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Amanda Sent on 31/07/2024

5 out of 5 rating

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Perfect Wedding, perfect Venue

We recently got married at Walton Castle and can honestly say it’s a truly magical place. The Castle itself has been restored and updated giving it an historical but modern feel. The way it sits in an elevated position with the stunning surroundings makes it feel like something out of a fairy tale. Everyone of our guests were completely blown away. We initially met Margarita who is the owner of the castle, and we immediately liked her. She is extremely welcoming and gave us a much longer meeting than we initially booked. She gave us the history, a tour, what to expect and discussed with us our wedding plans. I could see in my now wife’s eyes, we had found our venue. Walton Castle is not what you’d expect. Once booked you have the place to yourself. Your very own castle for the time you have booked it. A unique venue and can’t be many like it in the UK. The wedding preparation itself was made a lot easier by Margarita and Mandy. They are able to recommend caterers, florists, DJ’s ….anything to do with the day. Mandy met with my wife a number of times prior to the wedding day to discuss layout, lighting options, music etc. Mandy was also present on our wedding day to ensure it all ran smoothly. She is lovely and well versed in weddings! Neil is the caretaker/manager of Walton Castle and has been for 30 years. He keeps the place spotless and extremely well kept. Nothing he doesn’t know about the place and is on hand when you arrive and is a call away if you need anything. A really nice chap who was very patient when I kept forgetting where all the outside light switches were. If you are looking for a wedding venue don’t bother, you’ve found it. If it’s not available on your date, move your date! You won’t regret it. My wife and I feel privileged we got married at Walton Castle. The day was perfect and we could not have picked a more special venue. Margarita, Mandy & Neil………thank you. Neil & Nicole

Laura J. Sent on 10/12/2024

5 out of 5 rating

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Such a perfect day!!

We got married here on the 20th July and despite the rain, a really great day was had by all. Our guests couldn’t believe that we had the castle from Friday morning to Sunday afternoon all to yourselves!

We met the team previously and sorted everything out for the wedding day, was given a list of vendors and recommendations which was great as we really had no idea of where to begin!

Massive thank you to Margarita, Mandy and Neil for letting us book this beautiful venue, and making sure our wedding day ran smoothly!

Helen Sent on 10/12/2024

5 out of 5 rating

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Wonderful venue

We recently had our wedding at the castle and had an amazing time. The venue is absolutely beautiful and wowed our guests which was particularly nice as some of them had travelled very far. The castle feels very private as is hidden on top of a hill with lovely views. Margarita and Mandy were always available to help and answer any queries throughout the planning process, which was appreciated as planning a wedding can be very stressful. Neil met us on arrival and was very helpful with our vendors, at one point driving back to the castle within about 10 minutes when we had a problem. Mandy was great throughout, and on the day in particular. We highly recommend a memorable wedding at Walton Castle!

Lydia H. Sent on 11/08/2024

5 out of 5 rating

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Perfect summer festival wedding!

Both myself and my (now) wife had the dream wedding at this beautiful venue. We couldn’t have asked for a better day! We enjoyed the independence that hiring the venue gave us for planning our wedding. The staff were super helpful if you had any questions during the build up and on the day. Thank you to Margi, Mandy, Carly and Neil for helping us with our very special day.

Kirsty T. Sent on 26/02/2024

5 out of 5 rating

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Amazing from beginning to end

From the moment we arrived to look at the venue me and my husband knew it was where we wanted to get married! Everyone involved was amazing and nothing was too much. The day went absolutely fabulously and we couldn’t have asked for a better day! We stayed the Friday to Sunday and loved every moment. 100% would recommend and may look at booking another event with them. Totally smitten with everything and everyone.

Lainey R. Sent on 20/06/2023

5 out of 5 rating

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Lainey Rowley

Had a lovely time at Walton castle at the wedding of friends. Everything was so lovely staff very good everything catered for beautiful place yet without the stuffiness. Felt grand yet comfortable xx

Julie C. Sent on 19/06/2023

5 out of 5 rating

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Amazing venue

What an amazing venue, what amazing staff and our wedding day was even more amazing. Right from day one, communication between ourselves and Margarita and Mandy was spot on, any worries or questions we had we just rang margarita and she gave us answers straight away , we were able to visit the castle on numerous occasions and sit down and discuss our big upcoming day with them both and felt completely reassured before we left. Nothing was a problem for Margareta we were even allowed our beloved dogs at the castle so they could be involved in our special day. We stayed for 3 nghts and had a fantastic time. The wedding went fantastically and all our guests were overwhelmed by the beauty of the castle and grounds. Neil was such a brilliant help , he helped us unload our car on day one and even helped carry our things up to the bridal suit at the top of the castle , showed us everything we needed to know like light switches, keys etc. Thank you so much Neil. Matt and Emma on the bar exceeded themselves by being so friendly , helpful and so entertaining, all our guests loved them and nothing was a problem to them even the nagging children for more drinks, Matt and Emma you are stars and a credit to the castle.Even our tortoise had great fun walking around the grounds. We had the best time ever and did not want to leave, to top off the experience as we left a baby deer was walking up the drive, Walton castle is full of beauty inside and out. Thank you Margarita so much and thank you Mandy xx

Emma B. Sent on 09/06/2023

1 out of 5 rating

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Great location, awful customer service

Beautiful wedding venue but the owner is only wanting to get your money and once she has it isn’t interested in helping to make your day special at all.

