for wonderful photo opportunities. Hayley guided us through the day and made sure we were all where we needed to be in time. The food is excellent!

The West Mill is a beautiful place for a wedding. Its industrial vibe and heritage speak for itself and the surroundings make for wonderful photo opportunities. Hayley guided us through the day and made sure we were all where we needed to be in time. The food is excellent!
Douglas Sent on 31/10/2024

4.8 out of 5 rating
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Fabulous Day

We had a fantastic day at the West Mill, the staff were super helpful and supportive through the process and on our wedding day. Such an atmospheric and well-thought-through series of spaces to use and many compliments about the venue from our guests.

We had a fantastic day at the West Mill, the staff were super helpful and supportive through the process and on our wedding day. Such an atmospheric and well-thought-through series of spaces to use and many compliments about the venue from our guests.

Sam A. Sent on 15/09/2024

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THEE perfect wedding venue

Very few words can’t describe how amazingly beautiful this venue is and all of the staff on the day made our wedding day absolutely PERFECT! The whole flow of the day was seamless and required no thought/stress from my bride or I to make sure things were where they needed to be! Must mention Nikki (our planner) and Charlotte (Catering Manager) who both personally made sure we were looked after on the day and that we took our little moments together to take in the day (and indulge in the canapés!). Every one of guests couldn’t stop commenting on how incredible the food was - unbelievably delicious!!
The accommodation at the venue (both night before and after) was...

Very few words can’t describe how amazingly beautiful this venue is and all of the staff on the day made our wedding day absolutely PERFECT! The whole flow of the day was seamless and required no thought/stress from my bride or I to make sure things were where they needed to be! Must mention Nikki (our planner) and Charlotte (Catering Manager) who both personally made sure we were looked after on the day and that we took our little moments together to take in the day (and indulge in the canapés!). Every one of guests couldn’t stop commenting on how incredible the food was - unbelievably delicious!!
The accommodation at the venue (both night before and after) was exactly what was needed! They are so beautifully designed and the two lovely ladies (apologies didn’t catch their names) who cooked us breakfast served up a perfect full English for a hangover!

The West Mill is thee perfect venue and it made our wedding day beyond special.
Rachel Sent on 20/08/2024

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The most stunning backdrop for our incredible day

We fell in love with The West Mill as soon as we pulled into the courtyard! We knew we wanted an industrial style venue, and The West Mill offered everything we were looking for and more. The fact that it’s set across four floors means that there’s no awkward kicking out whilst a room gets turned around, and you never have to worry about the weather because it’s as beautiful indoors as it is outside.
The staff were always incredibly helpful, from showing us around to answering all of our questions to managing our day. Special thanks to Karen, our Event Manager, who was on hand to make sure our day went to plan.
For any couples looking for...

We fell in love with The West Mill as soon as we pulled into the courtyard! We knew we wanted an industrial style venue, and The West Mill offered everything we were looking for and more. The fact that it’s set across four floors means that there’s no awkward kicking out whilst a room gets turned around, and you never have to worry about the weather because it’s as beautiful indoors as it is outside.
The staff were always incredibly helpful, from showing us around to answering all of our questions to managing our day. Special thanks to Karen, our Event Manager, who was on hand to make sure our day went to plan.
For any couples looking for a more unusual style of venue, with beautiful indoor and outdoor space, we couldn’t recommend The West Mill enough.
The food is also top notch, provided by their catering partner Jenkinsons. We had so many comments from our guests about how much they enjoyed it all!
Rachael Sent on 11/08/2024

4.8 out of 5 rating
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Beautiful space

Such a gorgeous venue and everything works seamlessly. I would give a special shout out Alex our catering manager who checked in with us through our the day and made sure we had food and drinks to keep us going through the busyness of the day.

