Walton Castle Reviews
Reviews
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3.8 out of 5 rating
3.8 out of 5 rating
17 reviews
77% recommend it
Badges
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Kirsty T. Sent on 26/02/2024
Amazing from beginning to end
From the moment we arrived to look at the venue me and my husband knew it was where we wanted to get married! Everyone involved was amazing and nothing was too much. The day went absolutely fabulously and we couldn’t have asked for a better day! We stayed the Friday to Sunday and loved every moment. 100% would recommend and may look at booking another event with them. Totally smitten with everything and everyone. -
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![Nadine]()
Nadine B. Sent on 25/10/2022Strongly recommend against parting with your money for this venue
Let me start by expressing how sad I am to feel forced into leaving this review.
Due to some sad news concerning a family member my fiance and I decided on getting married quickly. I found Walton Castle through Hitched and we fell in love with the castle from the pictures alone. After reaching out, Margarita the owner appeared to be wonderful and we decided on a date merely 4 months away. I cannot fault Margarita in the early stages for her service, generosity and compassion.
I was unable for some reason to access their online booking portal so Mandy emailed me their terms and conditions which I noted a 30% initial deposit that was non refundable in the event of cancellation, however it stated that a new date would be arranged (and a surcharge may apply if this was the following year). There was nothing in their terms that expressed that the remaining balance was also non refundable in the event of cancellation. We agreed to these terms by email. 3 weeks before our date, tragedy regrettably struck and our 10 year old was rushed into hospital with an unknown infectious disease. Margarita was immediately contacted and informed that heartbreakingly we would have to at the very least postpone but possibly cancel. Considering the mitigating circumstances Margarita confirmed over the phone that Walton Castle would refund in full and she would also contact another of our suppliers that she recommended personally to let him know what had happened and to ensure he also refunded. I was unfortunately also under isolation but when this message was relayed to me, we felt like a weight had been lifted. I could not work for weeks and the financial pressure was mounting.
Fast forward 4 weeks and we were thankfully out of hospital with my daughter recovering from severe boils that had covered 85% of her body. I reached out to Margarita and she seemed very concerned about our welfare. She explained Mandy was away for a week but everything would be sorted on her return. I also contacted the supplier that she promised to contact and he was incredible but stated Margarita had not even contacted him, furthermore he had to call the castle himself just a week before the wedding to find out what was happening! He refunded in full immediately. Fast forward another week, we had not heard from Mandy or Margarita so we reached out again. We are informed by Margarita that Mandy would return during this week. Fast forward another week and we still had not heard anything. Margarita explained she is away and will 'revert' on her return the following week. Fast forward another week and still nothing. After 4 weeks of being repeatedly sideswiped, I sent an email giving 24 hours to respond before I raised a dispute with my bank but did not realise that I had paid through bank transfer (not a card payment). There was again no response to this email. No partial refund of the owed 70% that they have no legal right to retain and no contact in relation to confirming a new date (which we would not want now in any event).
What I have learned is that Walton Castle talk a very good game, you are promised things that rarely transpire. You are pushed to using their suppliers unless Margarita decides she 'likes' somebody new that you bring to the table and it appears that whilst Walton Castle are quick to take your money and are eager when there is more to make, they drag their feet and definitely don't seem to like returning what is owed.
I have been as honest as I can be with this review and I am truly devastated that Margarita did not turn out to be what we expected but I feel like I need to warn other couples that intend on considering this beautiful venue to just keep scrolling and save yourself a possible nightmare due to its owner.
Margarita maybe able to keep formally avoiding me but she cannot avoid a court. Our next correspondence with her will be a letter before action giving her 7 days to refund or respond before litigation is commenced.
Walton Castle's reply:
Dear Nadine,
I am so sorry that you have had cause to complain. I understand there was some difficulty getting hold of us as I was away during September.
Our terms and conditions which you agreed to are as follows - A non refundable deposit of 30% is payable upon booking. The balance payment is due 3 months prior to arrival. It is stated in our terms that should you wish to cancel we will use our best endeavours to re sell your dates and refund you accordingly.
Due to personal reasons your P.A Francesca contacted Margarita to postpone your wedding 3 weeks prior to your planned arrival. Your P.A suggested rebooking would probably take place in April 2023.
We heard nothing further from you until 17th October 2022 where you advised us that Francesca informed you that Margarita had promised you a full refund, this is not true.
We are a business and operate under terms and conditions which protect both parties. We did advise you as we advise all wedding parties to take out wedding insurance. Please advise us if you did take our advice and purchased wedding insurance.
We do hope that your personal circumstances are now recovered and wish you all the best.
Best Wishes
Mandy
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