The bar is very basic and the staff that man it are rude and don't dress up for the occasion.

If you book here then understand that you will be organising everything and on the day you will receive no help at all.

It will end up costing you a lot more than if you were to book a wedding package that would be stress free and allow you to enjoy your day.

Kiri P. Sent on 09/06/2023

5 out of 5 rating

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Everything we wanted

From the minute we walked into the castle, we knew this venue was for us. It is in such a magical, peaceful and serene spot and has been renovated by Margarita and her team to a fabulous standard.

One big selling point for us was Margarita said from the start that you pay to hire the castle and then it's up to you to do whatever you want for your big day. She offered us her list of suppliers and recommended to get wedding insurance but, also made it clear if we wanted to use our own suppliers we could. It meant we had the freedom to be as creative as we wanted.

In the build up to the day, you can have as many meetings/phonecalls with Margarita or Mandy as you need/want. Both Margarita and Mandy were always very willing to allow us to pay a visit for whatever reason.

On the weekend itself, we were greeted by Neil the caretaker who kindly showed us round the castle, helped us set up our party tent we had purchased for the day, and even helped carry our bags into the castle. He didn't leave until he checked we were OK with everything.

The day itself was even better than we could ever imagine. All the companies we had sourced and hired for the day were great and Matt, the bar manager was simply fabulous. So many guests commented afterwards on how nice, lively and bubbly he was. Matt was even messaging and calling us the week before to check in and see how we were doing.

The pool and the garden games were great. It meant that the day after the wedding we could do a little pool party and bbq with our close friends and family. The children loved the pool.

None of us ever wanted the weekend to end, it was absolutely perfect from start to finish.

We ensured the place was spotless before we left and the security deposit was returned no problem what's so ever.

Margarita, Mandy, Neil and Matt were a fab team and we appreciated all their help with the big day. If you want a wedding where you have freedom to make the day what you want, this is the perfect place for you. Just wish we could have our time and day again.

R French Sent on 06/06/2023

1 out of 5 rating

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False promises

Firstly I will start by saying the owner or manager will reply to this review making out that I am making false claims or will try to make out that we are just nightmare clients, but please scroll down and see that others have had the same experience as we have from the owner and manager.

We fell in love with this beautiful castle as soon as we saw it but we had a small budget so were prepared to look else where if we couldn’t make the pricing work, Margareta reassured us that even with our small size budget we could make it work, she told us she had connections with artists and named prices of £250 for a string quartet and huge savings on food vendors that she would be able to source for us, so then the £5500 we paid her for the two nights stay would therefore be manageable, Margareta also told us that they would have staff to help us on the lead up and Mandy would work as our wedding co ordinator on the day, but once we agreed to book and pay.

Everything changed, there was no help leading up to our big day, no amazing discounts on any vendors or performers and on the day the only staff that she supplied were to man her own bar to make sure she made even more money, the two members of staff one being Mandy who we were told would help with the organisation of the day, just stood behind the bar one in very scruffy clothes, with no smile or customer service skills at all.

My new wife and I ran around arranging everything and making sure everyone had a good day.

Then came the clean up, I was up around 6am the next day just to make sure the whole place was clean and tidy, apparently its our responsibility to take away every bit of rubbish in and around the property, as I am former military I made sure the place was as clean as I possibly could.

Then came the kick in the teeth with the refusal to return the security deposit down to a burn mark in a carpet which they say was caused by a hair straightener and also accused us of trying to cover up by putting a chair over the top, the two people staying in that room didn't own hair straighteners and they have no proof that this happened during our visit or was there prior or was caused by the next guests as the photos taken of said damage were taken days after the next guests had left.

The rude emails then started from the owner who enjoys adding !!!!! A lot and trying to talk down to you.

During the dispute about the security deposit which I am sure we will never see again, the owner then sent a vile email about a bed in one of the turrets that she had said “someone had pissed in” and added that this was “shocking behaviour” we have investigated this as well and the person that stayed in there says this never happened and that they even stripped the whole bed and that the mattress was disgusting underneath.

One last thing which I thought we would get an apology for or some money back for was that the swimming pool was freezing and wasn't able to be used by the young babies and children we had the day before our wedding and the morning of our wedding, which I did report to Neil as soon as we got there on day one, he informed me that even after I turn it up it wont be warm for our stay….which it wasn’t, this was a huge selling point to us at the time of booking and was again promised by the owner would be 32 degrees as in her words “who wants a cold pool”

Beautiful place, but you will end up doing everything yourself and will have horrendous customer service unless you are one of the owners friends who leave the good reviews.

Walton Castle's reply:

At Walton Castle we try our best to ensure that all our clients have a unique and fantastic experience so
it saddens us to see a a bad review
In this case the £350 damage deposit was withheld as the clients’ guests burned the carpet downstairs and soiled the bedclothes in Turret3
The cost of repair will far outweigh the £350 deposit
Margarita

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