Such a gorgeous venue and everything works seamlessly. I would give a special shout out Alex our catering manager who checked in with us through our the day and made sure we had food and drinks to keep us going through the busyness of the day.
Amey Sent on 09/08/2024

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A truly magical day

Words cannot express how truly incredible our wedding was. The staff at The West Mill made our day so magical and so perfect. From initial enquiry to the day itself, the team was extremely friendly, accommodating and their communication was incredible. We did a lot of DIY decor and they brought our vision to life, if not better! The value for money is unmatched, we looked at a lot of venues in the surrounding area and it was really refreshing to hear there was no hidden costs. If anything, we were surprised by how much was included in the hire price. You will not regret choosing this venue that is for certain. A huge thank you to the whole team for making our day unforgettable!

Words cannot express how truly incredible our wedding was. The staff at The West Mill made our day so magical and so perfect. From initial enquiry to the day itself, the team was extremely friendly, accommodating and their communication was incredible. We did a lot of DIY decor and they brought our vision to life, if not better! The value for money is unmatched, we looked at a lot of venues in the surrounding area and it was really refreshing to hear there was no hidden costs. If anything, we were surprised by how much was included in the hire price. You will not regret choosing this venue that is for certain. A huge thank you to the whole team for making our day unforgettable!
- +2 Photos
Tessa Sent on 12/03/2024

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The right choice.

We loved the west mill the moment we stepped foot on the property.
We had so many compliments from our guests about being able to seamlessly move from floor to floor as the day progressed.
Such an amazing space.

We loved the west mill the moment we stepped foot on the property.
We had so many compliments from our guests about being able to seamlessly move from floor to floor as the day progressed.
Such an amazing space.
- +2 Photos
Ashleigh Sent on 17/11/2023

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The most incredible venue

We knew from our first viewing at this venue that it would be absolutely perfect for our special day! It has such character and you can decorate it as much or as little as you like as it juts oozes beauty naturally. We were kept updated throughout and they made it super easy to keep in touch. We had Lou look after us and she was incredible throughout! All the other members of the team that looked after us on the day were also amazing and couldn't do enough for us. The food was absolutely outstanding and we got so many compliments about it. We also made use of the mill house and the mill cottage which were done to incredible standards. We couldn't of asked for anything better and were so glad we chose the west mill!

We knew from our first viewing at this venue that it would be absolutely perfect for our special day! It has such character and you can decorate it as much or as little as you like as it juts oozes beauty naturally. We were kept updated throughout and they made it super easy to keep in touch. We had Lou look after us and she was incredible throughout! All the other members of the team that looked after us on the day were also amazing and couldn't do enough for us. The food was absolutely outstanding and we got so many compliments about it. We also made use of the mill house and the mill cottage which were done to incredible standards. We couldn't of asked for anything better and were so glad we chose the west mill!
Rebecca Sent on 03/09/2023

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Poor cancellation policy beware

We booked our wedding at the West Mills Venue, Derby on the 26th January and cancelled on the 27th February due to unforseen circumstances.
We were 9 days outside this heinous contract, of which we had to pay 25% of the overall venue hire. Which left us out of pocket over £3000. There is a 10 day cancellation policy. We feel there was lack of transparency by the provider about this. We had already paid a deposit £1500 and before we could even cancel we had to pay the full remainder of the cancellation percentage. Otherwise according to the policy we would have had to pay a total of £6000 plus to cancel a short period later.
...

We booked our wedding at the West Mills Venue, Derby on the 26th January and cancelled on the 27th February due to unforseen circumstances.
We were 9 days outside this heinous contract, of which we had to pay 25% of the overall venue hire. Which left us out of pocket over £3000. There is a 10 day cancellation policy. We feel there was lack of transparency by the provider about this. We had already paid a deposit £1500 and before we could even cancel we had to pay the full remainder of the cancellation percentage. Otherwise according to the policy we would have had to pay a total of £6000 plus to cancel a short period later.
Disappointed in the approach taken by the team. Understanding this is a business, there contract makes it incredibly profitable for cancellations. The majority of vendors come with an admin fee cancellation charge or a deposit lost cancellation charge. If another person books the same date you may see some of your money back but who knows if they would be transparent about this given their lack of help in other areas.
Proceed with extreme caution.