Thornton Manor Reviews

Reviews

Badges

+6 User photos

• Featured

  Anonymous Sent on 23/01/2020
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Our Wedding Day

  We got married on 28.12.19 in the Manor House and had the most perfect day ever. On the run up to the wedding we were in regular contact with all of the wedding coordinators all of which were an absolute dream to work with.
  
  On the day of our wedding everything went amazingly, they even let me set up a day early due to there being no wedding in the day before which was fantastic.
  
  Rooms we stayed in were fantastic and really in keeping with the character of the venue, would highly recommend the gate house to stay in the night before.
  
  The Manor House- WOW! Everyone commented on how stunning the venue was and if you get married at Christmas like we did it is fully decked out with gorgeous decorations and Christmas trees.
  
  Every member of staff I dealt with was just fantastic and nothing was too much for them.
  
  Thank you Thornton Manor for the most amazing, stress free wedding day.

  We got married on 28.12.19 in the Manor House and had the most perfect day ever. On the run up to the wedding we were in regular contact with all of the wedding coordinators all of which were an absolute dream to work with.
  
  On the day of our wedding everything went amazingly, they even let me set up a day early due to there being no wedding in the day before which was fantastic.
  
  Rooms we stayed in were fantastic and really in keeping with the character of the venue, would highly recommend the gate house to stay in the night before.
  
  The Manor House- WOW! Everyone commented on how stunning the venue was and if you get married at Christmas like we did it is fully decked out with gorgeous decorations and Christmas trees.
  
  Every member of staff I dealt with was just fantastic and nothing was too much for them.
  
  Thank you Thornton Manor for the most amazing, stress free wedding day.
• Robin M. Sent on 18/03/2022
  1 out of 5 rating

  1.0
  • Quality of the service
    1.0 out of 5 rating
    1.0
  • Response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value for money
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  RUN. Horrific experience

  The only recommendation I have with Thornton Manor is to run away as fast as you can.

  The only recommendation I have with Thornton Manor is to run away as fast as you can.
• Jimmy K. Sent on 06/08/2021
  1 out of 5 rating

  1.0
  • Quality of the service
    1.0 out of 5 rating
    1.0
  • Response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value for money
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Disappointed

  Promise you everything and deliver sub standard service. Avoid at all costs

  Promise you everything and deliver sub standard service. Avoid at all costs
Did the reviews win you over?
Send a message
• Alice D. Sent on 22/10/2020
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Thornton Manor staff are Angels

  Me and my now husband got married during the 15 guest allowance, we went though a rollercoaster of emotions but thornton manor staff were there for us through thick and thin! Georgie & Charlotte in particular were phenomenal. They made a very scary/stressful situation into our dream day! The room was beautiful and everything went perfect. Thank you so much.

  Me and my now husband got married during the 15 guest allowance, we went though a rollercoaster of emotions but thornton manor staff were there for us through thick and thin! Georgie & Charlotte in particular were phenomenal. They made a very scary/stressful situation into our dream day! The room was beautiful and everything went perfect. Thank you so much.

  • +7 Photos
• Faye Sent on 02/01/2020
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  The Manor House

  From our initial viewing of the venue we knew this was the one for us. The venue speaks for itself and is just absolutely stunning. The staff were so incredibly kind, friendly and supportive from our first meeting to the final ta-ra’s the day following the wedding. They were so organised and nothing was too much to ask for. They put both myself and my husband at ease on the day, and it felt like having friends with us throughout.
  Our guests were blown away with the house and gardens, and how well kept it all is.
  If we could do it all over again we would, and we wouldn’t change a thing.

  From our initial viewing of the venue we knew this was the one for us. The venue speaks for itself and is just absolutely stunning. The staff were so incredibly kind, friendly and supportive from our first meeting to the final ta-ra’s the day following the wedding. They were so organised and nothing was too much to ask for. They put both myself and my husband at ease on the day, and it felt like having friends with us throughout.
  Our guests were blown away with the house and gardens, and how well kept it all is.
  If we could do it all over again we would, and we wouldn’t change a thing.
• Choudhury Sent on 09/08/2019
  1 out of 5 rating

  1.0
  • Quality of the service
    1.0 out of 5 rating
    1.0
  • Response time
    1.0 out of 5 rating
    1.0
  • Professionalism
    1.0 out of 5 rating
    1.0
  • Value for money
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Worst Experience of My Life

  Thornton Manor staff/management inexperience, ignorance and unprofessionalism ruined our special day;
  We booked and paid almost £10,000 for the Thornton Manor Garden Marquee for our wedding. All we wanted was the perfect day for her. It was the complete opposite.
  A substantial amount of money was exchanged to hire a marquee surrounded by gardens. So you’d expect the best customer service and satisfaction. Absolutely NOT.
  We booked a Toast Master on the management’s advice, paid extra for his services. This was a total disaster, the microphone did not work. The sound system was poor. The best man, bridesmaid speeches were all ruined, the actual ceremony was ruined. All speeches/music/songs/announcements were not heard by any of our guests. The event supervisor did not have a backup plan, did not have a spare microphone, and did not care at all to be honest. It was a DISASTER.
  It was raining - so you do not get to take pictures in the gardens, waltz the gardens, view the gardens and you do not get any discount or sympathy from Thornton Manor. Birkenhead is a VERY RAINY place. Please consider probable weather conditions.
  I complained about the whole experience - however the management did not give a damn. Fell on deaf ears – very rude. They offered me £350 back for the toastmaster and said the event went well. Like hell it did - No remorse, No empathy, just £350 offered out of £10,000. I felt insulted; I told them to keep the money. I mean to rub salt in your wounds, is just an understatement.
  All Thornton Manor management care about is your money.
  Please seriously consider other venues before booking with this place for any event.

  Thornton Manor staff/management inexperience, ignorance and unprofessionalism ruined our special day;
  We booked and paid almost £10,000 for the Thornton Manor Garden Marquee for our wedding. All we wanted was the perfect day for her. It was the complete opposite.
  A substantial amount of money was exchanged to hire a marquee surrounded by gardens. So you’d expect the best customer service and satisfaction. Absolutely NOT.
  We booked a Toast Master on the management’s advice, paid extra for his services. This was a total disaster, the microphone did not work. The sound system was poor. The best man, bridesmaid speeches were all ruined, the actual ceremony was ruined. All speeches/music/songs/announcements were not heard by any of our guests. The event supervisor did not have a backup plan, did not have a spare microphone, and did not care at all to be honest. It was a DISASTER.
  It was raining - so you do not get to take pictures in the gardens, waltz the gardens, view the gardens and you do not get any discount or sympathy from Thornton Manor. Birkenhead is a VERY RAINY place. Please consider probable weather conditions.
  I complained about the whole experience - however the management did not give a damn. Fell on deaf ears – very rude. They offered me £350 back for the toastmaster and said the event went well. Like hell it did - No remorse, No empathy, just £350 offered out of £10,000. I felt insulted; I told them to keep the money. I mean to rub salt in your wounds, is just an understatement.
  All Thornton Manor management care about is your money.
  Please seriously consider other venues before booking with this place for any event.
• Anonymous Sent on 20/06/2019
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  To all the staff at Thornton Manor

  Thank you so much for making out day so special. You went over and above with your support and took care of every little request (with a smile!)
  It was lovely to have Thornton Manor as 'our house' for the day. All our guests had a wonderful time too!

  Thank you so much for making out day so special. You went over and above with your support and took care of every little request (with a smile!)
  It was lovely to have Thornton Manor as 'our house' for the day. All our guests had a wonderful time too!
• Anonymous Sent on 01/06/2019
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Perfect start to finish

  To everyone at Thornton Manor,
  Thankyou for helping us have the best day of our lives.
  It was perfect start to finish.
  Thank you for the excellent service nd treatment!
  Thornton Manor will always be a very special place to us.
  Love Katie and David (Mr and Mrs Williams)

  To everyone at Thornton Manor,
  Thankyou for helping us have the best day of our lives.
  It was perfect start to finish.
  Thank you for the excellent service nd treatment!
  Thornton Manor will always be a very special place to us.
  Love Katie and David (Mr and Mrs Williams)
• Laura Sent on 08/02/2019
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Amazing

  We Couldn't have asked for a better wedding venue, eeryting and everyone has been absolutely perfect from start to finish. Thank you so much

  We Couldn't have asked for a better wedding venue, eeryting and everyone has been absolutely perfect from start to finish. Thank you so much
• Katy Sent on 08/02/2019
  5 out of 5 rating

  5.0
  • Quality of the service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value for money
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Thank you so much!

  Thank you so much, everything went perfectly. You guys were Amazing! You couldn't have made our day more special, we are so grateful! Thank you for all your hard work and attention to detail.
  Lots of love

  Thank you so much, everything went perfectly. You guys were Amazing! You couldn't have made our day more special, we are so grateful! Thank you for all your hard work and attention to detail.
  Lots of love

Did the reviews win you over?

Send a message